Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.20

4.2 Rating 10,149 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 16th April 2025

Clare L

Abbott Lyon 5 star review on 15th April 2025

Bec C

Abbott Lyon 5 star review on 14th April 2025

Megan W

Abbott Lyon 5 star review on 12th April 2025

Aimee H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy - this is disappointing for us too. A member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Poor quality, charms hung upside down, not what I expected at all especially after waiting for it to be made and paying a lot of money. Complaint was dealt with efficiently.”

Helpful Report

Hi Joy, i'm truly sorry to hear about this! I have taken a quick look and can see that my colleague Mark has been in contact with you about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current thread! xx

“Chain was lovely but seen short for a 20 inch need a longer chain”

Helpful Report

Thank you so much for sharing this feedback Maureen - I will be sure to pass this onto the team! We want you to find the perfect item to suit you - if you did want to look into exchanging your item for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with your query! The email is returns@abbottlyon.com ✨

“Sent the wrong colour chain and also the wrong colour birth pendent. Very disappointed”

Helpful Report

Hi Jessica, sorry to hear about this! I have taken a quick look and can see that one of our customer service agents has been in contact with you via Instagram about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current Instagram thread! xx

“Doesn’t fit my wrist sadly as it’s too big even when on the smallest chain so feel that I’ve wasted my money on this item.”

Helpful Report

Good Afternoon! Thank you for taking the time to leave us your review & i'm truly so sorry to hear you're having difficulties with the size of your item, this is so disappointing to hear! Sadly from the information on the review I am unable to locate your order number, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to help you look into this xx

“Not impressed considering the price. The chain looks shorter than in image. The pendant bail is so large and the chain and initial pendant are so small and delicate. This causes two issues, 1) pendant constantly gets stuck inside the bail and I have to shake the chain and knock the pendant back out. 2) The pendant immediately drops off the chain once you open the clasp - hence my pendant was lost shortly I don’t think I will be recommending to others or purchasing again.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“hi. I did send you an email, the charm WAS NOT in the envelope in the box, so I had to give my daughter just the necklace”

Helpful Report

Hi Gail, thank you so much for getting in touch with us & I'm truly so sorry to hear about this! I have taken a quick look and can see that my colleague has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“I waited almost a month to receive my order and when it finally arrived it was missing 1 item. I tryed getting in contact with them it’s impossible to get an answer”

Helpful Report

We're so sorry to hear that you've experienced some issues during your recent Abbott Lyon experience - I have taken a look into this & can see that we have responded to your email on the 21st of December, however we will send this again now in case you missed it. We hope to hear from you soon.

“I ordered 2 necklaces and I picked a free gift. The necklaces came and the writing on them(name) is very small. I didn't receive my free gift so emailed them. I got a message offering me a necklace. I didn't want another necklace I wanted the bracelet. I emailed back telling them I wasn't happy and heard nothing back. Very poor customer service and not happy with this. The necklaces are nice but definitely not worth the money I paid. I won't be ordering again.”

Helpful Report

Hi Joanne, we're truly so sorry to hear this!! Whilst we are dealing with an exceptionally high volume of emails, we are currently still responding within 2 working days - could we ask you kindly to please send another email to help@abbottlyonsupport.com but also check your junk/spam folder as our team are working around the clock to ensure all emails are responded to as quickly as possible. We're here to support you & are doing our very best to do so as quickly as possible. Kind regards, Abbott Lyon

“order not yet received and no emails received about shipping times - fingers crossed it arrives in time for Christmas”

Helpful Report

Hi Natalie, thank you for taking the time to leave us a review & we're so sorry to hear that you haven't received your recent order. We're currently receiving an exceptionally high volume of queries as a result of the Royal Mail strikes & the delays that they have caused - I appreciate that you'll be eager to resolve this & rest assured, our team are working as hard as they can to respond to everyone as quickly as possible. We apologise for this delay & thank you for your patience. Kind regards, Abbott Lyon

“The order took nearly two weeks to come I bought the pearl stud with the letter drop for my granddaughter I was surprised to see how big the pearl was in compared with the letter it does not look right The website photo is unrealistic”

Helpful Report

Thank you so much for taking the time to leave us a review, Pauline! I’m so sorry to hear that you are not 100% happy with your Earrings. Please could you send us an email at help@abbottlyonsupport.com with your order number and photographs of the issue described. We’ll then be able to assist with this as quickly as possible!

“Hi..I have not received my order of double initial necklace after many weeks? I am unable to access my account and sent message to company for update, but so far no reply..Extremely frustrating”

Helpful Report

Hello Christine, We’re so sorry to hear that your order hasn’t arrived with you yet. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“I have received the bracelet I ordered but two of the letter were missing from it.”

Helpful Report

Hello, Thank you so much for taking the time to leave us a review! I’m so sorry to hear that you are not 100% happy with your item. Please could you send us an email at returns@abbottlyon support, with your order number, and one of the returns team will be delighted to help you exchange for the perfect item or to help you send your order back to us!

“Lovely wrapping and presentation, but could see silver bits underneath gold coating.”

Helpful Report

Thank you so much for taking the time to leave us a review! I’m so sorry to hear that you are not 100% happy with your product. Please could you send us an email at returns@abbottlyon support, with your order number, and one of the returns team will be delighted to help you exchange for the perfect item or to help you send your order back to us!

“Haven’t received this item yet! Not your fault, I suppose it’s the post 🤷🏼‍♀️”

Helpful Report

Hi Susan, We’re so sorry to hear that your order hasn’t arrived with you yet. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“I ordered this nearly two weeks ago and haven't received anything yet but I'll give u a review once i get it”

Helpful Report

Hi Anne, Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Bracelet is lovely, however it took 12 days to arrive. Still waiting for the necklace that I ordered. Was for an 18th Birthday. Which is today.”

Helpful Report

Hi Karen, We’re so sorry to hear that your order hasn’t arrived with you yet. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“I’ve not even received my order yet ! Ordered about two weeks ago.”

Helpful Report

Hi Keelie, We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“I would like to write a review but I haven’t received my goods yet!”

Helpful Report

We really appreciate you taking the time to leave us a review & we’re so sorry for the delay in receiving your order. Unfortunately, due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. We understand how frustrating and disappointing this will be for you, but please be assured that your order is en route to you and will arrive really soon! If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

“Unfortunately my order has not been received yet.”

Helpful Report

Thank you for taking the time to leave us a review. We can’t apologise enough that your order hasn’t arrived with you yet. We understand how important it is to be able to locate your order at all times & how frustrating it will be to have no tracking updates. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking.If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends & Royal Mail strike dates), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you.

Abbott Lyon is rated 4.2 based on 10,149 reviews