Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,330 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 23rd January 2025

2407

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At this point I have purchased several pieces for AL and I’m always pleased with the quality. My necklace and charm I’ve had for 3 years and I recently purchased a set of huggie hoop earrings. I love that I never have to take them off aside from cleanings. I can wear them in the shower or the ocean and they look like the they did the day I received them.”

Abbott Lyon 5 star review on 30th December 2024

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“I was searching for the perfect place to create a custom jewelry piece for someone special, but my experience was incredibly frustrating. After months of waiting, I found out that the item was stuck at a postal office in another state. When I reached out for help, I was directed to an email response and told to pick up the item myself. The lack of concern and support was disheartening. I was then offered a replacement item, but it still hasn’t reached the recipient and is nowhere to be found. It’s extremely hard to get in touch with someone for real-time assistance, and finding the information I need on the website is equally challenging. I’m thoroughly disappointed with the entire experience and will not be shopping here again.”

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“Item ordered in time for Christmas delivery, still waiting. Customer service is pathetic, I agree with other reviewer that responses are AI generated. Doubt the validity of all the reviews being so positive, maybe a few bot not these numbers. Still to see quality of goods ordered, not expecting much. If I could score less, it wouldn’t be above -10. Not recommended at all .”

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“Ordered a necklace in the beginning of December and never received the item or any updates. The customer service is an AI and the email probably isn’t real. DO NOT WASTE YOUR MONEY!”

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“Absolutely rubbish and ridiculous product ordered necklace with the name clair and looks nothing like it, now refusing refund so robbed me of £80 as saying it's personalised, well if that's the case sell it to another clair you will have no problem if that's the so called font you use!!!”

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“Beautiful, well made,and unique necklace. Delivery took longer than expected but it was well worth it.”

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“Placed an order on December 2nd today is now the December 28th and still have not received anything. I have been eyeing this company for months to see if it was legit or not wish l would have never decide to purchase here. Never again. Refund me please.”

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“Delighted with jewellery something went wrong at checkout and ordered too many gift bags and paid £22 extra, advised next day order would need to be cancelled however not possible as engraving on one item and company policy NOT too refund bags. This is very disappointing not to be able to amend or refund for such an obvious mistake with bags, for an otherwise good service.”

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“My daughter absolutely loved her ‘B’ necklace . It’s beautiful”

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“I purchased from this company last year and I received my items promptly and they were beautiful! I placed an order for two necklaces December 2 and still have not received it December 26. That shipping time is ridiculous! Hopefully I will get it although Christmas is over and those gifts were not able to be delivered and given to my daughters. Moving forward, I will never purchase from this company again!!!”

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“Ordered gift from here 12/3. Have lost tracking and no communication when I reach out for estimation when this would be delivered.”

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“Box received open. Products missing.”

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“My mum loved her initial necklace for Christmas .”

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“I think Abbott Lyon are fantastic I love my necklace and ring I bought and the packaging was lovely and they are there to help you I spoke to someone on live chat and she was really helpful”

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“ordered on the 2nd of December not personlised and promised I would have it for xmas , nothing here on xmas eve , 3 wks lead time is alot”

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“I ordered 2 bracelets for my daughter for Christmas on Dec 4th. They said it would be here by Dec 20th, but it was not. After sending several emails they said by Dec 24th and of course I will be out of town. They said the items come from the UK but in fact my order was coming from China. I have ordered twice from them before with no problem, but I will not be ordering from them again. To think they were mentioned on Good Morning America thus week. Good Luck to those who decide to try them. Deceptive company.”

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“Shocking . Stay away from them”

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“Can someone reply to my email please? Sent 3 since Thursday and no reply yet you’ve been posting on social media. I received ‘Evri repaired packaging’ with this sticker on with an empty box inside And no one is replying to me, I am out of pocket and with no gift that I bought for Christmas!! Absolutely disgusting company, not even willing to acknowledge or even investigate/raise a claim with the delivery company! My first order and was potentially going to be many more but I am completely shocked no one is even willing to reply. They’re very quick to reply otherwise but seems when there is an issue they just ignore you. I will be taking this further.”

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“I brought a bracelet, it was nicely presented and a cleaning cloth which is a nice thought and the bracket it's self is gorgeous. I will definitely buy for Abboyy Lyon again 🙂”

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“Well worth the wait. It took almost a month to arrive but it was worth the wait. It came out much better than I expected. I highly recommend”

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Abbott Lyon is rated 4.2 based on 9,330 reviews