Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,467 Reviews

77 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Visit Website

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My niece loved the gold heart earrings that I got her for her 16th Birthday ☺ Thanks Abbott Lyon !”

Helpful Report

“Fantastic jewelry great quality and price. Customer service isexcellent”

Helpful Report

“Horrible expereince getting my jewelery delivered. Waited two weeks and two key products (a bundle of earings) were missing from the box. They arranged for a replacement but still haven't receieved anything. Waste of my time and money.”

Helpful Report

“Great customer service - sent out a replacement item however, both items I’ve ordered have tarnished and now the stone in replacement item has fallen out. They say their products don’t tarnish - they do!”

Helpful Report

“One of the boxes was empty, can’t figure out what it was supposed to be in there. Also the box was scratched which is a real shame.”

Helpful Report

“Bought this necklace as a present,and I could not be happier it is absolutely gorgeous.”

Helpful Report

“I was really pleased with the quality and packaging of this lovely bracelet I think my granddaughter will be really happy to receive this.”

Helpful Report

“very disappointed i never received my items or a replacement”

Helpful Report

“Angle braclet lost a stone only after 2 days. When contacted company would only offer credit note for the braclet missing the stone. This was bought as a bundle to wear together so the other braclet was of no use. Had to fight for ages for my money back. Not acceptable for the price paid. Customer service awful.”

Helpful Report

“The necklace is lovely good length chain. Although disappointed with the images in the locket. They are that small you can hardly tell who they are. 😞 nice necklace though”

Helpful Report

“Very disappointed, ordered two bracelets which I liked and wanted to add to my collection. When the 2 for 1 offer came up again, I bought a pair of huggie earings and somehow the 2 for 1 discount code couldn't be used. I also paid for next day delivery, it's been 5 days now and I still don't have them. They won't honour the free second pair of earings either. You also can't return the earings, so i can't just return them to claim my free pair either. Wouksnf buy from this company again, be very wary of their "offers".”

Helpful Report

“Beautiful birthday stone ring I bought myself for my birthday. Great communication throughtout my order journey, Quick delivery, beautifully packaged. I LOVE IT!!”

Helpful Report

“I'm so Happy with my order no words to explain how much I love it, I recommend order anything anytime ☺️”

Helpful Report

“Beautiful Necklace and presented very well, I will be buying from Abbott Lyon again.”

Helpful Report

“Looks like a good quality product. I am please.”

Helpful Report

“5+ weeks and no product, only obscure tracking numbers for unknown delivery services and platitudes from customer service that equate to no action. Therefore, a waste financially and no product to review. Another case of an Instagram based retailer growing without appropriate resource management and the customer holding the (empty) bag in the end. Looks like a credit card dispute will be the resolution. Who knows what the actual product is like?”

Helpful Report

“Order a necklace it looks awful and the customer service is shocking. Won’t be ordering again or recommending”

Helpful Report

“My order arrived promptly and in gorgeous boxes. Therefore would have made lovely gifts. However I purchased them for myself and am delighted with the items and wear them on a daily basis. In particular the Moonstone Huggie Hoop earrings I ordered are dual purpose and can be worn with or without the moonstone drop. I will definitely purchase from Abbott Lyon again.”

Helpful Report

“After not arriving in the first parcel had to argue with the company to prove it was on my receipt and now they have resent it it has still not arrived. Awful company with bad service”

Helpful Report

“Customer service was excellent and the ankle chain and necklace designs are lovely but I’m very disappointed with the gold colour as it’s very ‘orangey’, hence I have only worn my necklaces once but have kept my ankle chain on. Such a shame as I spent over £150 and they just look a ‘cheap gold’ .”

Helpful Report

Abbott Lyon is rated 4.2 based on 8,467 reviews