Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,467 Reviews

77 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

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“The order never arrived. 6 weeks later and still waiting!!”

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“Love my new jewelry!! 💛 Customer service is top notch!!”

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“What a stunning sturdy bag. We'll worth the money thank you. I was disappointed that my incials couldn't be added but never mind. Its stunning. X”

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“Excellent service and very fast delivery.”

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“Lovely bracelet but not delivered by the date promised when ordered. It was nearly 2 weeks later and missed my daughter’s 18th birthday. Very disappointing.”

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“First time buying and really pleased with the customer service, frequent updates advising the status of the order was really helpful.”

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“I paid extra for this premium personalised gift box for two purchases and was not sent this. I contacted abbot Lyon who apologised and sent a replacement out to me which I was happy about. The replacement arrived and again this was not the premium personalised box but a normal one. I will not be ordering again.”

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“Lovely anklet, could do with being abit longer, I don’t have big ankles but I’ve got it on the last loop on the chain. I’ve also got the sphere anklet which has an extended chain, maybe you should put it on all the anklets ! Apart from that it’s lovely and the diamante clover is very sparkly”

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“Thought it would be bigger”

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“Lovely jewellery”

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“thank you so much and thank you for sorting my order out straight away”

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“I never received my order despite AL telling me multiple times there was a delay and I would receive it. I asked for a refund, AL refused so I raised a dispute with my bank and successfully receiving a refund from them. Subsequent to this AL have emailed me to say my package is lost and it I still want it. It was my first time ordering with AL and I doubt I would order again.”

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“This was a gift for 16 year old God Daughter and she LOVED it!”

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“I got these earrings for my niece for Xmas, they are absolutely beautiful”

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“Lovely earrings arrived in lovely box delivery was fast so pleased with them very good quality”

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“It took far too long to arrive”

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“Really good site and high quality items.”

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“If I could leave a zero star review I would. I ordered a number of items over a month ago. The parcel tracking states that it was never shipped and Abbott Lyon confirmed that it was ‘lost’. Numerous emails have been sent asking for my money to be refunded. I received a couple of responses that required confirmation. I.e please email us if you would like us to process the refund. It has now been a week of no response. I have sent daily chases begging for a response. In the current climate the audacity to keep a customers hard earned money is quite frankly disgusting. I am at a dead end of how to proceed. There is no way to speak with the company, no contact number and no one responds to emails. Please please be careful when dealing with this company. Their social media presence suggests they are reputable however, the experience I am currently navigating is not something I have ever experienced with any other ‘reputable’ retailer in the past”

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“Great company Good products and exceptional customer service. I would definitely recommend”

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“Just don’t bother unless you want to wait and wait and wait then get told. O we so sorry about the delay it dose say on information page about 10 12 days then 2 to 4 working days which is weeks in fact yep it there once you placed payed for it”

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Abbott Lyon is rated 4.2 based on 8,467 reviews