AA Labels Reviews

Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

4.7 Rating 1,571 Reviews

92 %

of reviewers recommend AA Labels

4.7

Based on 1,571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About AA Labels:

AA Labels is a family owned business that specialises in designing, producing and printing labels, so for us the business is all about labels. We have become a market leader in labelling solutions and our labels are an integral part of products and systems used in every major market and industry sector.

Visit Website

Phone:

01733 808062

Email:

customercare@aalabels.com

Location:

AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU
Peterborough
PE2 7BU

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AA Labels 5 star review on 4th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love everything about the labels but the customer service is really letting the team down, it’s really disappointing. I spent nearly 3k on labels with you in the past and customer service back then was great. Now I’m looking to go elsewhere due to how unhelpful a member of your staff has been, this is due to lack of knowledge of the labels you offer, my questions going unanswered and also being told the wrong information. There has been no desire to help me whatsoever. This has really slowed down my label project and I’m now having to go elsewhere for it. It’s such a shame. I think some of your employers need more support and training.”

Helpful Report

Posted 2 years ago

We are very sorry to learn of this Maxwell and thank you for taking the time to bring it to our attention. The matter is now under investigation with the customer care team and we will be in contact with you to let you know what changes have been implemented to prevent a repitition of your experience. We highly value your custom and look forward to restoring the standard of service to which you have become accustomed.

Posted 2 years ago

“Excellent fast delivery.”

Helpful Report

Posted 2 years ago

Thank you for the first order of plain, gloss white, Polypropylene labels, for use with inkjet roll-label printers and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service to UK Peptides, whenever you require labels.

Posted 2 years ago

“I run a printing company but didn't have time to print the 1000 labels my customer needed in a hurry AA labels digitally printed them for me the colour was a perfect match and the quality great. Also arrived very quick.”

Helpful Report

Posted 2 years ago

Thank you for the latest order of printed labels Allan and for also taking the time to post this review of your customer experience. It is always good to hear from our trade customers and we look forward to continuing to be of service, whenever you require plain, or printed labels.

Posted 2 years ago

“Fantastic service. So pleased. I am knew to having labels printed for bottles - but so patient and helpfull and so pleased with results. James Eastwood”

Helpful Report

Posted 2 years ago

Thank you for the first order of printed labels James and for also taking the time to post this review of your customer experience. We are pleased that you are happy with the product quality and look forward to continuing to be of service, whenever you require labels.

Posted 2 years ago

“Delivered as promised. Quality product”

Helpful Report

Posted 2 years ago

Thank you for the first order of large, plain, luxury white, paper labels on A4 Dry Edge sheets Ian and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service, whenever you require labels.

Posted 2 years ago

“Quick service indeed.”

Helpful Report

Posted 2 years ago

Thank you for the latest order of printed CD labels, with a removable adhesive and plain, matt-yellow, paper labels on A4 Dry Edge sheets Jafar, also for taking the time to post this review of your customer experience. We look forward to continuing to work with and be of service to MM Books, whenever you require labels.

Posted 2 years ago

“Very efficient - Goods received before delivery period”

Helpful Report

Posted 2 years ago

Thank you for the latest order of plain, matt-white, paper labels, with a super-permanent adhesive on A4 Dry Edge sheets Mahesh and for taking the time to post this review of your customer experience. It is always good to receive reviews from our trade customers, even if it has been a while and we look forward to continuing to be of service, whenever you require labels.

Posted 2 years ago

“Quality labels at a good price. Thanks”

Helpful Report

Posted 2 years ago

Thank you for the latest order of plain, matt-white paper labels on A4 Dry Edge sheets Phil and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service to Ciga Healthcare Limited, whenever you require labels.

Posted 2 years ago

“This was my first time ordering from AA Labels. I am very pleased with my order. Great quality labels and excellent customer service. I am impressed with the quick and great communication with the company.”

Helpful Report

Posted 2 years ago

Thank you for the first order of printed honey jar labels Mariya on a luxury white paper and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service to Leamington Trading Limited, whenever you require labels.

Posted 2 years ago

“Excellent product as always, disappointed with late delivery”

Helpful Report

Posted 2 years ago

Thank you for the latest order of printed labels Stuart and for taking the time to post this review of your customer experience and we apologise that the order fulfillment took longer than usual and we will investigate the cause of this internally. We look forward to continuing to be of service, whenever you require labels.

Posted 2 years ago

“Just bought some labels as a first time buyer. Very impressed with the price, speed of delivery and packaging. And the labels aren't bad, either! I'd like to give 6*.... One very, very minor complaint. The printed QR codes on the packaging are too small at 0.9mm sq! Took me abouit 90 secs for my Samsung phone to correctly read them. Can you please, please print them larger!! Thanks!!!!”

Helpful Report

Posted 2 years ago

Thank you for the first order of plain, gloss-white, paper labels for inkjet printers on A4 Dry Edge sheets Christina and for also taking the time to post this review of your customer experience. We also really appreciate the feedback about the size of the QR codes and this has been forwarded to our purchase team to raise with the supplier. We look forward to continuing to be of service, whenever you require labels.

Posted 2 years ago

“Excellent service was a quick response . The labels are the perfect size for my business. And the adhesive is really good 👍🏼”

Helpful Report

Posted 2 years ago

Thank you for the first order of plain, matt-white, paper labels on A4 Dry Edge sheets Carl and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service, whenever you require labels.

Posted 2 years ago

“Helpful staff and very quick delivery. Good quality merchandise. Would recommend.”

Helpful Report

Posted 2 years ago

Thank you for your latest order of plain, matt-white, paper labels with a removable adhesive, on A4 Dry Edge sheets Lynne and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service, whenever you require labels.

Posted 2 years ago

“I search the labels on line it was very easy To find the type of labels I was looking for I ordered the labels received next day Fast and efficient service.”

Helpful Report

Posted 2 years ago

Thank you for the first order of plain, matt-white, paper labels on rolls Sajida and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service, whenever you require labels.

Posted 2 years ago

“Service trés réactif. La qualité est au rdv. Tout est parfait et efficace à chaque commande.”

Helpful Report

Posted 2 years ago

Merci beaucoup pour l'évaluation 5 étoiles de votre expérience client et nous sommes impatients de continuer à vous servir, chaque fois que vous avez besoin d'étiquettes. Thank you very much for the 5-star review of your customer experience and we look forward to continuing to be of service, whenever you require labels.

Posted 2 years ago

“Fantastic as usual”

Helpful Report

Posted 2 years ago

Thank you for the repeat order for plain, matt-white, paper labels on A4 Dry Edge sheets Anthony and for also taking the time to post this review of your customer experience. We look forward to continuing to being of service, whenever you require labels.

Posted 2 years ago

“Experience wasn't great. I was looking for some metallic finish labels with a matching wax ribbon. I found the labels easily enough, although the search facility on the site isn't as good or consistent as it could be. I couldn't find the wax ribbon anywere. Posted a question on the chat which promised a fast response. No response after an hour. I found the wax ribbon elsewhere, so ordered that from the other supplier and the labels rolls from AA Labels, all for next day delivery. The order was placed with more than 2 hours to go before the order cutoff time, and I paid £6.50 for Next Day delivery. Wax rolls arrived next day from the other supplier, but no labels from AA. Checked the site, found a reply had been posted to my question that morning (about 18 hours after my original request). When I tried to look at the reply, the web page refeshed and the reply was discarded because the chat was too old. The labels actually _shipped_ later that day, and arrived the following day. No refund given for shipping, although they knew they shipped a day late. The labels themselves are great, but the ordering process and web site could be significantly improved. I'll use them again, but only if I can't find the labels elsewhere, and won't bother paying for faster delivery.”

Helpful Report

Posted 2 years ago

Thank you for this frank, but fair review of your customer experience Roger, for which we apologise. We do not provide thermal-printer consumables, other than label rolls and we are at a loss to understand how members of our customer care missed the live-chat, particularly as we can find no record of it in the system logs. We have investigated and understand why your labels were not shipped the same-day, as they should have been and we have no intention of retaining the delivey charge for next-day delivery when we did not provide this service. Please speak with a member of our customer care tea when convenient for you. We fulfill hundreds of orders a day and generally our review rating ar higher than the industry average and hope to demonstrate this when you next need to torder labels. We are also constantly reviewing the website and customer journey to improve teh experience and will certainely take your comments into consideration. Thank you for this first order and we look forward to the opportunity of changing your opnion of us with the delivery of the next one.

Posted 2 years ago

“Great service and bang on time”

Helpful Report

Posted 2 years ago

Thank you for the order of plain, gloss-white, paper labels on A4 Dry Edges sheets for use with inkjet printers Greg and for also taking the time to post this account of your customer experience. We look forward to continuing to be of service to Britain Loves Baking, whenever you require labels.

Posted 2 years ago

“All good, speedy deliver as usual, great service.”

Helpful Report

Posted 2 years ago

Thank you for teh latest order of plain, matt-white, paper labels on A4 Dry Edge sheets Stuart and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service to Core 3 Partners Limited, whenever you require labels.

Posted 2 years ago

“Very satisfied with AA Labels service. Very professional.”

Helpful Report

Posted 2 years ago

Thank you for the latest repeat order of printed jar-lid labels, with a tamper-evident strip and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service to Sorai, whenever you require labels and/or packaging.

Posted 2 years ago

AA Labels is rated 4.7 based on 1,571 reviews