Name: AA Labels
Address: AA Labels, 23 Wainman Road,PeterboroughCambridgeshirePE2 7BU, Peterborough
Rating: 4.71

“Still awaiting a resolution regarding £700 worth of labels that do not stick. AA labels are ignorning emails and Ive had to contact the bank. Im now having to find a new label supplier as they dont deserve my business. They are missing out on thousands of pounds rth of repeat business because of their AWFUL after sales service. GET A GRIP AA LABELS!! Do the honourable thing by your customers and RESOLVE complaints!!!! "Labels won't stick onto the item we need to stick them onto and AA labels aren't responding to our request to collect them. I have written over 10 emails and it's been two weeks to they and get this resolved. We have been using them for many years but at this rate they will lose a valuable customer and I will be contacting my bank to get a refund. They have falsely advertised. Stickers need to stick. Shame their customer service lets customers down when there is a problem.!"”

Helpful Report

Posted 1 year ago

Dear Daniel, Thank you for raising your recent concern about feeling unassisted by our team. We have thoroughly investigated the matter and we are always mindful of the significance of a resolution that is satisfactory for both parties. You were kept up to date throughout the investigation and updated following each step of the process. As the complaint was raised about the product being faulty, we had to thoroughly investigate the matter in case this had a wider impact. After our investigation, we reached the conclusion that the labels were not faulty and it appeared that an incorrect product had been ordered. This observation was confirmed at your end, indicating that the issue lay beyond the functionality of our labels. We also sent you a summary email before the production of your labels, therein asking you to confirm all specifications, which you did. You advised that you would leave several negative reviews should we fail to replace or refund, which you have done. Furthermore, you offered to remove your reviews if we replaced or refunded your order and we have respectfully declined your offer. We would also like to take this opportunity to thank you for placing more orders after this complaint was raised; we are pleased to have not lost you as a valued customer.

Posted 1 year ago

“Nothing to complain about, everything is ok”

Helpful Report

Posted 1 year ago

Dear Valentin, thank you for your latest plain order on our Direct Thermal White Peelable adhesive on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Nothing to complain about, everything is ok”

Helpful Report

Posted 1 year ago

Dear Valentin, thank you for your latest plain order on our Direct Thermal White Peelable adhesive on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Ordering process simple but delivery by Parcelforce a nightmare. They don't have enough delivery drivers so they claim they cannot find your property.”

Helpful Report

Posted 1 year ago

“Hi we didn’t receive our order yet. Although we paid extra delivery. Please follow asap thanks 410 a Brixton road sw97aw”

Helpful Report

Posted 1 year ago

Thank you for revising your star rating after our customer care team has worked relentlessly to sort out the issue you were facing with PF courier company. We are happy that we were able to meet your expectations in resolving the issue caused by the courier company. We look forward to providing the same excellent service in future business with you and we do apologise for any inconvenience caused.

Posted 1 year ago

“Excellent items & service, thank you.”

Helpful Report

Posted 1 year ago

Dear Brian, thank you for your latest plain order on our Gloss White Inkjet with Permanent Adhesive labels on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“AA Labels provided outstanding support in finding a suitable solution for my company’s needs. Samples were provided next day together with helpful information on their website. Thank you AA labels!”

Helpful Report

Posted 1 year ago

Dear Stuart, thank you for your latest sample order on our Matt White Polyethylene with Permanent Adhesive labels on A4 Dry Edge sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Excellent quality and great service. Thank you AA labels.”

Helpful Report

Posted 1 year ago

Hello Trisha, Thank you for your recent printed order with Matt White Permanent Adhesive labels on A4 Dry Edge sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your customer service experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Perfect as usual.”

Helpful Report

Posted 1 year ago

Hello Ibrahim, Thank you for your latest printed order with our Gloss White Polypropylene Super Permanent Adhesive on rolls, and also for taking the time to post this review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Great service and speedy delivery.”

Helpful Report

Posted 1 year ago

Dear Julie, thank you for your latest plain order on our Matt White with Permanent Adhesive labels on A4 Dry Edge sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Much better than last year - the helpline seems more on the ball, less confused / confusing, & able to quickly answer queries. Labels themselves & turn-around time usual excellent standard. I really appreciated being told I'd specified a couple of things that weren't needed / were contradictory & subsequently given a refund for that part of my order. Thank you.”

Helpful Report

Posted 1 year ago

Hello Ray, Thank you for your recent printed order with Matt White Polyethylene Opaque Permanent Adhesive labels on rolls, and also for taking the time to post this amazing review of your customer experience. Your kind words about your customer service experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Perfect labels, great speedy delivery.”

Helpful Report

Posted 1 year ago

Dear Roselle, thank you for your latest plain order on our Matt White Permanent Adhesive labels on A4 sheets, and also for taking the time to post this awesome review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“I was very impressed with the level of customer service, the products and the speed in which my order was sent out. Excellent first experience with AA Labels”

Helpful Report

Posted 1 year ago

Dear David, thank you for your latest plain order on our Fluorescent Orange, Matt Yellow, and Matt Green with Permanent Adhesive labels on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Labels won't stick onto the item we need to stick them onto and AA labels aren't responding to our request to collect them. I have written over 10 emails and it's been two weeks to they and get this resolved. We have been using them for many years but at this rate they will lose a valuable customer and I will be contacting my bank to get a refund. They have falsely advertised. Stickers need to stick. Shame their customer service lets customers down when there is a problem.”

Helpful Report

Posted 1 year ago

Dear Daniel, Thank you for raising your recent concern about feeling unassisted by our team. We have thoroughly investigated the matter and we are always mindful of the significance of a resolution that is satisfactory for both parties. You were kept up to date throughout the investigation and updated following each step of the process. As the complaint was raised about the product being faulty, we had to thoroughly investigate the matter in case this had a wider impact. After our investigation, we reached the conclusion that the labels were not faulty and it appeared that an incorrect product had been ordered. This observation was confirmed at your end, indicating that the issue lay beyond the functionality of our labels. We also sent you a summary email before the production of your labels, therein asking you to confirm all specifications, which you did. You advised that you would leave several negative reviews should we fail to replace or refund, which you have done. Furthermore, you offered to remove your reviews if we replaced or refunded your order and we have respectfully declined your offer. We would also like to take this opportunity to thank you for placing more orders after this complaint was raised; we are pleased to have not lost you as a valued customer.

Posted 1 year ago

“Having reconsidered my review, in which I said the postage was too high, I now believe that it was reasonable.”

Helpful Report

Posted 1 year ago

Dear John, thank you for your latest plain order on our Matt White Peelable Adhesive labels on A4 Dry Edge sheets, and also for taking the time to post this awesome review of your customer experience. Thank you for reconsidering your thoughts and amending the review. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Having reconsidered my review, in which I said the postage was too high, I now believe that it was reasonable.”

Helpful Report

Posted 1 year ago

“5⭐️ service and advice from Saba. Looking forward to receiving my first batch of labels. Thank you 😊”

Helpful Report

Posted 1 year ago

Hello Cathie, Thank you for your recent printed order with Matt White Permanent Adhesive labels on A4 sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your customer service experience mean a lot to us. We have passed on your comments to Saba who would like to thank you for the appreciation. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“I ordered some samples of three different sticker papers to figure out what type of paper would be best for a product I'm making. Not only were the samples free, they arrived very quickly, and were professionally packaged. They also were very responsive when I emailed them about a minor issue I had with their website. The sticker paper samples were also a decent size and allowed me to figure out which type I needed. I will definitely be making an order with them.”

AA Labels 5 star review on 18th September 2023

Helpful Report

Posted 1 year ago

Dear Sarah, thank you for your latest sample order and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“As always a reliable and efficient service”

Helpful Report

Posted 1 year ago

Dear Janine, thank you for your latest plain order on our Gloss White Polypropylene Inkjet with Permanent Adhesive labels on A4 Dry Edge sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊

Posted 1 year ago

“Labels are fine. Postage is too high.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

AA Labels Reviews