A.Owen Motor Group Reviews

Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 2.42

2.4 Rating 62 Reviews

35 %

of reviewers recommend A.Owen Motor Group

Company Reviews

Metrics

Info

2.4

Based on 62 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About A.Owen Motor Group:

A.Owen Motor Group are a specialist used car dealer based in Berkshire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At A.Owen Motor Group, we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am delighted with my recent purchase from your dealership. The entire experience was exceptionally pleasant, primarily because of the friendly and helpful staff who assisted me throughout the process. Furthermore, I am pleased to report that the car is performing flawlessly, meeting all my expectations. The fact that it passed the MOT with flying colors adds to my confidence in its reliability. This purchase has truly been a positive and satisfying experience. Thank you for providing excellent service and a reliable vehicle.”

Helpful Report

Posted 1 year ago

“We are happy with the service we reveived yesterday from AOwen Motor. Thank you for helping us make our first car purchase- the staff was freidnly and helpful. We definitely recommend”

Helpful Report

Posted 1 year ago

“Drove an hour to see a car they had for sale only to take it out for a test drive to break down in the middle of the road. The guy was very rude and unapologetic. Avoid at all cost.”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience you experienced during your visit. However, we must clarify a few points. Firstly, our vehicles undergo rigorous inspections before being listed for sale, and any issues encountered during test drives are uncommon. Secondly, our staff is trained to handle such situations professionally, and any perceived rudeness was likely a result of the frustration caused by the unexpected breakdown. We encourage customers to inspect vehicles thoroughly before purchase to avoid any potential issues. We regret that your experience did not meet your expectations, but we assure you that customer satisfaction is our top priority.

Posted 11 months ago

“High class service from start to finish. We travelled from Scotland to collect the car. We were kept updated as to when the car was ready for us to collect. Very happy with the service and would not hesitate to recommend.”

Helpful Report

Posted 1 year ago

“Amazing service from the staff at A Owen Motor Group very professional from my first call until the keys were handed over to me. My new car is in a great condition inside and out, exactly as described and was valeted to a very high standard. All in all this was a very pleasant car buying experience and l would highly recommend!”

Helpful Report

Posted 1 year ago

“bought my sons first car here . took back next day as probs with engine told to go away 3 times !! finally got a refund after returning on numbers of occasions and being told to get my own mechanic to check it over then not believing what i got and got their own to do ! held car for a week after me keeping on finally got my money back . delivered at start with no fuel and bald tyre which i replaced and didn’t get money back plus took back with full tank of fuel again didn’t get money back . now it’s back being sold a week later at higher price . avoid at all costs !!!”

Helpful Report

Posted 1 year ago

We appreciate your feedback, but we disagree with several points you've raised. Firstly, we allowed you to return the car multiple times as a courtesy, despite our policy clearly stating no refunds. The engine issue you mentioned was thoroughly inspected by our mechanic, and it was found to be in good condition. As for the fuel and tire, our records indicate that the car was delivered with a full tank and roadworthy tires. Any changes made after the purchase are the responsibility of the buyer. We value transparency and customer satisfaction, and we're sorry to hear about your experience. However, we stand by the quality of our vehicles and the fairness of our practices.

Posted 11 months ago

“You couldn’t ask for anything more, polite friendly and amazing service. Very well informed about the car and wasn’t made to feel pushed to make a decision about buying. I would highly recommend to friends.”

Helpful Report

Posted 1 year ago

“Iv spent 4k cash on a car which should last and gearbox blew up after 1-2 month and now left to defend myself after they have had car sent back to them by me +100 quid for recovery and more they have had car 3 weeks and no updates so have to keep phoning as really poor service unfortunately!!!!!!! Be vigilant wish I read reviews before 🤦‍♂️”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced. We take all customer concerns seriously and strive to address them promptly and effectively. We understand your frustration regarding the issues with your vehicle and the delay in communication. Our records indicate that our team is actively working on your car, and we regret any oversight in keeping you updated. Ensuring our customers are informed is a priority, and we are reviewing our processes to improve our service.

Posted 8 months ago

“Fantastic customer service! Really helpful and friendly staff, not pushy sales staff at all. Would definitely recommend buying a car from them!”

Helpful Report

Posted 1 year ago

“Great staff at AO, helped me with all the questions, even with my Road Tax! I would highly recommend them.”

Helpful Report

Posted 1 year ago

“Incredible selection of cars and low prices”

Helpful Report

Posted 1 year ago

“Amazing experience at A Owen!!!”

Helpful Report

Posted 1 year ago

“Brought my first car from here and in the same day decided I wanted to return it! The garage were absolutely useless! Can not stress enough how awful this garage is! The car had a faulty gear box and wasn’t fit for purpose and the garage is refusing to send back the £5000 I paid for the car! Honestly just avoid it’s not worth it in my opinion this place needs shitting down!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We regret any oversight in keeping you updated throughout this process. Rest assured, our team actively works to address any issues with customers car and ensure that it is returned to in optimal condition. Please know that we take all customer concerns seriously, and we are reviewing our processes to prevent similar incidents from occurring in the future. Your feedback serves as a valuable tool for improvement, and we are committed to providing you with the exceptional service you deserve. Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate your understanding and patience as we work to resolve the issues with your vehicle.

Posted 8 months ago

“Thank you to all the staff at A Owen! Had such a warming welcome, they helped me choose my first car, highly recommend it. They know their stuff with cars!”

Helpful Report

Posted 1 year ago

“They delivered a vehicle to me not fit for purpose , would not reply to my calls or emails , eventually agreed to pay for 1/3 of the problem even though they gave me a three month warranty ! Never paid there 1/3 after about 10 emails I gave up . STEER CLEAR OF THESE RATBAGS !!!!!”

Helpful Report

Posted 1 year ago

We take all feedback seriously and are committed to resolving any issues our customers face. However, your account of events is not accurate. The vehicle was thoroughly inspected and deemed fit for purpose upon delivery. We have records of our prompt responses to your communications, and our team made multiple attempts to resolve your concerns amicably. The partial payment was offered as a goodwill gesture despite the warranty terms not covering the issue you reported. It is unfortunate you chose not to continue the dialogue. We pride ourselves on our integrity and customer service, and your accusations are unfounded and misleading.

Posted 8 months ago

“Got a car from here and within a week or so faults were showing. The engine management light came on and when checking there were no error codes so I was able to remove the light but within days it came back on. The car started to sound rough and at times when going to pull away the clutch does not fully engage and the car shakes and makes a horrendous noise! There is also an oil pressure fault which shouldn’t be occurring as the car should’ve been filled up with oil when serviced! This error comes when braking, turning corners/bends and going around roundabouts. I have contacted the company via email as it’s always best to have a trail of communication as phone calls can be dismissed.. I was given a separate sales email and have emailed both email addresses twice now and no response!!!!!”

Helpful Report

Posted 1 year ago

We're disheartened to hear about your experience, and we apologize for any inconvenience caused. Your feedback is crucial to us, and we take your concerns seriously. Rest assured, we're committed to resolving these issues promptly. Our team will thoroughly investigate the problems you've encountered with your car and reach out to you to discuss potential solutions. We value your patience and understanding during this process. Customer satisfaction is our top priority, and we're dedicated to ensuring that you receive the quality service you deserve.

Posted 8 months ago

“Be very careful if you are considering buying a car from this group. Take the time to read the reviews posted by others, they are genuine and may save you a lot of trouble down the line. I bought a car from this garage. Just a short while after taking possession a major fault came up. Trying to return the car and gain a refund has been a complete nightmare, and when as a buyer, what you think are your rights, seem to be disregarded, where do you go other than into a complicated, lengthy and expensive dispute. Buying your son's first car should be a happy experience because its a big milestone, but when you have to go to great lengths to get a refund within 3 days of collecting a faulty, unsafe vehicle, this is madness. When you then receive an offer for the car to be bought back by the garage for £1000 less than you paid for it, less than a week earlier, what does that say about the credibility, authenticity and customer service of the A Owen Motor Group. If i could leave a no star review, I would!”

Helpful Report

Posted 1 year ago

We're disheartened to hear about your negative experience with us. We take customer satisfaction very seriously, and we're committed to resolving any issues promptly and fairly. However, we must clarify that your portrayal of our practices and service is far from accurate. Regarding your claim of a major fault surfacing shortly after purchasing the vehicle, we assure you that all our cars undergo rigorous inspections to ensure their quality and safety. However, despite our best efforts, occasional issues may arise, and we're always ready to address them in accordance with consumer rights regulations. As for your attempts to seek a refund, we operate within the confines of the law and strive to uphold fairness in all transactions. Any discrepancies in perceived rights stem from a misunderstanding or misinterpretation of the terms of sale. We're always transparent about our policies and aim to resolve disputes efficiently and amicably. Regarding your dissatisfaction with the offer to repurchase the vehicle at a reduced price, we must clarify that our valuation is based on several factors, including market value, depreciation, and any necessary repairs. This offer is made in good faith, taking into account the circumstances, and is not a reflection of our credibility or commitment to customer service. We regret that your experience fell short of your expectations, and we're genuinely sorry for any inconvenience caused.

Posted 8 months ago

“If I could give a 0 Star review I would. Where do I start...My partner bought a car from these guys, was described as excellent condition with 2 keys. Was sold with 1 key and the conditon fair from excellent. Left the garage on collection, within 5 mins the one tyre was flat. Warning lights flashing the lot. Had the car later checked over to find out, it's basically unsafe to drive and everything is falling apart. Also went and had this HPI checked, to find it is a CAT S insurance write off!! Which none of this was mention at the point of sale or on any adverts. The garage, have been THE WORST, rude on the phone and no reply to emails. No refund was offered for the missing key and NO REFUND FOR THE CAR. We are in the process of taking them to court and have been speaking to Trading standards. PLEASE STAY CLEAR AWAY FROM THIS GARAGE!”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience caused by the discrepancies in the description of the car you purchased. We understand the frustration of expecting one thing and receiving another. This is not the level of service nor the quality we strive to uphold at our dealership. Regarding the missing key, the condition of the vehicle, and the undisclosed history, we are thoroughly investigating these issues internally to ensure they are addressed and rectified promptly. We have strict protocols in place to ensure the accuracy and transparency of our listings, and it is clear that in this instance, they were not adhered to. We are committed to resolving this matter to your satisfaction and are open to discussing potential resolutions. Please reach out to us directly so that we can begin the process of rectifying the situation.

Posted 8 months ago

“Car full of faults”

Helpful Report

Posted 1 year ago

We're sorry to hear about your experience, and we appreciate you bringing this matter to our attention. We strive to maintain the highest standards of quality, and it's disheartening to learn that your car hasn't met your expectations. We take all feedback seriously, and we'd like to extend our apologies for any inconvenience caused. Please know that we're committed to resolving any issues you've encountered. Could you please provide more details about the faults you've experienced so we can address them promptly?

Posted 8 months ago

“I purchased a Mazda 2 from this dealer which turned out to have major defects. The car was for my 18 year old son, when I took it to the Mazda dealer to put it through its annual MOT they explained that the car was unsafe to drive. Of course when I went back to A.Owens they were not interested. I would steer clear of this dealership, they are a disgrace!”

Helpful Report

Posted 2 years ago

We are sorry to hear about your negative experience with your Mazda 2 purchase from our dealership. Ensuring the safety and satisfaction of our customers is our top priority, and it's concerning to learn that your vehicle had major defects. We take quality control very seriously, and we apologize for any inconvenience this may have caused. We encourage our customers to bring any concerns or issues to our attention as soon as possible so that we can address them promptly. It's unfortunate that you felt we were not interested in resolving the situation when you returned to us. We assure you that this does not align with our values or the level of service we strive to provide. Please know that we are committed to making things right. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please reach out to us directly so we can address your specific situation and regain your trust. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.

Posted 8 months ago

A.Owen Motor Group is rated 2.4 based on 62 reviews