Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 2.42

“AVOID this and imperial motors in Newbury, owned by the same cowboy. They sold us a car which we found out has major faults, no way it made it through an MOT. They have had it for 4 weeks we have been lied to, avoided, given the run around and don't trust as far as we can throw them. We found out the owner is very dodgy and has been involved with the law. The motoring ombudsman kicked them off the scheme. They need to be shut down.”

Helpful Report

Posted 2 years ago

We deeply regret to hear about your negative experience with our dealership. We take all customer feedback seriously and strive to provide exceptional service. However, your claims are both inaccurate and defamatory. Our network garages adheres strictly to MOT standards and prioritize transparency in all our transactions. Any issues with vehicles are addressed promptly and fairly. As for your allegations against the owner, they are unfounded and malicious. We maintain the highest ethical standards in our business dealings. Moreover, we have never been a member of the motor ombudsman. We understand your frustration, but spreading false accusations is not constructive. We urge you to reconsider your statements and reach out to us directly to resolve any outstanding issues. Thank you.

Posted 8 months ago

“A few days after buying our car the engine light came on. Local garage had to replace glow plus and ERG filter unit, total cost £1,000. A Owen would only pay £250 towards it. They obviously had not done a diagnostic test before selling or if they had they had ignored the issue. Definitely steer clear.”

Helpful Report

Posted 2 years ago

It’s disheartening to learn that your car encountered issues shortly after purchase. We sincerely apologize for any inconvenience this has caused. We take all customer feedback seriously and are committed to investigating this matter thoroughly. Rest assured, we will review our pre-sale inspection processes to prevent such occurrences in the future.

Posted 8 months ago

“If I could give these rogues a minus score I would. They advertised a Fiat 500 Pop in Autotrader as being in excellent condition however when it went for an MOT 9 months later it failed on multiple serious points, some dangerous. I contacted A Owen by email without success; they only responded when I rang and directed me to MotorComplaint.com, an 'independent' resolutions company. Of course, they refused to pay for any repairs. Next stop - Motoring Ombudsman. If you are thinking of buying a car from A Owen dont - have a look at https://www.consumeractiongroup.co.uk where the man in the below article is linked to A Owen: https://www.dailymail.co.uk/news/article-8778829/Downfall-car-dealer-sold-death-traps-Chancer-forged-court-papers-refused-pay-refunds.html”

Helpful Report

Posted 2 years ago

We are deeply troubled by your review, as it appears to be based on misinformation. Firstly, we want to clarify that the links provided does not relate to our dealership A Owen, and any suggestion otherwise is false. Regarding your concerns about the Fiat 500, we regret any inconvenience you experienced. However, it's crucial to address issues directly with us. We strive to resolve any concerns promptly and amicably, as evidenced by our willingness to engage with you over the phone. As for the MOT failure, we understand your frustration, but without specific details about the vehicle in question, it's challenging for us to provide assistance.

Posted 8 months ago

“We bought our car this year. Stay far away from this place. In short what is broken: A/C-Not repairable. we spent a lot of money at various mechanics, we refilled the gas several times - the gas is still running out, it is not known why. The car was hit hard from the rear. When is raining - The spare wheel in the trunk is submerged in water. The tires are punctured.At the time of sale, they were inflated above the norm so that the sensors would not activate. The heating vents only worked on the left side. Cool outside air was blowing to the right. Of course, we did everything we mentioned on our own, because the warranty basically covers only the engine and gearbox. When I called garages from the list of warranty they told me that they would not repair my car because they specialize in other brands.I found only one from this list but they only fill up gas in my A/C ,but after 2 days gas was disappeared. We paid for this service because A/C is not covered by warranty. I do not recommend this place if you want to buy a used car.”

Helpful Report

Posted 2 years ago

We're sorry to hear about your experience with the car you purchased from us. We take feedback seriously, and we're committed to addressing your concerns. Regarding the A/C issue, we understand your frustration. We assure you that we strive to ensure all our vehicles are in optimal condition before sale. However, it seems this particular issue falls outside the scope of our warranty coverage. We're here to assist in finding a resolution, whether it's directing you to a qualified technician or offering further assistance within our means. As for the rear impact damage, we apologize if this was not adequately communicated to you during the purchasing process. Transparency is crucial to us, and we'll work to ensure clearer communication in the future. Concerning the spare wheel compartment flooding during rain, this is certainly not acceptable. We'll investigate this matter further to prevent such occurrences in the future. Regarding the tire punctures and the issue with the heating vents, we understand your frustration. We'll investigate these matters thoroughly to prevent similar issues with future sales. In regards to the warranty coverage, we acknowledge that it may not cover all aspects of the vehicle to the extent you expected. We're constantly evaluating and improving our warranty policies to provide better coverage and support to our customers. We appreciate your feedback, as it helps us identify areas for improvement. Please feel free to reach out to discuss this matter further, and we'll do everything within our power to assist you.

Posted 8 months ago

“Bought a car from them August 2021 as I was pregnant and needed a bigger car, they delivered the car and took my old car (part exchange) took it straight out for a drive and within minutes the engine warning light came on, over the next 4 months I had nothing but trouble, they said they would pay for repairs, took it to the garage and they car cut out on a busy round about as a lorry was coming towards me, when I spoke to them they guy laughed on the phone, anyway the repairs didn’t work and the lights came back on, cleaning the filter wasn’t enough it needed a new DPF filter, also turbos had gone, they said they would pay, then they wouldn’t, had to use my finance company to help get it sorted, eventually my finance company paid for the repairs and said they would take legal action over A Owen group, the customer service was awful, if your lucky enough for them to answer the phone they are very rude, came up with a pretend email address, they sell dangerous cars, Please please avoid, I lost out on wages as I needed a car to work, as well as been pregnant, they stress of it all was unbelievable, oh and they said it came with 12 MOT (it did not) also didn’t have service history like they said, I have read similar reviews, they turn the lights of themselves and put innocent life’s at risk, AVOID”

Helpful Report

Posted 2 years ago

We are sorry to hear about your negative experience with our dealership. We deeply apologize for any inconvenience or stress caused during what should have been an exciting time for you. Firstly, we'd like to address the issues you faced with the car you purchased from us. We assure you that it's never our intention to sell vehicles that are anything less than safe and reliable. We take the safety of our customers very seriously and always strive to ensure that all our vehicles meet the highest standards before being sold. However, we understand that issues can arise, and we are committed to resolving them promptly and effectively. Regarding the engine warning light and subsequent mechanical problems you encountered, we regret any inconvenience this may have caused. We understand the frustration of having to deal with such issues, especially during a time when reliability is crucial, as it was for you during your pregnancy. Our initial offer to cover repair costs was genuine, and we regret any miscommunication or delay in the resolution process. In terms of customer service, we are disappointed to hear that you found our staff rude or unhelpful. Providing excellent customer service is one of our top priorities, and we will certainly be addressing your concerns with our team to ensure that this does not happen again in the future. Regarding the MOT and service history discrepancies, we apologize for any confusion or oversight on our part. We always strive to provide accurate information to our customers, and we regret any inconvenience caused by any discrepancies in the vehicle's documentation. We understand your frustration and disappointment, and we genuinely appreciate your feedback. We take all customer feedback seriously as it helps us to continually improve our services and processes. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to contact us directly. Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention.

Posted 8 months ago

“Car advertised Excellent condition with new MOT. My daughter was told she could collect the car. Travelled from Fareham to Newbury to find the car had a cracked windscreen, broken wing mirror, plastic panel above windscreen shattered amongst other things. Was told car would have to be taken to body shop and not guaranteed to pass MOT. Waste of time and fuel.”

Helpful Report

Posted 2 years ago

We're sorry to hear about your disappointing experience. We strive to maintain the highest standards, and it's concerning to learn that the car did not meet your expectations upon arrival. We sincerely apologize for any inconvenience caused. However, it's important to note that our listings are based on the information available to us at the time. We understand your frustration and assure you that we are investigating this matter further to ensure such discrepancies do not occur again. Please accept our apologies and feel free to reach out to discuss this matter in more detail.

Posted 8 months ago

“Bought Peugeot partner Tepee end of may nearly 3 months since l bought car every week l have issues with car takes to garage and l have contacted owenmotor they say you got warranty and contact warranty they declined l payed nearly 2000 pound and called Owen motor many times e mail us l did they not care .. l not recommend Owen motor ....”

Helpful Report

Posted 2 years ago

We're sorry to hear about your experience, but allow us to address your concerns. Firstly, we understand the frustration of dealing with unexpected car problems, and we apologize for any inconvenience caused. Regarding your warranty claim, our team is committed to assisting customers through such processes. We encourage thorough communication with our after-sales to ensure a smooth resolution. We assure you that our priority is to provide reliable vehicles and excellent service to all our customers. Your feedback is valuable to us, and we're taking steps to improve our communication channels to prevent such instances in the future.

Posted 8 months ago

“Would not recommend. Test drive car on Sunday, rang back about putting deposit down. Sent email and got no reply, followed up with another email. Had a reply. Emailed back at 09:23 asking about payment options, no reply, rang garage several times throughout the day and no answer. Finally spoke to the garage later that day and told that vehicle sold first this morning. Then spoke to someone else and said vehicle sold 30 Mins ago. Would strongly avoid this garage and not hand any money over! Complete waste of time!!”

Helpful Report

Posted 2 years ago

Good Afternoon, It is extremely disappointing to read that the failures you faced. The issues you have mentioned could have been avoided had you received clear communications and I would like to offer my sincerest apologies that you did not receive this. I will ensure your comments are fed back to our management as we continue to develop the choice, value and service we offer at A.Owen Motor. Kind Regards Nikki

Posted 2 years ago

“Please, please never buy a car from these people. Got an X3 that was supposed to have a fresh service and MOT. We bought a complete lemon. I think their MOT stations must be taking a back-hander as it shouldn't have passed. Had it checked over by a mechanic who was unimpressed. The car had problems the minute we left. Now, a month later I am still fighting to get my money back. They offered a full refund or a swap but when it came to taking them up on their offer they revoked it saying they shouldn't have offered that !. They are very clever in dragging issues out to over the 30 day, easier to return period. They never answer their phones or emails and become very evasive. Alex is the guy at their customer service end who is blatantly used to dealing with complaints as you always get an automated robot response. My advice is stay clear. They seem to have stock that has lots of damage and on investigating, some cars still had outstanding finance so be very cautious if you do decide to buy from them. I am taking legal action irrespective of cost and have filed a section 75 with my credit card in the hope to get my money back that way. They musy have paid people to write anything other than a 1 star review. I never lose my cool but with these guys its hard not too. When the safety of my family is in jeapardy driving what can only be described as an unfit vehicle i cant help but take it personally. My suggestion is pay for a background check of the car and an independent assessment prior to purchase. I know we are sometimes forced to buy a car newer car with higher mileage but with this garage, there's just something that doesn't feel right. If you have that gut feeling when you are there, follow your instincts and walk away. Tell me how many cars you see that are clean and unmarked or without 1 million miles on the clock. They target these types of car and the type of buyer that can't afford anything else. Don't fall into the same trap as I have. Take your time and walk away if something doesn't feel right. Your instincts are there for a reason so don't ignore them.”

Helpful Report

Posted 2 years ago

Good Morning, I would like to offer my sincerest apologies that your experience with A.Owen Motor has been been a negative experience. Based on the information provided in your review I have been unable to locate any order details, we would therefore be grateful if you could contact our customer care team on 01635 726540 who would be able to investigate any issues you have faced and provide a resolution where necessary. Kind Regards Hollie

Posted 2 years ago

“I bought a car from this company a Ford kuga For my 8 month pregnant partner the car broke down on the motorway 2 days later with 11 faults no fuel filter attached fumes pouring into the car and they have done nothing about it”

Helpful Report

Posted 3 years ago

We are concerned to hear about your experience, and we apologize for any inconvenience caused. However, we must clarify that this situation is not representative of our usual standards. We take all customer concerns seriously and strive to resolve them promptly. We have investigated the matter thoroughly and found that the issues you mentioned were not present at the time of sale. Our vehicles undergo rigorous inspection processes to ensure their quality and safety. Please reach out to our customer service team with your contact information and the details of your purchase, so we can discuss possible solutions and provide the assistance you deserve.

Posted 8 months ago

“A Owen Motor Group are a shocking outfit. Refuse full refund for faulty car Lied about car spec on autotrader Appalling customer service Not trustworthy Can only contact the manager via email, salesman won't help with issues Taking them to court”

Helpful Report

Posted 3 years ago

We are disappointed to read your review and learn about your negative experience with us. Allow us to address each of your concerns with the utmost seriousness and transparency. Regarding the issue of a full refund for a faulty car, we understand the frustration this situation must have caused. Our policy is always to ensure customer satisfaction, especially in cases involving faults. We would like to extend our apologies if there was any delay or inconvenience in processing your refund. Rest assured, we take such matters seriously and are committed to resolving them promptly. Regarding the alleged misinformation about the car specifications on Autotrader, we assure you that it was never our intention to mislead any of our customers. We strive to provide accurate and detailed information about all our vehicles to ensure transparency and trustworthiness. If there has been any discrepancy, we apologize for the oversight and assure you that we will take steps to rectify it. Customer service is of paramount importance to us, and it deeply concerns us to hear that you found our service to be appalling. We pride ourselves on providing exceptional service to all our customers, and we regret that we fell short of meeting your expectations in this instance. We would appreciate the opportunity to investigate further and address any specific issues you encountered during your interactions with our team. Regarding your difficulty in contacting our manager, we understand the frustration caused by any communication barriers. Please know that we are constantly working to improve our accessibility and responsiveness to customer inquiries. While we encourage communication via email for documentation and record-keeping purposes, we understand that sometimes direct communication is necessary. We will review our communication protocols to ensure that all customer concerns are addressed promptly and efficiently. Lastly, we are saddened to hear that you feel compelled to take legal action against us. We always strive to resolve any disputes or grievances amicably and fairly. If you are pursuing legal recourse, we would appreciate the opportunity to engage in constructive dialogue and reach a resolution that is satisfactory to both parties.

Posted 8 months ago

“Came to test drive 2 Minis - we'd have bought one of them... Was told only allowed to test 1. We left. What an idiotic rule.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologize for any inconvenience caused. Our test drive policy is designed to ensure that each customer receives the personalized attention and time needed to fully explore the features and capabilities of our vehicles. While we understand your frustration with being limited to one test drive, this policy is in place to maintain the highest level of service and satisfaction for all our customers. However, we regret that this policy did not align with your expectations on this occasion. We value your feedback and will certainly take it into consideration as we continuously strive to improve our customer experience.

Posted 8 months ago

“One month ago I bought a car from this company. Noticed a chip in windscreen & thought I'd get that sorted quickly enough. One of the chaps at work noticed one tyre abit low so put air in it & thought nothing of it. Less than a month later couldn't open my boot, the button to open boot was missing. Called A Owen who told me to call warranty company, its not covered. £200 to replace. Tried to sort chip in windscreen being told I need a new windscreen. The car was supposed to be serviced & MOT but I really don't think it was. Definately get things checked before taking delivery of car”

Helpful Report

Posted 3 years ago

We strive to provide top-notch service and quality vehicles to all our customers, and it deeply concerns me that we fell short of your expectations. Regarding the issues you mentioned, I want to assure you that we take the integrity of our vehicles very seriously. Each car undergoes a thorough inspection and servicing process before it is put up for sale. However, it appears that in this instance, there may have been oversights, for which I apologize. In regards to the chip in the windscreen and the missing boot button, I understand the frustration these issues have caused you. While certain repairs may not be covered under warranty, we always aim to assist our customers in finding the most suitable and cost-effective solutions. It's regrettable that you were left feeling unsupported in this matter, and I assure you that we will review our processes to prevent similar situations in the future. As for the servicing and MOT, we hold ourselves to the highest standards of transparency and honesty. If there are any discrepancies in the documentation or if you have concerns about the thoroughness of the servicing, I urge you to reach out to us directly so we can investigate and address the matter promptly. Thank you for bringing these issues to our attention.

Posted 8 months ago

“Do not buy from here. Bought a car with a fault that we noticed as soon as we got the car. Tried to let them know and no one returned calls or emails. Eventually got told we had to deal with the warranty company who are not helpful at all. I personally feel we should have been refunded immediately but they are not interested.”

Helpful Report

Posted 3 years ago

We're truly disheartened to hear about your experience, and we apologize for any inconvenience caused. At our dealership, customer satisfaction is our top priority, and it's deeply disappointing to learn that you encountered issues with your purchase. We take all feedback seriously and strive to address concerns promptly. Rest assured, we're committed to rectifying this situation and ensuring that you receive the support you deserve. Please reach out to us directly so we can work together to resolve this matter swiftly. Your satisfaction is important to us, and we're dedicated to making things right.

Posted 8 months ago

“sorry i ever heard of A .Owen Motor Group, I was sold a pig in a poke. Paid 600Pounds to have it delivered, instead some foreign guy drove the car and put 400 miles on the clock. The person who does their mots must use a white stick because he didnt see the loose bushes on the front suspension. Sorry i bought the car from them,try phoning them, best of luck if you get through. Really sorry i ever heard of this company. Also no recent service history so had to pay 230 pounds for a service, .not a happy bunny. stay well clear of these guys.”

Helpful Report

Posted 3 years ago

We apologize for any inconvenience caused regarding the delivery of your vehicle. We assure you that all our drivers are trained professionals, and we'll investigate the situation further to ensure such incidents are avoided in the future. Regarding the issue with the MOT and front suspension, we take vehicle safety seriously, and we'll conduct a thorough review of our partner's inspection processes to prevent any oversights in the future. We're committed to upholding the highest standards of quality and transparency in our services. As for the difficulty in reaching us by phone, we understand the frustration and are actively working to improve our customer service channels to ensure prompt and efficient assistance for all our clients. Regarding the service history, we apologize if there was any confusion. We always strive to provide comprehensive information about our vehicles, and we'll ensure that clearer details are provided to avoid any misunderstandings. We genuinely appreciate your feedback as it helps us identify areas for improvement. We value each and every customer and strive to rectify any issues promptly. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We're committed to restoring your trust and satisfaction.

Posted 8 months ago

“Very rude, not willing to help at all.”

Helpful Report

Posted 3 years ago

We're sorry to hear about your negative experience. Providing exceptional service is our utmost priority, and we're disappointed to learn that we fell short of meeting your expectations. Please reach out to us directly so we can address your concerns promptly and make things right.

Posted 8 months ago

“poor service , plz do not buy with this company”

Helpful Report

Posted 4 years ago

We're sorry to hear about your negative experience. Providing exceptional service is our utmost priority, and we're disappointed to learn that we fell short of meeting your expectations. We would appreciate the opportunity to rectify this situation and ensure your satisfaction. Please reach out to us directly so we can address your concerns promptly and make things right.

Posted 8 months ago

“Absolutely useless at answering the phone, short emails, seems like nobody here is interested in contacting a potential lead and dealing with an enquiry in a professional manner.”

Helpful Report

Posted 4 years ago

We apologize for your disappointing experience. Rest assured, we take customer service seriously and are committed to addressing your concerns promptly. Your feedback is invaluable to us, and we're taking steps to ensure better communication and responsiveness moving forward. Thank you for bringing this to our attention.

Posted 8 months ago

“You had me drive 3hours to look at a car that wasnt even there even though I phoned before leaving to confirm the car was still there and available”

Helpful Report

Posted 4 years ago

We sincerely apologize for the inconvenience you experienced during your visit. This falls well short of the standards we aim to uphold. Rest assured, we take your feedback seriously and are investigating this matter urgently. We understand the frustration of making a long journey only to find the car unavailable. Please contact us directly so we can rectify this situation and ensure your next visit meets your expectations.

Posted 8 months ago

“Terrible customer service and they lie to get you to pay the deposit. We test drove a car, but there seemed to be a few problems which weren't found by them....we had to tell them. We were told the problems would be fixed, so we paid a deposit and we were told that the deposit would be refunded if we weren't happy and that it would be ready in a few days We waited for a phone call, and we waited and waited, tried to call several times, and we waited. In the meantime we found out that the car was not as the garage described, some spec was missing. We tried to call the garage again to check on these but still couldn't get through. It was 3 weeks later and still no car. So we looked and bought a better one from elsewhere as we needed a car quickly. Eventually the garage rang back, no apology and we told him that as it wasn't as advertised we didn't want it, it had taken so long and we weren't happy . He said he would look into a refund.....we're still waiting and have tried to call but never any answer. Do not buy from A Owen M G, they are THE8 reason second hand car sales have a bad name.”

Helpful Report

Posted 4 years ago

We apologize for any inconvenience caused during your car purchasing process. It's unacceptable that you encountered issues with the vehicle after your test drive and that communication regarding the necessary repairs and missing specifications was lacking. We understand the frustration of not receiving timely updates and experiencing difficulty in reaching us. This is certainly not the level of service we strive to provide. Your concerns regarding the inaccuracies in the vehicle description have been duly noted, and we regret any inconvenience caused. Regarding the refund of your deposit, we're actively investigating the matter and will ensure it's resolved promptly. We value your feedback and take it seriously as an opportunity to improve. Rest assured, we are taking immediate steps to address the issues raised to prevent similar incidents from occurring in the future.

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

A.Owen Motor Group Reviews