Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 2.42

“Love my new ride! The sales team was fantastic, no pushy sales tactics, just honest and friendly service. Highly recommend!”

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Posted 1 week ago

“Excellent selection, fair pricing, and a super-friendly team. I felt comfortable and confident buying my car here!”

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Posted 1 week ago

“Bought a car a few weeks ago from a Owen. Had a few problems with car, the problems was initially sorted. But the customer service on the other hand are shocking. They don’t ring you back the young girl is very rude and thinks she knows it all. The car had to be m.o.t 30 miles away which seems a bit strange to me. As for the log book the lady said it will be sent off but, few weeks later it’s apparently sat with there accountant. Why would it need to be with them for it should be sent off ASAP. Phoned dvla and they have no record of the log book what so ever. I would avoid this place as much as you could. I wish I would have read the reviews before buying from this place. They need a course in how to treat there’re paying customers. Avoid avoid avoid!!!!!”

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Posted 5 months ago

We take every review seriously, but this one is blatantly dishonest and misleading, and it's important to set the record straight. First of all, the claim that our customer service is lacking is completely unfounded. We have kept you updated throughout the entire process, including on the logbook, which, as we clearly explained to you multiple times, takes 4-6 weeks to process, as advised by the DVLA – a timeline we don’t control. You were fully informed of this, and we have recorded phone conversations that prove we’ve been transparent and communicative at all times. To say we haven’t called you back is simply false. Regarding the car itself, let’s clarify that you initially looked at two cars and changed your mind. We respected your choice without any issue and fully supported you in selecting the second car. You also confirmed via email that you were happy with the vehicle after the repairs were completed. As for your accusation of rudeness, it's particularly disappointing. The young woman you're referring to is a professional who treats all customers with respect, even in difficult situations. It’s unfortunate that you feel the need to single her out when she’s done nothing but her job, consistently keeping you updated on the situation. Finally, we must address your comment about the MOT being 30 miles away. We use trusted third-party MOT stations to ensure vehicles are safe and up to standard, and there’s nothing “strange” about it. The location of the MOT station has no bearing on the quality or validity of the service. We’ve done everything possible to provide excellent service, and your review is misleading and unfair. We urge anyone reading this to consider the facts: you were fully informed at every stage, and we went above and beyond to accommodate your changing requests. In short, we’ve been nothing but professional and transparent, and this review does not reflect the truth.

Posted 5 months ago

“This company should be closed down bunch of con artist . There cars are full of problems and unsafe to drive I have now returned my car and there now saying car is damaged when it wasn't when sent back CON CON CON ARTIST!!!!!!”

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Posted 5 months ago

We take all feedback seriously, but your claims are completely inaccurate. Our vehicles are thoroughly inspected for safety and quality before they reach any customer. If the car was damaged upon return, it is our responsibility to address it, which we do fairly and transparently. We do not tolerate baseless accusations of being "con artists" as they are untrue and misleading. We stand by our commitment to providing reliable service and encourage you to reach out to resolve any specific issues in a professional manner.

Posted 5 months ago

“I was blessed to come across this garage who had a great selection in cars and with the help of Sara left a very happy customer. She gave me such a seamless service, very polite, insightful and genuinely cared about what I was looking for and guided me from start to finish. I highly highly recommend!”

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Posted 5 months ago

“Promised me a radio keep telling me they'll get it basically palming me off plus an horrid noise from back wheels and again said they'd do but avoiding me, avoid this place at all cost lovely people..”

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Posted 6 months ago

We have been in constant communication with you regarding the radio, and there is no avoidance on our part—just delays beyond our control. As for the noise from the wheels, we’ve offered to address it multiple times, but you’ve yet to bring the vehicle in for service. We stand by our commitment to all customers and have no intention of 'palming' anyone off. If you'd like to resolve these issues, we are here, ready to help. We take pride in our customer service.

Posted 5 months ago

“Bought my ride here last month. Zero issues so far, and the staff was super chill. Highly recommend!”

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Posted 7 months ago

“Such a good experience!!!! I'm always suspicious about people that selling cars but I have to admit that this is been by far the best experience by far: 1 I email them, the lady has been extremely helpful and polite. 2 They call me and we arranged a view. When I arrived they have been very good also they answered at all my questions and concerns... 3 they finally find the best solution for me... very professional from the email to the keys hand over. absolutely reccomend them. Also they have a very good prices!!!! It is worth it.”

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Posted 7 months ago

“Do Not Buy from this company, car was full of problems not fit for purpose. Company have them tried to claim nothing was wrong with vehicle despite having corrected the faults once they received it back. Very poor service. Looks like FAKE reviews are added to feed weekly to push all genuine bad reviews.”

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Posted 7 months ago

Thank you for your feedback, but we strongly disagree with your claims. The vehicle was thoroughly inspected and found to be in proper working condition at the time of purchase. When it was returned to us, we addressed any concerns as part of our commitment to customer satisfaction. We take pride in our transparent and professional service, and all of our reviews are genuine and earned through hard work and dedication. It's unfortunate you feel this way, but we stand by the quality of our vehicles and our customer service.

Posted 5 months ago

“bought car my first one nice car and very good price”

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Posted 1 year ago

“Awful Dealer. AVOID. Purchased a Vauxhall Antara 4x4 at the end of Sept23. Test drove the vehicle, all good except from a whining noise from below. The dealer said its probably a wheel bearing, they'll sort and get back to me, which they did. I drove the vehicle and it sounded fine so deal done. Took the vehicle for its MOT in Jan24, it passed but with the stand out advisory, the propshaft has been removed! Shocked to say the least as I thought I was purchasing a 4x4. I got straight onto AOwen as advised by the MOT examiner and they said I had to contact their "Customer Care" team. They denied all knowledge, implying I was lying. They finally accepted there was an issue when told Trading Standards will be contacted. The car was checked by an AOwen mechanic, (who unplugged my dash cam for some reason). They said they would get the parts needed and get back to me. They didn't. I emailed their "Customer Care" team again and was told to contact the mechanic, no other details given. Great "Customer Care". The Antara will be sold. All details of this transaction, emails from AOwen, original vehicle description upon sale, original vehicle spec from Vauxhall have been given to Trading Standards. Its in their hands now. Avoid AOwen if you need a used car at all costs.”

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Posted 1 year ago

We are deeply disappointed to hear about your experience with us. However, it's important to address the inaccuracies in your review. Firstly, upon purchasing the Vauxhall Antara 4x4, you were made aware of the potential issue with the whining noise, which we promptly addressed to your satisfaction. Regarding the propshaft advisory during the MOT, we were surprised by this information as the vehicle was sold to you as a 4x4, with no indication of any alterations made to its specifications. Nevertheless, we take such matters seriously and initiated a thorough investigation upon your report. Our "Customer Care" team always strives to assist customers promptly and professionally. Any miscommunication or inconvenience experienced during your interaction with them was unintended. We apologize if you felt otherwise. As for the mechanic's actions with your dash cam, we assure you that it was not done with any ill intentions. Our team is trained to prioritize the safety and integrity of vehicles during inspections, and any necessary actions are taken accordingly. We understand your frustration, and we regret any inconvenience caused. Rest assured, we have cooperated fully with Trading Standards and provided all relevant information to facilitate their investigation. We take pride in our commitment to customer satisfaction and transparency. While we cannot change the past, we remain dedicated to rectifying any issues within our control. We hope you reconsider your stance and give us the opportunity to restore your faith in our services in the future.

Posted 11 months ago

“Zero if I could. DO NOT BUY their cars. 45 minsures and 6 grand later I had broken down. Took it to a garage I trusted to be told: they had jump started the battery to get it going and the battery is too weak to run properly and is no longer taking charge from engine needed a whole new one but at least they unlike A. Owen wired it up properly. Tyre has puncture there is an oil leak. The front sensor isn't working which set of the automatic braking system as I was driving down the A34. The MOT they performed "missed" 3 other advisories and they did the bare minimum they could on the service to allow it to run for the test drive. Rang to ask them to take car back and was told they held no responsnilitt for the car. Informed them I would be going to trading standards and was told "do what you want I don't give a shit". If you buy from here do not get there warranty it means bugger all to them and take it straigh to a garage you trust so they can do the actual work needed to allow your new car to run safely.”

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Posted 1 year ago

We are sorry to hear about your experience, but we would like to address the points you raised in your review. Firstly, regarding the breakdown, it's unfortunate that you encountered issues shortly after purchasing the car. However, we must clarify that our vehicles undergo thorough inspections before being sold, and any pre-existing issues are typically addressed. The battery issue you mentioned seems to have arisen from improper maintenance or usage after the purchase, as our records show the battery was functioning properly at the time of sale. Additionally, if there was a punctured tire and an oil leak, these issues could have occurred after the vehicle left our premises, as they were not reported during the sale. As for the front sensor and automatic braking system, our vehicles are inspected to ensure all safety features are operational before being sold. Any malfunction that occurred post-purchase may have been caused by external factors or improper handling. Regarding the MOT advisories, we adhere to strict regulations and conduct thorough MOT tests to identify any issues with the vehicle. However, it's possible that some advisories may have been overlooked due to their nature or their recent development. Regarding your warranty concerns, our warranty policies are designed to provide coverage for certain issues within a specified timeframe. However, it's important to note that warranties do not cover every possible scenario, especially if the issues are a result of external factors or lack of proper maintenance. Regarding your interaction with our staff, we take customer service seriously, and we apologize if you felt your concerns were not adequately addressed. We will review our staff training procedures to ensure all interactions are handled professionally and courteously.

Posted 11 months ago

“I bought an Audi few weeks ago from A Owen, I'm so happy with my car and the service I received from the sales man was fantastic.very knowledgeable about the car. Me and my family love our new car- thank you team we will definitely recommend to all our friends and family. Do not hesitate to visit!”

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Posted 1 year ago

“Friendly, efficient and really helpful. The car was ready and clean when we arrived for the test drive. Process was quick and our sales man spent some time to show us how the various features worked”

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Posted 1 year ago

“Worst ever... if it wasn't for the Finance company they would have never fixed my car, which broke after 4 months. Warranty provided by A Owen was 6 months, yet when I went to them with the problem they asked me a detailed Warranty doc, which never was provided. After I brought this into their attention they stopped communicating with me.... I had called Finance company and said I wasn't going to pay a penny because the car is broken.. they had taken ovet from here...”

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Posted 1 year ago

We are sorry to hear about your experience, but it seems there may have been some misunderstanding. Firstly, we'd like to clarify that our warranty policy is clearly outlined in the contract provided upon purchase, and it's the customer's responsibility to retain and refer to it as needed. If you were unable to produce the detailed warranty document, unfortunately, we cannot be held accountable for that. Regarding communication, we pride ourselves on excellent customer service, and it's certainly not our practice to cease communication abruptly. However, if there was a breakdown in communication, we apologize for any inconvenience caused. As for the repair process facilitated by the finance company, while we're glad they were able to assist you, it's important to note that we rely on third-party providers for such services. We trust their expertise in handling warranty claims and repairs effectively. Ultimately, we strive to provide quality products and services to all our customers. We regret that your experience fell short of your expectations, and we appreciate your feedback as it helps us improve our processes moving forward.

Posted 11 months ago

“Dealership that you can trust. The car I purchased over the phone is precisely as stated. I would suggest A Owen Motor Group to everyone. Thank you to the entire crew at A Owen Motor Group.”

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Posted 1 year ago

“Fantastic service from start to finish. Not preassured into naking a purchase like other show rooms abd able to browse and test drice at peace. Brilliant communication throughout the process and very open snd honest eith fetails and no hidden fees. Could not recommend A Owen Motor Group highly enough and delighted with my purchase.”

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Posted 1 year ago

“They say open till 7pm on Web site, made appointment got there, closed at 6pm, went next day, saw vehicle, left holding deposit as said would be ready in 7days after all works and mot was done, 12 day's later, car was in worse condition than before and said I would have to pay extra on top of purchase price for any other work required, Then refused to return holding deposit. Millions of Garages, Don,t you this RIPOFF one.”

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Posted 1 year ago

We are sorry to hear about your experience, however, we would like to address some inaccuracies in your review. Firstly, our website clearly states our operating hours, and any discrepancy in timing must have been due to a misunderstanding on your part. Regarding the condition of the vehicle, we ensure that all necessary works and MOTs are completed before delivery. Any additional issues that arose after the purchase could have been due to factors beyond our control, such as how the vehicle was driven or maintained after leaving our premises. Furthermore, any extra work required would naturally come with an additional cost, as outlined in our policies. As for your deposit, it is non-refundable according to the terms agreed upon when it was placed. We regret any inconvenience this may have caused you, but we stand by our procedures and policies. We take pride in providing quality service to our customers and strive to rectify any issues that may arise. However, it is important for customers to thoroughly understand our terms and conditions before making any commitments. We appreciate your feedback and will use it to improve our communication and customer service processes in the future.

Posted 11 months ago

“Great experience from these guys! Quick and easy process with everything! I’ve had bad experiences in the past, but everyone reassured me and made my experiences easier than ever before! And you don’t get that nowadays. I highly recommend A Owen Motor Group!”

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Posted 1 year ago

“Do not hesitate to visit and make a purchase. Fantasfic staff, polite, welcoming and friendly. Had an excellent experience in part exchanging my old car and purchashing a new one. highly recommend!!”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

A.Owen Motor Group Reviews