6g internet Reviews

Name: 6g internet
Rating: 3.74

3.7 Rating 527 Reviews

68 %

of reviewers recommend 6g internet

Company Reviews

Metrics

Info

3.7

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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Phone:

0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absoultly rubbish wifi keeps crashing was not working 3 days over xmas shoddy fitters should be on cowboy builders..foned customer services up 45 mins was on hold then i was cut off cos i said i wanted to leave..stayyyy awayyy from theses crooks”

Helpful Report

Posted 9 months ago

“Internet keeps dropping below 1Mbs for 5-10 minutes intervals, approximately 20 times per day. Cannot use for work meetings and streaming TV is a pain. Been going on for over one month now.”

Helpful Report

Posted 9 months ago

“Installed back in September and allowed the first two weeks for it to settle down (still not settled after three months). Forgot the number of times Ive been told it will be fixed in 48 hours but could take longer. Trouble is they dont know what the problem is. I have an email that says I will be compensated until the issue is resolved. One month was credited then received a phone call asking if the issue was resolved to which I said no, this didnt stop them taking the next Direct Debit and sending a notification for Januarys payment. Direct Debit cancelled at Bank, then bombarded with emails for cancelling it. Pity they cant answer the phones and fix the issues as quick. Now had enough and arranged a fresh provider. Will be seeking a refund of payments made and compensation for all the inconvenience. If this Company are receiving government funding for rolling out fast fibre, its time it was stopped.”

Helpful Report

Posted 10 months ago

“Worse is connecting ever,it was good first then gone worse,no internet connection for 2 days this has happened 5 times in different days over 3 months no good trying to ring customer support no response on phone.”

Helpful Report

Posted 10 months ago

“Had nothing but issues from the start! I have had 4 routers but still issues of service dropping every 20 mins then the router restarts and then it works again for another 20 mins. The help is non existent as they keep telling me I'm having no drop outs of service. Even thow I have the router Infront of me and I can see the light go to red! Over Christmas I had no internet at all for 2 days solid but it's back on now and once again back to 20 mins at a time 😭 I do not advice any one to go with 6G internet as they happily take your money but don't give the service they promise.”

Helpful Report

Posted 10 months ago

“What a load of rubbish only been with them 3 months had 7 different outages, no support outside normal hours, rasied a complaint over 2 weeks no contact, have no cancel service and gone with plusnet. DONT WASTE YOUR TIME WITH 6G INTERNET”

Helpful Report

Posted 10 months ago

“By far the worst broadband company I've ever came across its awful!!! Disconnects all day everyday. Absolute rip off!! Tried to email to sort these issues out and the email address from there website does not exist! Tried to make contact via chat and have been 3rd in the queue for over an hour and a half. Will be ringing to cancel and get a refund. STRONGLY ADVISE OTHERS NOT TO USE THIS COMPANY. HOW THEY ARE STILL UP AND RUNNING IS BEYOND ME !!”

Helpful Report

Posted 11 months ago

“i joined 6g internet aka opus broadband on 10/11/23 honestly my internet speeds were terrible with the service before and the 100mbps caught my eyes and seamless streaming for such a reasonable price, they started my contract that very same day and installation was just 6 days later 16th it was installed and tested at 130mbps i thought oh wow thats amazing so much better than the 26mbps we were living with before, that night it dropped to 6mbps the 25 then 72 then 102 it was never stable, couldnt even stream the walking dead, it buffered and stopped and kicked me back to the disney plus menu, i reset the rooter which only changed its name and password back to default, luckly i found the default on the back of the rooter, i spent 46 mins on hold the next day about it to be told it takes 24 hours to stablise and i shouldnt of reset the rooter, the customer service person tried to change my pw to 1234 or something daft and i still dont understand why, i waited 24 hours and still my internet wasnt stable i submitted numerous tickets and waited for techinical support hoping to avoid the distorted hold music for 46 mins of my life, day after day i submitted tickets until finally yesterday someone got back to me, amelia.. i thought the hell was finnally over and my prayers were answered, she suggested hard reseting my internet, am old and i thought this was reseting the internet it wasnt it was unplugging all the wires from the boxes then switching them off at the wall putting the wires back in and she was oooh now youll be good to go and honestly id already done that, didnt know it was hard resetting the internet though, later that day the irractic connection got really bad again and was unable to stream or anything ... disapointed i checked my contract to see when i could cancle with out being charged every month for 2 years and my cooling off period ends today so i waited on hold for 30 mins called and explained its the last day of my cooling off period and ive had enough it never worked, i was put on hold for 10 mins, he came back offering me 6 months cooling off piod i declined said i just want to cancel please, he tried to say ive not let them fix the issue, i said ive tried to let you fix it multiple times, he said is your internet working now? i said am cancling within my 14 day cooling off period like ive stated already and he said its cancled and hung up. we shall see if this is the end of this because they didnt mention collecting the equipment or anything so they may try to charge me for that or for installation ectra i duno yet”

Helpful Report

Posted 11 months ago

“They installed 100mbps in on 12th of September i had problems with since installation works well during day 100mbps be come 17:00 it's drops on 7 weeks later I still waiting on them to fix it u have to wait 48hr for manager call back sent even then not much he can do to sort it they can see a issue but can't figure out why so I now endding and going to new supplier”

Helpful Report

Posted 11 months ago

“Had these 4 mths.as I'm writing this it's currently 6pm Sunday,Internet been off since 1oclock. On and off every day for 4 mths. Will be contacting them to cancel and collect ther equipment.”

Helpful Report

Posted 1 year ago

“Worst company I've ever come across. I was charged £74 instead of £24, after being reassured that this wouldn't happen. Took over 4 weeks and lots of chasing (and hours lf my time) to finally get my refund, and I then cancelled my direct debit after losing trust. I have received a request yet again for £74 this month, spent over 1 hr on the phone to get it resolved, and no explanation as to why this keeps happening, just apologies. I'm going to the ombudsman now and going to cancel my contract as they've clearly acted with dishonesty and not kept up their side of the agreement. Do not use this company, no matter how good their deals are!”

Helpful Report

Posted 1 year ago

“Internet went down yesterday morning no engineer till Thursday absolutely disgusting no TV as rely on Internet and no devices for the kids nice 1 6G I won't be renewing my contract”

Helpful Report

Posted 1 year ago

“Radiculous, the workers are so rude, turn up when they feel like it, disgusting service and attitude towards customers, very unhelpful... DONT WASTE YOUR TIME. ANY other company is better”

Helpful Report

Posted 1 year ago

“Customer service Been ringing customer service for three days and still nothing. Had me on the hold line for at least an hour then phone went dead. 45 minutes the next day 35 today. Just no answer. How can you resolve anything. When nobody. Answers. Absolutely disgusting service”

Helpful Report

Posted 1 year ago

“Very often down. Communication awful. Definitely not recommend”

Helpful Report

Posted 1 year ago

“30 mins +to contact cus service no resolution to my problem no 2.4ghz they say tough basically can't connect 2.4ghz devices to router... Absolute rubbish no technical advice whatsoever”

Helpful Report

Posted 1 year ago

“Customer service:not installed until 31st/sales team quoted £21.99 said £23.99/ speed300/paper work £21.99/spoke to technical would need a booster £10 extra/ got a deal £26.99 internet around house/still no paperwork/phoned customer service 44 min /then got told cannot help?/spoke to sales will try and sort all the above but nothing so to confirm any of above/spoke to sales about cancelling will advise anther deptment nothing until Tuesday,but already sent email so to cancel order and payment details very sad.”

Helpful Report

Posted 1 year ago

“Sorry I ever left virgin no signal every 10 minutes goes round round”

Helpful Report

Posted 1 year ago

“This internet is no good keeps crashing and going off usless”

Helpful Report

Posted 1 year ago

“I joined 6G internet back in June as they promised me the world. Since then i have had nothing but a nightmare with them. I called them 9 times between the end of June and the middle of August reporting the same problem... no internet. I then reached the end of my tether and the manager i spoke to offered that i can cancel the contract without penalty. Since then the problems have persisted. I have been told twice that it's the router that's at fault...i live around 20 miles from there office. I have been and collected 2 routers from them for the resolution...it's still not fixed. I lost by most recent connection on the 29th September, engineer didn't attend until the 6th October to resolve...had the internet (albeit very slow) for 2 days and lost it again on Monday. Called and waiting on hold 90 minutes to be told another engineer needed to attend to fix to come to fix it. I was told the department was shut and i would get a call back the next day at 9:30 from him...call didn't happen. I am now another 2 days on and the issue still isn't fixed and i don't believe an engineer is even booked yet. I've been on hold an hour today for the first agent to disconnect the call and then second is 'waiting for his managers advice'. I'm done. 6G you are the biggest mickey mouse outfit i have ever had the displeasure of dealing with. If i could give negative stars i would. I have a disabled wife and two young children at home alongside trying to run a business using the abysmal product. i never thought i would say this but get me back to Sky...”

Helpful Report

Posted 1 year ago

6g internet is rated 3.7 based on 527 reviews