6g internet Reviews

Name: 6g internet
Rating: 3.74

3.7 Rating 527 Reviews

68 %

of reviewers recommend 6g internet

Company Reviews

Metrics

Info

3.7

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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Phone:

0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the installation crew was very good and helpful when they installed my 6g and 4 months later i have not phone line, but the internet is running ok but the customer service is not very good which need improving ”

Helpful Report

Posted 2 years ago

Hi Iain, I'm sorry that it has taken this long and you feel our CS service team has not been to helpful, I have had a look into your account and will get your details over to the relevant people to help you.

Posted 2 years ago

“Please do not even think about using this service.pay a little more on a more established Internet provider.my 6g internet is down so many weekends and as no engineers work at weekends I'm left blank until Monday.useless and never inform or refund for lost downtime.do yourself a favour and look elsewhere!.”

Helpful Report

Posted 2 years ago

Hello Michael, We are very sorry you are experiencing drop outs. Many reasons can clause drop outs. I will have the CS team to call you to see if we can get an engineer out to try and find out the cause of the drop outs. Hopefully we can help you resolves this matter as soon as possible.

Posted 2 years ago

“Really happy And the insallation Was really good great service”

Helpful Report

Posted 2 years ago

Thank you for the review. We are happy that you are happy with 6g internet services. The 6G Internet team want to welcome you on board.

Posted 2 years ago

“Harrasing horrible ableist company that think it's ok to call 50times a wk when I've been told they won't call again, do not use this company if u value your sleephealth and sanity”

Helpful Report

Posted 2 years ago

Thank you for the review, I am really sorry this has been the matter, I can ensure you that I will have your name/number taken out contacts.

Posted 2 years ago

“PERFECT SERVICE FROM START TO FINISH. THE GUYS WERE GREAT SHAUN AND CLAYTON. GREAT SET OF GUYS”

Helpful Report

Posted 2 years ago

Thank you for your review. We are happy your experience from start to finish has been perfect, I will pass on the message to our engineers. Welcome to 6G Internet.

Posted 2 years ago

“I signed up for 6g service and was surprised that they insisted that I agree to a direct debit mandate before they would survey my property to see if the antenna could pick up the signal (apparently it needs to be line of site). Your 6G surveyor who went up on my roof and told me they did not have line of site so they could not proceed and that sales would be in touch to inform me that they would not be able to provide the service. However, I next received an email that said I had cancelled the order which is not true and today 6G deducted £4.99 from my account via the direct debit mandate. I have tried email them (but the email says their email address is not monitored so I would not receive a reply) so that they could refund the £4.99 and confirm it is 6G who are unable to provide the service and not that I had cancelled. Regards,. They subsequently admitted they cancelled the contract and promised to refund the £4.99 (apparently a 'setup fee') not mentioned anywhere on their website. However, after ten days I am still waiting for the refund. I can't believe that overall this organisation has gained over 4 stars after seeing all the negative reviews.”

Helpful Report

Posted 2 years ago

Hi Graham, As I can see this has now been resolved, I want to apologies again for the inconvenience caused.

Posted 2 years ago

“Jamie & Wassie are good workers ,tidied up,when finished pleasant and polite. Fast internet,would highly recommend thank you.”

Helpful Report

Posted 2 years ago

Thank you for your review, I will pass the message on to both engineers. We are also happy that you are enjoying the service! Welcome to 6G Internet

Posted 2 years ago

“I applied online and was emailed to confirm this. For a week nothing happened so I called and was told that my application was not there. It was restarted via phone and this process took over an hour and several calls. When all should have been done and I waited for the URL to pay and start the service, the email never came. All I received were the generic messages like when I first applied online. With the slow and unresponsive service, I will save myself the headache and look for another ISP.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Been supplied by 6g for nearly 2 years now, it started ok, had a few down time annoyingly at weekend when no one available, but they were normally corrected very quickly on the Monday. However for the past few weeks, the service has been terrible and mostly un usable with speeds as low 4gb per sec, and fluctuating and dropping out all day, even playing a song on alexa is an issue it has and got to the point i have had to have a land line broadband fitted as a back up, i wholly believe this is due to them expanding the network in our area, but should look after the first customers. I would avoid until the network stable, shame as they are onto somthing”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“I have worked I this industry for 20 years and never spoken to a more inept company. Dozens of calls to try and get setup, endless empty promises, rude sales staff that hang up on me. Direct debits setup but they have no record of it and want my details again. So I have cancelled, and believe I dodged a bullet Under promise and over deliver guys, NOT the other way round. Good luck I believe you are onto something good but really need to invest in your staff training and processes.”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Very poor customer service, they never tell you true picture when they are selling, as it is on air broadband, service depends on trees and if they grow internet will disappear. Their agents on phone are very rude if you talk to them after you have committed to them. Stay away from them if at all possible. There is no formal complaint mechanism either.”

Helpful Report

Posted 2 years ago

Hi, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Poor service + very poor Customer service - using 6g in Burnley since 5 months but service is getting slower and slower so I’ve decided to contact customer services where the guy was seems upset with his owner as he didn’t listen to anything and gave me excuses that you cannot get the better service. Very disappointed ☹️”

Helpful Report

Posted 2 years ago

Hi Kamran, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. I am sure we can have this issue resolved Customer service number is as followed - 01282 214000

Posted 2 years ago

“6 g are useless 6 weeks been trying to get internet speeds up to what they are contracted to give, I don’t get it and as I’ve been told x box downloading and buffering on the tv ( to watch films ) was nothing to do with there speeds and I have it in writing from 6 g in them words I would stay clear and don’t waste your money they get u into contract and do nothing to help last at all DONT WASTE Your Money”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Installation great! Since Installation rubbish signal, couldn't use for streaming or gaming! Told me i may need a different package/router upstairs, my other router with same speeds reached the full house so no reason for this not to, also said i haven't give them chance to fix problems but judging by customer reviews its not going to get any better...Got a 24 month bill for 1 months use and early termination..thought my original supplier was bad signal until I had 6g to compare to! Now I realise how lucky I have it.. just glad I still had time left on my original existing supplier contract and I've now renewed! Do not agree to any contracts until you test it!”

Helpful Report

Posted 2 years ago

Hi Thomas, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Brilliant service so far, faster speed than I expected and its that speed in every room not just where the router is.”

Helpful Report

Posted 2 years ago

Thank you for your review Paul! We are glad you are happy with our services. Welcome to 6G Internet

Posted 2 years ago

“Very poor . Called to terminate and told 28days would be cancelled . 6 hours later disconnected. Also paid in advance . Always had issues with 6g . Won't recommend”

Helpful Report

Posted 2 years ago

Hi Javid, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“In September 2021 I entered a binding 24 month contract with 6G internet, which I might add is also binding on the side of 6G internet . Despite justifiably having to call 6G too many times, starting on 22nd Dec 2021 regarding the constant drop in signal to my property, and 6G employees calling to try to find out the cause of this problem , there has been no improvement. In fact the problem has now gotten much worse. Every time 6G work on their equipment my service goes down and I have to reboot my router. This seems to mostly happen at night leaving my property vulnerable. I have explained several times to Customer services that my security cameras and Ring doorbell depended on having internet connection, but I know that they do not want to know anymore, and try to fob me off telling me that there is nothing more they can do. This means that 6G are in contravention of their contract as they are unable to provide me with the service they promised. I do not for one second believe this as my next door neighbour does not have these reception problems. I have now had to have Virgin media re-installed at my property in order to ensure continued cover for the above security items. Both the service and customer service from 6G internet has been absolutely disgraceful and I intend to take this matter as far as I can, and also publicise this through every avenue that is open to me . Your motto of "Our network never slows down. Get the speeds you pay for, all the time". This is certainly not true, in my case. I don't think you can say that "the grass is greener."”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Zahir. Absolutely the worst customer service and the worst Internet connection and speed. When you ring the customer services they're an absolute waste of time. Never again will I go with these rip off merchants. When you ring up to tell them that the Internet is slow. They do a check on their side and they say its running on normal. Why then would I get slow speed. I want to cancel because of poor service and they are demanding full payment of 2 year contract. Will be contacting ofgem to complain. If you are thinking of changing to 6g please don't make that mistake as I did you will regret it.”

Helpful Report

Posted 2 years ago

Hi Zahir, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Absolutely terrible and shocking nothing less than that can never game and whenever I wrong they say the internet speed is fine have to ring every month atleast 4 times.And when asked to cancel they are asking for £365 this is is just absolutely absurd and ridiculous.DO NOT GET THIS WI-FI!”

Helpful Report

Posted 2 years ago

“Terrible connection for gaming the 5ghz connection keeps dropping and every time I message somebody I just get told “download speeds are fine” that’s all good but when I can’t play or use what I’m downloading what the point in having download speed if nothing works must message atlesst 3-4 times a month and it never gets any better AVOID AND STICK TOO FIBRE OPTIC BROADBAND”

Helpful Report

Posted 2 years ago

6g internet is rated 3.7 based on 527 reviews