6g internet Reviews

Name: 6g internet
Rating: 3.74

3.7 Rating 527 Reviews

68 %

of reviewers recommend 6g internet

Company Reviews

Metrics

Info

3.7

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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Phone:

0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good lads good job to day”

Helpful Report

Posted 5 years ago

“AVOID!!!!! POOR CUSTOMER SERVICE!!!!! Do yourself a favour and keep away from this company... I have been with them for over 3 months and every single month I have been over charged... Contact them 3 times and every time they have managed to say the issue was with their system (we are on 21st century)... Luckily I have spotted the extra charges otherwise they would have took around £45 extra over these 3 months. And you dont get 40MB at allllllllll.... My contract was for 40Mb download over 20Mb upload.... I get 13 download over 8 upload since the first month... Be careful with these people.”

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Posted 5 years ago

“Engineers arrived on time, satisfied with work carried out!”

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Posted 5 years ago

“Couldn't be happier. I can understand how folks would be cynical - wireless internet in the air, what are you on about? - but it works. It just works, and flawlessly. Couldn't be happier. Called on a Friday afternoon, had it installed the following Monday and they even apologised for the delay! I'd been messed around by Virgin Media and TalkTalk for MONTHS to get a working internet service installed, and 6G apologised for taking the weekend. The install was quick, well done and clean. I have no issues with my internet speed. I can watch 4k Netflix/Amazon whilst using other devices without any slowdown. I hope to be able to use 6G for the foreseeable.”

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Posted 5 years ago

“Our home Internet is poor, we never have a whole day when there are no interruptions currently we've been 2 days without Internet, apparently an engineer was coming to the mast to fix the problem this morning. customer service delivery is shocking when you call to find out what is going on! Upset we have another 18months of this poor service provider.”

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Posted 5 years ago

Hi Stacy, Really sorry to hear about your experience, they are not the high standards that we set ourselves! If you could call us on 08009156138 and ask for Andrew, he will be more than happy to discuss your issues with you and help to find a solution. Kind regards, 6G Internet

Posted 5 years ago

“Good service, happy with my speeds I have got, engineers friendly and did a tidy job!”

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Posted 5 years ago

Hi Jonathan, We appreciate the feedback, it helps us to know what we're doing well and where we need to improve. I will make sure your comments are passed on to the Engineers. Thanks again, 6G Internet

Posted 5 years ago

“Great work nice and polite very fast very happy with the work thank you”

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Posted 5 years ago

Hi Anthony. Thanks very much for your comments. I will be sure to pass them on to the Engineers. Kind Regards, 6G Internet

Posted 5 years ago

“Great service. Had issue with connecting to me wifi. Contacted through online chat Gabby. Fixed the issue. Great service”

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Posted 5 years ago

Hi Ahsan, Thanks very much for your feedback, it is much appreciated. I will be sure to pass on your kind words to Gabby. Kind Regards, 6G Internet

Posted 5 years ago

“Excellent company- install was completed by very efficient engineers Warren and Kurt- who even cleaned up after finishing the install- unlike other service providers! Internet is fast and I never have any issues- the support team are always helpful when I call too.”

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Posted 5 years ago

Thank you for your feedback. I will be sure to pass on your kind words to Warren & Kurt. 6G Internet

Posted 5 years ago

“Called these guys but I was a little wary due to past reviews. Gave them my postcode and they thought it would be possible to get me a signal from their nearby tower. They sent out two engineers within a couple of days which was surprisingly quick. Unfortunately they could not get a line of sight from my flat to the nearest mast. Engineers were very friendly and apologetic. They told me a refund of the 50 pound installation fee would be processed and I should have the money back within 14 days. True to their word the money was back in my bank account in that time frame. Unfortunately in the meantime they also took my first months internet by standing order. I called and spoke to a young man and he promised it would be refunded within 14 days. Again the money was refunded after 2nd call to customer service. I was dissapointed that they were unable to provide the internet service. The customer service team and Mike were very friendly, efficient and helpful .They always answered the phone within a few rings . The customer service was excellent, refunds a tad slow but processed none the less. All in all I came to like these guys, very professional. I think looking back through these reviews, they must have made vast improvements on the customer service side. I can't comment on the internet itself as they were unable to provide it. No I don't work for them.”

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Posted 5 years ago

“Extremely unreliable”

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Posted 5 years ago

“They sorted me out!”

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Posted 5 years ago

“6g internet sorted my problem courteously and promptly.”

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Posted 5 years ago

“At the start of my initial 24 month contract a deposit was paid by myself, to be returned at the discontinuation of services provided. I cancelled the contract in mid-october and here I am in December still waiting for MY money to be returned. They seem to have no trouble withdrawing money from my account but genuine struggles repaying what is owed. I have contacted 6G both by phone and chatting to online advisers, and I swear if I hear the words 'in 5 working day's one more time I'm liable to flip. It's been 6 weeks!”

Helpful Report

Posted 5 years ago

Hi Colin. We do appreciate your feedback whether that be positive or negative. We apologise it has taken this long and will work tirelessly to ensure the money is returned to you as soon as possible. Kind Regards, 6G Internet

Posted 5 years ago

“Excellent company to deal with, order was placed with minimal fuss and with great communication. From placing the order to arranging a suitable Installation date, all done very smoothly, I cannot fault, well done!”

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Posted 6 years ago

Thanks very much for your feedback Jonathan. Our Engineers look forward to meeting you on the day of installation.

Posted 6 years ago

“Very fast internet, engineers had a problem out of there hands on the day of install, but came back the next day and got us up and running, very happy!”

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Posted 6 years ago

Your feedback is very much appreciated. Thank you Neil.

Posted 6 years ago

“It's made very happy, good connection!”

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Posted 6 years ago

“Tested connection, seems very fast! Nathan and Darren are lovely lads, good at there job and was fantastic!”

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Posted 6 years ago

“Started off fine with speeds of around 60Mbps but gradually dropped to a steady 15Mbps, which is reasonable apart from the frequent complete losses of signal. My real gripe with this company is that when I finally decided to cancel my contract, I was put on hold for 20+ minutes until the call was abruptly terminated following an automated message saying the lines were now closing please call back between the hours of 9:00-20:00 Mon-Fri... This was at 18:10 on a Thursday!!!! I decided to open an online chat and cancel my contract this way. All was going gly, Doris seemed polite and eager to help, until I stated that I wished to cancel my contract, at which point I was told the online chat service was now closed! What a coincidence. Absolute bunch of jokers and not to be trusted at any cost. I would cancel my direct debit with them and let them chase me (bet their lines would be open after ten past six then) but they owe me £70 for a supposed deposit laid down at the start of my contract. DO. NOT. USE!!!”

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Posted 6 years ago

“Extremely made me happy becuase I can now save a lot of money per month!”

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Posted 6 years ago

6g internet is rated 3.7 based on 527 reviews