6g internet Reviews

Name: 6g internet
Rating: 3.74

3.7 Rating 527 Reviews

68 %

of reviewers recommend 6g internet

Company Reviews

Metrics

Info

3.7

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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Phone:

0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot reviews Review of 6ginternet Sharon Emmison 1 review GB Rated 1 out of 5 stars 4 days ago Don't bother!!!!!!! This is a long story! I decided to go with 6g internet and was fitted in for fitting on the 28th August yes bank holiday! I was rest assured they were working on Friday 25th I was told they had moved my appointment to the 29th as it was bank holiday. Day of fitting I was booked in 8am till 1pm no body turned up so I called and was on hold for quite a while to be called back a was told the fitter had called in sick and someone should have called me to tell me but didn't he said the fitting manager was coming out to fit and would be with me withing a hour and for my inconvenience he was going to give me 2 months free credit totaling £19.98 and extend my cooling off period to 3 months this I revived documented via email this had been given. When the manager turned up he said if I hadn't called nobody would have turned up but they fit. Roll on 1 month I recive my bill stating no balance to be brought forward but that should have said £19.98 and didn't so I call them to be told they would look into it and give me a call back on Monday 2nd October they did at 5.30pm for me to be told the manager has decided as they still fit on the same day I wasn't getting the credit! I said I have it in writing and to cancel my contract he stated he would sort it and call me back Tuesday 3rd at 11am this didn't happen so I was trying to get through for 4 hours and couldn't. Wednesday 4th I get through first thing to the man who should have called me on the 3rd to be told he had been ill and couldn't call me back ok but could someone else not have? At this point I have put a review on here and he had talked to the manager and they were going to give me the credit and cencel my contract as of the 26th October as I requested if I would take my review down I said when I get a personal email stating I wouldn't owe them any money and the contract was ending I would. I then get a automatic email Say my contract would termenate 30 days from the letter day (4th) meaning I would owe them money from 27th to the 3rd of November and I'm paying them nothing and that I still owed the £19.66 (this should have been payed onto my account with the credit) the man then calls me back and I say I want a personal emails sending stating the contract will discount on the 26th October and I will owe nothing and he did this while I was on the line when I recived it he then said will I now remove the review as they had done everything I asked (NO you have don't everything you said you was doing 1 month ago) I remove the review. Today I get a email saying the payment taken from my account has not gone through (no it won't as I asked the bank to cencel and revere the payment and it shouldn't be being taken) hence why the review is going back on if I recive any other emails stating I owe money I will speak to the ombersman about the company the credit needs to be added to my account so it clears the money on there today!!!! Today 09th I was laughed at and said he doesn't know when it will be sorted so I have blooded payed the account off they can stick there money but I will make sure I'm on every review site”

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Posted 1 year ago

“It's beyond a joke now. I reported no or very slow internet a week ago and I am still waiting for a solution. Neighbours service is fine but I have no connection yet again. I will be cancelling the contract as they are not providing the service I am paying for. So frustrating as customer services are so carefree about it. I hope someone tales over this company and get it upto scratch as they have great technology but customer service and communication is the worst I've ever experienced, my advice is stay away.”

Helpful Report

Posted 1 year ago

“People be careful, This is my story with 6G. One day I looked at a leaflet it was about fast internet and the company name is 6G. I was amazed by the price and speed it was offering so when my other company internet contact finished I gave them a call. On the day installation engineer came he checked the speed I was getting it was so below the recommended speed I should be getting so to be sure I asked the engineer to check again he got same result, so cancelled the service straight after the engineer left. I chatted with operators of 6G they agreed I am not getting what they had advertised and said send the equipment back, which I did and there won't be any charge. Couple week later I get charged then another week later my charge double I chatted with operator regarding those charges few times they said it's ok it's a mistake you won't get charged anymore but today I got charged unexpectedly with increased amount from last time charge amount on my email. I don't know why so many people gave 5 star I only hope when your contract finishes they don't over charge you. If you click on Google search engine and type in 6G you will see sky news and other news outlets saying negative about 6G. I should have done more research rather than relying on a leaflet which came through my door. However I put my trust on 6G to be honest. If I can give zero star I would. Just be careful everyone and do your research on this company.”

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Posted 1 year ago

“Honest review: Took out 6g as it was probably cheapest at the time. The lady from sales team very helpful. The installation team brilliant. The first issue was that mobiles would connect to the wifi but no internet, so researched and found a youtube video where you manually type in IP address. I told them this either via email or through their contact us page on their website. However, no immediate helpful reply was received. They just replied with sorry and 1 month free internet. The second issue, like others have mentioned, the internet will just cut off at times randomly for a couple minutes or so. This started after a month or so. This is quite annoying as it happens multiple times a day. So I contact them through their contact us page on their website and no reply after 2 weeks. So I ring by phone on a weekday (tried on a weekend, although they say lines open on the weekend, but no one answered for 30mins). The gentleman (seems to be from an Indian call centre) mentioned that there were no problems with my internet but he said they will monitor it for the next week. If problems persist, call back and they will get an engineer out. After looking at other reviews, seems to be a waste of time. In two minds, whether to live with the interrupted internet for the remainder of the contract (around 21 months) or cancel now? If I cancel, most likely will have to pay a fee. Honest advice: Go with another company for now.”

Helpful Report

Posted 1 year ago

“I'm supporting a refugee family. The 2 Dan's attended their home on 20th September 2023 to install the wiring and router. The lads took just over an hour to complete the work in a tidy and competent manner. As soon as the internet went live, there was an immediate strong signal and the WiFi was easily connected to several devices. It's only been 3 days, but there's been no lockouts interruption in the delivery of service. Well done Dan and Dan .”

Helpful Report

Posted 1 year ago

“Started off good which lasted a few days, I have hundreds of screen shots of zero or 1 or 2 megabits some reached the dizzy heights of 10 or 12, often went off Customer Service were good and did try to help, even changed router and re aligned receiver antenna which again worked for a day or so, eventually I was running and paying for 2 internets as I went back to BT Internet. 6G would not accept my evidence and I had to pay to leave which I gladly did to free up my monthly outgoings”

Helpful Report

Posted 1 year ago

“Absolute Joke of a company, the internet is so bad and will cut off random times of the day and then won’t even reach upstairs. Rang up 4 times in a week and they don’t even give cancellation options and blame it on “loose wires”. Asked to speak to a manager and they said they would “call me back” and the staff doesn’t even know how much a cancellation fee is and that they would call me back. Going to get a call back on Monday apparently. Absolutely joke of a company DO NOT USE.”

Helpful Report

Posted 1 year ago

“If i could give it zero stars, I would. The internet does not let me airplay to my TV, it says it’s connected yet the wifi is not loading and when ringing up, the employees don’t even provide full help because the same issue arises again later on. Absolutely stinking wifi and you should not pay for this because it’s in fact a big waste of your money.”

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Posted 1 year ago

“1 month still no internet, I cancelled my contract and they sent me message if I cancel my contract they will charge me 576£. Also they told me they will book for openreach engineer but they don’t know when. They are scammers just they want your direct debit and after they don’t care about their services, also customer service zero rating, they will not even answer you some times.”

Helpful Report

Posted 1 year ago

“Avoid! Worst broadband provider in uk. Speed keep droping to 1mb and network is down very often...”

Helpful Report

Posted 1 year ago

“void. Totally unreliable & appalling customer service. I have been with them for two weeks now. The internet connection has failed several times a day every single day. Usually it is back within a few minutes but I have just had a 24 hour failure. Currently the service failed nearly three hours ago. I cannot get through to technical support either on the phone or using the online chat. Both of them timed out after I had been waiting for an hour. Customer services are just as bad. I wanted to enquire about upgrading to a Mesh system & had to make three phone calls before anyone phoned me back”

Helpful Report

Posted 1 year ago

“Avoid. Totally unreliable & appalling customer service. I have been with them for two weeks now. The internet connection has failed several times a day every single day. Usually it is back within a few minutes but I have just had a 24 hour failure. Currently the service failed nearly three hours ago. I cannot get through to technical support either on the phone or using the online chat. Both of them timed out after I had been waiting for an hour. Customer services are just as bad. I wanted to enquire about upgrading to a Mesh system & had to make three phone calls before anyone phoned me back. But even that call was 24 hours after the time slot I had been given. The only positive thing I can say is that the connections are very fast when it does work. But all a bit pointless as the system is so unreliable”

Helpful Report

Posted 1 year ago

“No internet since Sunday rude customer service no help at all joke of a company”

Helpful Report

Posted 1 year ago

“Spent 43 minutes listening to musi c only to getthrough to technical dept the woman who answered phone hung up on me after I asked her to repeat what she had just said. Called straight back and never got an answer upto 59 minutes disgusting service no internet for over 4 hours in Cleveleys”

Helpful Report

Posted 1 year ago

“Have booked in for installation on my only day off. Get told between 8am and 12pm installation. Get a phone call at 11am on the day to say the engineer due to install has phoned in sick. I've waited in all morning when I only have today to get jobs done, to be informed last minute.Now I have to find someone else to sit in on a new installation date as the engineers do not work weekends, which are my only days off and cannot do specific times to suit around my hours of work. Not a good start so far.”

Helpful Report

Posted 1 year ago

“No Internet connection for 3 days now, no one rings back or attempts to fix. Hang on though,just got the direct debit notification. Guess they have different take on Customer Service.”

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Posted 1 year ago

“Really poor quality. Only been installed for 6 weeks and already it has failed and an engineer needs to come out. Engineer did not show up at the appointed time (or at all). I am still waiting for a manager to call me back to explain why after I called them about the lack of an engineer visit.”

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Posted 1 year ago

“Unable to fix the daily. Internet cuts off”

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Posted 1 year ago

“Worst company in uk.very bad customer service”

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Posted 1 year ago

“Internet sucks paid £180 to clear the bill and internet just cuts off all time , its gone off at least 40 times today, will be changing providors and reporting this company.”

Helpful Report

Posted 1 year ago

6g internet is rated 3.7 based on 527 reviews