6g internet Reviews

Name: 6g internet
Rating: 3.72

3.7 Rating 531 Reviews

67 %

of reviewers recommend 6g internet

Company Reviews

Metrics

Info

3.7

Based on 531 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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Phone:

0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No internet for the past 9 weeks, customer service not willing to accept responsibility, blaming that it’s the area or the building around the house that could impact the internet. They asked for engineer visit 200 GBP and ask around 400 for cancellation of contract. Complete fraud and lies about their service. Making people fools and taking money for nothing. They must be given a penalty by the communication dept and banned from operating in the areas. Fraud and money making interests.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review, we're disappointed with the comments and would welcome the opportunity to discuss these with you further. From our side I can see that we've tried on more than 10 occasions to contact you to resolve and carry our the tests with your set up to see where the issue lies. We also offered to send an engineer out without you completing any tests and without charge to help get you using the service along with offering 2 months free service. We can see from our side that you are connected to the 6G service and we're confident that there is no network issue as the connection was shown to be working at install. This issue looks to be something that has changed internally since which we've not been able to test with you as yet. Here at 6G we focus 100% on customer satisfaction, we've reviewed how we've handled and responded to your requests so it comes as somewhat of a shock to us to receive this review despite our continued and repeated best efforts to have this resolved for you. Please feel free to contact us if we can be of any help, as discussed in your live chat yesterday we don't want to charge you we'd much rather resolve your issue and prove to you how good 6G Internet really is. Many thanks 6G Customer Services

Posted 6 years ago

“Very good and quick customer service”

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Posted 6 years ago

“Only got as far as the sales live chat but it was helpful and to the point. So within 2 mins I knew it wasn't a service available to my area. Virgin live chat took over an hour to get to that same conclusion.”

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Posted 6 years ago

“Quick response and good information”

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Posted 6 years ago

“Dane was very helpful and gave me the answers I wanted. Will be giving it a try when contract with Virgin ends. Away with the line rental and in with the VOIP.”

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Posted 6 years ago

“Good- straight to the point. Dane has arranged a callback for me - so I will take it from there.”

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Posted 6 years ago

“Dane was clear and polite... just wish my time had not been wasted going through the chat process when could have just called directly..”

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Posted 6 years ago

“Excellent customer service”

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Posted 6 years ago

“Dane was very helpful, supportive and friendly. He provided professional advice and opinion about the broadband providers in the UK. He was able to tell me about the pros and cons of the service honestly and I am happy with his support.”

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Posted 6 years ago

“Spoke to Dane @ customer services about your services, very helpfull, polite and friendly.”

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Posted 6 years ago

“Dane was excellent, although 6g could not supply me with a connection he assisted by pointing me in the right direction. Overall brilliant customer service.”

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Posted 6 years ago

“Good response time from enquiring and informative too”

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Posted 6 years ago

“Knew how to help and raised the issue quickly after isolating the problem”

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Posted 6 years ago

“I used live chat and received a speedy response. I didn't get any answers, but was promised a call, so not really much more I can say really.”

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Posted 6 years ago

“Very quick response and a friendly and knowledgable advisor. All very promising so far!”

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Posted 6 years ago

“Dane has been very helpful and knows what he is talking about thank you”

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Posted 6 years ago

“Good speedy response on Chat”

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Posted 6 years ago

“No long sales rubbish”

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Posted 6 years ago

“Great customer service! Couldn't ask for anything better”

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Posted 6 years ago

“Resolved a quick question and made it possible for me to speak with and adviser. Thanks Joe”

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Posted 6 years ago

6g internet is rated 3.7 based on 531 reviews