We are very sorry to hear that your samples have not yet arrived.
We have contacted you directly to help resolve this as quickly as possible.
Please accept our apologies again, for the inconvenience caused.
Kind regards
Renovate Direct Team.
Thank you for your feedback.
We are pleased to hear that you are happy with the finished floor.
We sincerely apologise that the returns processing times did not meet your expectations. Once the return was received by our warehouse team, the refund was processed within 3 working days.
We appreciate your patience and thank you again for your order.
Kind regards
Renovate Direct Team
We are sorry to hear that your order was initially delivered short and appreciate the inconvenience this would have caused.
We are pleased that the missing items were delivered shortly afterwards, however we apologise for the delay and any disruption caused in the meantime.
We appreciate your feedback.
Kind regards
Renovate Direct Team
Thank you for your review.
We’re thrilled you’re happy with it and hope the installation goes smoothly. If you need any help or tips during fitting, just let us know.
Kind regards,
Team Renovate Direct
“Support reached out when there was a product delay to ensure I had a date for delivery that suited me. Delivery has always been on time with tracking so you can check where you are in the queue.”
“The product itself was good, and I would recommend the product quality. However, the customer service was extremely disappointing.
My order was dispatched four days later than the original shipping date, and I only received an update after contacting the company myself. I was told there had been a “technical issue,” yet my order was suddenly dispatched the very next day.
I had paid for express delivery and requested a goodwill gesture or refund on the delivery cost due to the delay. Their response was dismissive, stating that express delivery and standard delivery cost the same. Regardless of the pricing structure, the retailer failed to meet the promised delivery timeframe, which is the main issue.
I would have expected a level of accountability and customer care, especially when the delay was clearly on their side. Unfortunately, the communication was rude and unhelpful throughout the process.
Overall, the product was decent, but I would not recommend the company based on the poor customer service experience.”
First of all, please accept our apologies for the experience you had with your order.
This was a unique case where unfortunately a technical error occurred which affected your order on this occasion. Once the issue was highlighted to our team, they did everything they could to ensure a quick and reasonable solution was put in place for you.
Whilst we are pleased to hear that you were happy with the product itself, we are sorry that the service received did not meet expectations and appreciate you taking the time to provide your feedback.
Kind regards
Renovate Direct Team.
“I ordered many samples as I just couldn't decide. However once I did, I ordered and it was all delivered fine. The flooring is such good quality. I'm so happy with it.”
