“The samples from Renovate Direct were exactly the same as they looked in the photo and are of really good quality. The range of LVT with Renovate Direct is extensive and they have underlay attached which makes so much difference. The samples arrived very quickly and were a decent size to help with decision making.”
Thank you for your feedback.
We’re very sorry to hear that you haven’t received your samples.
We have contacted you directly to look into this further and hope to get this resolved for you as quickly as possible.
Kind regards
Renovate Direct Team
We’re very sorry for the disappointment and inconvenience caused by the delay to your order and the subsequent damaged items.
Once the issues were brought to our attention, our team took steps to rectify the damaged packs as quickly as possible. The goods are now on their way back to us, and your refund will be processed in line with our returns policy once they have been received.
We sincerely apologise that your experience did not meet the standard we aim to provide.
Kind regards
Renovate Direct Team.
“Contacted Renovate direct to ask for a sample to help with my decision with regards to flooring, received the sample quickly, now it’s decision time.”
“Nice looking flooring, but they have changed the underlay with a cheaper one. The said it is the same quality but it is not, I have seen other ones and they are better than the one on this flooring. Very disappointing”
