“Quality of the samples is superb and to have the underlay already attached is an added bonus. I ordered various shades to get a better idea which would suit my room better.”
“Samples arrived quickly and in good condition. Still planning the room but will certainly consider Renovate Flooring when it's time. My only gripe is there messaging me on WhatsApp after ordering the samples. Let me decide if I'm going to purchase.”
“Samples were good and received them in good time. Have placed an order for flooring but have only received my order confirmation haven’t been given a delivery date or time frame”
“We had a bad experience with our flooring, it did have to take some time to go back and forth with the company to sort the issues however I will say the customer help chat was quick and our issues although we’re very bad were resolved eventually.”
“Great customer service. Had an minor issue with a damaged box and a replacement was sent out straight away. More than happy to recommend your company and hope to use you again for our next project.”
“This company provides quality products and the customer service is excellent. I ordered 3 samples and they were delivered promptly and very well packaged. My only niggle is that I have a very small bathroom area to cover, 3.26 sq m so require just 2 packs, but the £50 delivery charge is almost adding one third to my cost. That isn't enough to detract from my 5 star rating, though!”
“Brilliant to talk to via email quick response I missed my 1st delivery but rearranged delivery in time for it to be fitted as I had someone booked in to lay it so glad I used this company”
“The first parcel we got from them was brilliant. Easy to put down. No issues but we hadn't ordered enough so we placed the second order when that one arrived. Every piece was damaged. I got straight onto the phone to the company and they sent out next day delivery a replacement no charge. No quibble.
I was so happy with the customer service. That's the reason I'm doing a review. If there was a downer I would say is the postage at 30 pounds for no matter what.”
“Brill service, quick delivery, flooring ordered from them following receipt of the samples. Will most likely use again for both my own home and my development projects”
