4Com Reviews

Name: 4Com
Rating: 4.69

4.7 Rating 1,274 Reviews

92 %

of reviewers recommend 4Com

Company Reviews

Metrics

4.7

Based on 1,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Axis Property Group

Caren

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kieren has been and upgraded our system today . He was very friendly and professional throughout and has done a fantastic job. we are really pleased Manu Integrity Services”

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Posted 5 months ago

“The HiHi technician that came to our company 'David Perry' was extremely professional, helpful and friendly. David answered all our questions clearly and made the whole transfer over to the HiHi system a breeze! Great experience. Thank you.”

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Posted 5 months ago

“Great service from Keiren. The system was installed quickly and efficiently, and everything explained was crystal clear. Hygiene UK Ltd”

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Posted 5 months ago

“Dave C and Jack D were both really polite, efficient and helpful in connecting us to the new HiHi phones that we have had installed. Our training was completed in a timely manner and they were extremely helpful in answering any questions we had. All in all their service was amazing and I am loving the HiHi after a couple of hours of using it.”

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Posted 5 months ago

“Beware of Hidden Clauses and Complicated Refunds: My Troubling Experience with 4Com Network Services - As a business owner, my experience with 4Com Network Services has been far from satisfactory. Although I have had no issues with the actual services and equipment provided by them, their contract terms, plus general company ethics and way they treat clients is far, far below what I feel is acceptable, Below is a detailed account of the issues I encountered, which I hope will serve as a cautionary tale for other potential customers before signing anything! Hidden Exit Clauses In May 2023, I received an email from 4Com notifying me of a price increase. According to Ofcom regulations, such notifications should also inform customers of their right to exit the contract without penalty. However, this critical information was covertly placed in the email footer, after the main content and signature, alongside unrelated details like opt-out options for marketing and privacy policies. This placement made it easy to miss, which I found highly misleading and not in line with the Consumer Rights Act 2015 and the Unfair Terms in Consumer Contracts Regulations 1999, which require key information to be presented clearly and transparently. Ofcom also state it in their general conditions. none of which are followed by the sneaky placement - for those encountering increases, look out for this clause as it could be a lifeline. Arrears and Refund Confusion There was significant confusion regarding arrears on my account for February, March, and April 2024. Initially, my bill increased because the discount period ended. Upon my complaint, the discount period was extended for another 12 months, as confirmed by the Ombudsman. Despite this, 4Com continued to assert that I owed arrears for this period, complicating the matter unnecessarily. Additionally, a refund that was supposed to be paid directly to my bank account was instead applied as a credit to my account, despite my explicit requests for a direct refund. 4com refuse to make payment until I sign a direct debit mandate. Ombudsman’s Involvement The Ombudsman reviewed my complaint and confirmed that the issues regarding costs and charging disputes were resolved, including a refund of additional services and an extension of the discount period. However, the specific issue of the placement of the exit information in the price increase email was not addressed in their findings. This left me with unresolved concerns about the transparency and fairness of 4Com’s practices. Misleading and Unclear Communication Throughout my interactions with 4Com, I found their communication to be misleading and unclear. The covert placement of critical information in emails and the complicated handling of refunds and discounts have been particularly problematic. This lack of transparency and straightforwardness in their dealings raises serious concerns about their business practices. Final Thoughts Based on my experience, I would advise other business owners to approach 4Com Network Services with *caution*. Ensure that you read all communications from them very carefully, especially the fine print, as crucial information may not be prominently displayed. If you encounter issues, be prepared for potentially complicated and protracted interactions to resolve them and don't expect too much resolution as they have displayed very little understanding or desire to retain a client except through brute force of small print. While my review is based on my personal experience and observations, I recommend that prospective customers conduct thorough research and consider all available options before committing to a contract with 4Com Network Services. the above it the tip of the iceberg to my experience so far, one I am not happy with, and therefore WILL NOT be renewing the contract with 4com.”

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Posted 5 months ago

“Kieren did a good job, told us all we needed to know. System working spot on. Neil Rogers Baymow Ltd”

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Posted 5 months ago

“Hi Hi phone system installed at Wolverhampton Self Storage. Technician went through all software and explained everything. Set up was nice and easy. Lots of great features that I look forward to utilizing. Donna - Storage Sales Assistant”

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Posted 5 months ago

“The engineer was knowledgeable and helpful. Great service!”

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Posted 5 months ago

“excellent service”

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Posted 5 months ago

“hi hi were delivered and installed very efficiently .the engineer obviously knows his job . very good at explaining. Would say that i would give him a 10 out of 10. Derrick Smith & co”

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Posted 5 months ago

“The HiHi engineer turned up in good time, he was very polite and well presented. He took his time to go through all the features on our new phones and was very patient and understanding. I would highly commend him.”

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Posted 5 months ago

“We had Kieren from HiHi install our telephone system upgrade today and he was again fantastic (this is the 2nd HiHi install he has done for us), he worked around us and installed the system with very little disruption. Every request we had was no problem and he answered all our queries and questions. All in all another great install experience. Bella Properties Sales & Lettings Ltd”

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Posted 6 months ago

“Elliott was lovely very clam and let us get on with work whilst installing”

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Posted 6 months ago

“Tom was polite and knowledgeable. First impression of the new system is good. Looks easy to use with lots of new functions. Mandy Clayton Mott & Lawton”

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Posted 6 months ago

“Kieran was extremely helpful with the first stage of the setup. He took the time to answer any questions or concerns we have regarding the new phone system and broadband. He made the process very painless.”

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Posted 6 months ago

“kieren found very helpful in showing and explaining how the new system work, also found some underlining faults on our system very good engineer who takes great pride in his work Thomas Smith Royton car services ltd Director”

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Posted 6 months ago

“Kim - Driscoll insulation Services Ltd We are extremely happy with our new system. Tom, the engineer was super-helpful, very personable and efficient and made changeover run very smoothly”

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Posted 6 months ago

“We are very happy with Hi Hi today engineer Kieren came to install and help us with the new system. He completely put us at ease and went through everything clearly, comprehensively, answering any questions we had. Kieren did a great job here and we are looking forward to going live. Carole - Step up Support ltd”

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Posted 6 months ago

“The engineer Jihad was very helpful and got our system up and running very quickly. He was very friendly and approachable with any questions we had.”

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Posted 6 months ago

“Dave Cowen was really helpful”

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Posted 6 months ago

4Com is rated 4.7 based on 1,274 reviews