4Com Reviews

Name: 4Com
Rating: 4.63

4.6 Rating 1,295 Reviews

91 %

of reviewers recommend 4Com

Company Reviews

Metrics

4.6

Based on 1,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Axis Property Group

Caren

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New lines were set up by engineer Tom. Left everything tidy and explained how to use new phone lines, answering any questions we had. Friendly and helpful, highly recommend. Hope to see you again soon with second part of the install. Packhorse Ltd”

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Posted 7 months ago

“Tom Was very professional and knew his stuff. He wall mounted our router for us and was happy to go the extra mile. Very pleased.”

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Posted 7 months ago

“Was referred to hihi by someone using the hihi phone system. Installation and setup has been a breeze. Would recommend to anyone.”

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Posted 7 months ago

“Very Good installation. With lots of useful information.”

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Posted 7 months ago

“Kieren has visited our premises today to start the installation of our HiHi phone system. Kieren is a very pleasant gentleman who has performed everything he needs to do causing minimal fuss or disturbance within the clinic and in a very respectful way. He is extremely helpful and explains everything in a way we understand which is much appreciated. We are impressed with your service at so far, thank you. LFW Podiatry”

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Posted 7 months ago

“Elliot Neill spent the morning with us at Elite Graphics. He was professional, friendly and helpful at all times.”

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Posted 7 months ago

“Tom visited our offices to change over our HiHi phones at MDS Ltd. He was very knowledgeable and helpful & a pleasure to deal with. Thank you from MDS.”

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Posted 7 months ago

“The installation experience wes first class the installer kieren was very helpfull and knew his stuff which made the job great overall very impressed with everything Emcat LTD”

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Posted 7 months ago

“Had Rich install our phone system for Scope Construction, no troubles at all. Lovely guy, quick and easy installation .”

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Posted 7 months ago

“Great so far! Early days for our new system but installation was smooth and efficient thanks to engineer Dave Cowen and if the system is as good as him, we'll be very happy!”

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Posted 7 months ago

“brilliant service and install from Elliot very helpful and informative, very impressed by the system and the way it works. also very impressed with the customer service received from Elliot!”

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Posted 7 months ago

“We've just had our new HiHi phones delivered and installed and they seem brilliant! Clearly much better than the old system that we were using. Richmond's Earl Shilton Ltd”

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Posted 7 months ago

“fast and responsive”

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Posted 7 months ago

“Steve came to help us yesterday at Henleys Security Doors, he was very knowledgeable and helpful throughout his time here!”

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Posted 7 months ago

“Kieren Has been out today to finish the porting of the system and it was very smooth. He also gave us a training on the phones to help where everything is. Was really helpful and friendly. K B DALE LTD T/A DALE UK.”

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Posted 8 months ago

“Kieren has been and upgraded our system today . He was very friendly and professional throughout and has done a fantastic job. we are really pleased Manu Integrity Services”

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Posted 8 months ago

“The HiHi technician that came to our company 'David Perry' was extremely professional, helpful and friendly. David answered all our questions clearly and made the whole transfer over to the HiHi system a breeze! Great experience. Thank you.”

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Posted 8 months ago

“Great service from Keiren. The system was installed quickly and efficiently, and everything explained was crystal clear. Hygiene UK Ltd”

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Posted 8 months ago

“Dave C and Jack D were both really polite, efficient and helpful in connecting us to the new HiHi phones that we have had installed. Our training was completed in a timely manner and they were extremely helpful in answering any questions we had. All in all their service was amazing and I am loving the HiHi after a couple of hours of using it.”

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Posted 8 months ago

“Beware of Hidden Clauses and Complicated Refunds: My Troubling Experience with 4Com Network Services - As a business owner, my experience with 4Com Network Services has been far from satisfactory. Although I have had no issues with the actual services and equipment provided by them, their contract terms, plus general company ethics and way they treat clients is far, far below what I feel is acceptable, Below is a detailed account of the issues I encountered, which I hope will serve as a cautionary tale for other potential customers before signing anything! Hidden Exit Clauses In May 2023, I received an email from 4Com notifying me of a price increase. According to Ofcom regulations, such notifications should also inform customers of their right to exit the contract without penalty. However, this critical information was covertly placed in the email footer, after the main content and signature, alongside unrelated details like opt-out options for marketing and privacy policies. This placement made it easy to miss, which I found highly misleading and not in line with the Consumer Rights Act 2015 and the Unfair Terms in Consumer Contracts Regulations 1999, which require key information to be presented clearly and transparently. Ofcom also state it in their general conditions. none of which are followed by the sneaky placement - for those encountering increases, look out for this clause as it could be a lifeline. Arrears and Refund Confusion There was significant confusion regarding arrears on my account for February, March, and April 2024. Initially, my bill increased because the discount period ended. Upon my complaint, the discount period was extended for another 12 months, as confirmed by the Ombudsman. Despite this, 4Com continued to assert that I owed arrears for this period, complicating the matter unnecessarily. Additionally, a refund that was supposed to be paid directly to my bank account was instead applied as a credit to my account, despite my explicit requests for a direct refund. 4com refuse to make payment until I sign a direct debit mandate. Ombudsman’s Involvement The Ombudsman reviewed my complaint and confirmed that the issues regarding costs and charging disputes were resolved, including a refund of additional services and an extension of the discount period. However, the specific issue of the placement of the exit information in the price increase email was not addressed in their findings. This left me with unresolved concerns about the transparency and fairness of 4Com’s practices. Misleading and Unclear Communication Throughout my interactions with 4Com, I found their communication to be misleading and unclear. The covert placement of critical information in emails and the complicated handling of refunds and discounts have been particularly problematic. This lack of transparency and straightforwardness in their dealings raises serious concerns about their business practices. Final Thoughts Based on my experience, I would advise other business owners to approach 4Com Network Services with *caution*. Ensure that you read all communications from them very carefully, especially the fine print, as crucial information may not be prominently displayed. If you encounter issues, be prepared for potentially complicated and protracted interactions to resolve them and don't expect too much resolution as they have displayed very little understanding or desire to retain a client except through brute force of small print. While my review is based on my personal experience and observations, I recommend that prospective customers conduct thorough research and consider all available options before committing to a contract with 4Com Network Services. the above it the tip of the iceberg to my experience so far, one I am not happy with, and therefore WILL NOT be renewing the contract with 4com.”

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Posted 8 months ago

4Com is rated 4.6 based on 1,295 reviews