4Com Reviews

Name: 4Com
Rating: 4.63

4.6 Rating 1,295 Reviews

91 %

of reviewers recommend 4Com

Company Reviews

Metrics

4.6

Based on 1,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Axis Property Group

Caren

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had our HiHi fitted by kieren. really looking forward to using the system, especially the HiHi connect apps. Callum Lancaster Hull Powertools”

Helpful Report

Posted 3 years ago

“Gareth came and was very helpful, he showed me how to use the phone as well as how the server room connections worked”

Helpful Report

Posted 3 years ago

“Our switch over to the HIHI system has allowed us to easily adjust between home office and being physically in the office when required. The set up from start to finish was brill, communication was great and our engineer Luke was a star! Would recommend the hihi system! Jenna, Commercial Director LLK (Linda Lewis KItchens)”

Helpful Report

Posted 3 years ago

“My name is Jean Brown and I am the manager of a children's home, SCS LTD. This review is for Gareth Owen a 4com engineer that worked in our home/business. I want to thank him for his professional attitude during the time in our home, while being friendly and approachable at all times. He was patient and explained what he was doing as I am not not up on these things and not much help or able to understand the workings of anything electrical!!!! Excellent service and wish all professionals coming into the home worked as he did. Also when originally called to report the fault the lady(not sure of her name) who went through the initial query was wonderful. She spent hours patiently running through tests to try and address the issues over the phone with me. I really must of been the most unhelpful customer as i have no idea what goes where and what things are for. She was so relaxed and understanding. Thank you both for getting us back up and running.”

Helpful Report

Posted 3 years ago

“Luke was very thorough and made sure every aspect of our HiHi installation was completed professionally and complete. Highly recommended.”

Helpful Report

Posted 3 years ago

“Great handsets that have improved communication and smooth running in the office. Fast and reliable and the engineer was great Tatenda TLB 247 Healthcare”

Helpful Report

Posted 3 years ago

“Engineer Mike Goff was excellent - took control of our technical issues and followed through with the testing and resolution.”

Helpful Report

Posted 3 years ago

“The engineers were really professional and helpful and very through in explaining how things worked. nothing was too much trouble and we as a business are really excited to start using the phones Beckie Excel Property Trading Limited”

Helpful Report

Posted 3 years ago

“Brilliant service from 4Com. Engineer Allan Watts made things so easy, nothing was too much trouble, answered all questions. Oscar Research.”

Helpful Report

Posted 3 years ago

“Spoke to Mike Goff regarding an issue with the hand set and solved the issue within the same phone call.”

Helpful Report

Posted 3 years ago

“Cannot comment on the company as a whole but we have had various issues and my score is purely based on the guy i spoke to Mike Goff who called me he was very helpful resolved not only the issue we were having of transferring calls but also helped with receiving a call issue that we had on one extension. Very friendly very patient and very helpful.”

Helpful Report

Posted 3 years ago

“4CON more like it keep away from this company”

Helpful Report

Posted 3 years ago

“7 year contracts no customer service complaint department that doesn’t respond. Costing thousands in revenue to businesses. Can only see a class action lawsuit happening soon enough. Sales team promise the earth and constant daily breakdowns - waste of money and breach of contracts ubiquitous. Avoid this company. Disaster all round.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY They dupe you into a 7 year contract that you cannot get out of”

Helpful Report

Posted 3 years ago

“We were assured we would be paying no more than our current supplier. Once the contract was taken out we were informed of charges that were not previously told to us and we are now stuck paying more than double our previous cost. Very upset”

Helpful Report

Posted 3 years ago

“Miss sold by these scammers keep away don’t sign anything with this company! This company must be stopped. Your worst nightmare I’ve lost lots of customers because of this. Company!”

Helpful Report

Posted 3 years ago

“4Con.... I mean 4com, are exactly what everyone else has been saying on here. Liars and scammers!! I was approached several years ago by this company who pushed a very hard sale on me in my first year as a new business owner. They offered me amazing things at a great price with incredible service. Instead we have been left with a phone system which is hugely overpriced, terrible customer service and glitches with the phones themselves which never get resolved. We have 2 Hihi units in the office, (basically an android tablet) and 3 walk about handsets, one of which does not work and one which needs to be constantly on charge despite being send a replacement battery. For these 5 items we pay BNP Paribas several hundred pounds a month for the lease of the equipment. Upon calling BNP today as I couldn't get hold of anyone at 4com (even though they are a communications company) I made enquiries as to when I could terminate my contract. I was told that it would be in another 5 years and if I wanted to terminate the contract now, I would have to pay them £36,000!!! Can someone explain to me how a company can justify 5 telephones to be worth more than £40k!!!?? Something has to be done about this company and the way they operate. It is neither fair or ethical and is causing our business to struggle while we pay these cowboys through the nose for mediocre equipment and service. There must be someone in law who is willing to fight 4com for us!?”

Helpful Report

Posted 3 years ago

“I was signed up nearly 2 years by David who told me he was a Director, he's no longer with 4Com. He told me, after looking at my previous phone bills that I would make substantial savings, he lied. Sharp practice and and miss selling ! I'm paying £606.30 a month for the equipment, to BNP Paribas and another £210.00 a month to 4Com (amount varies for some reason). They (BNP) have already had over £11,000 in direct debits. I've tried without success to terminate the contract but they say I must speak with the finance company. BNP Paribas quoted £35,000 to terminate the contract and then 4Com want over £10,000 to cancel their Service contract. The phone system has been unused for nearly a year. My company has ceased trading, still they chase for payments. Stay clear of 4Com or you'll be very sorry !!!”

Helpful Report

Posted 3 years ago

“This sort of business practice must be stopped. We are Orchardleigh Estate near Frome we signed up to a HiHi phone system. The salesman said it had many great features and would cost less than we were currently paying and after allegedly speaking to his manager agreed to a 12 month contract. We are now paying many times more than we did before, we are now told we are in a 7 year contract amounting to over £80,000. The features such as diverting to mobiles do not work unless you call their office and they can instigate the divert takes 20-30 mins, the system cannot distinguish between missed calls and answered calls (so we cant call back missed calls without calling answered calls) The ansaphone cannot be changed by us so if we are staying late in the office we cannot disconnect the ansaphone unless we call their office again this takes 20-30 mins and their office closes at 5.30pm so to have the ansaphone disconnected and reconnected for a late evening in the office is obviously impossible. Also many other so called benefits to numerous to mention in detail do not work. The system has proved to be completely unreliable we have sent over 80 emails regarding different faults and numerous phone calls costing us hours and hours of our time. One problem was our Bar and Kitchen phones would not ring we reported the problem on Friday 7th May and it took until 9th June over 1 month to complete the repairs with massive losses to our restaurant and business. One of our other phones would not ring so the person at that desk had to go to another desk to take calls this took over two months to rectify, costing thousands in lost time and inconvenience. We feel we were coned by this company’s sales techniques the HiHi system is costing us 7 times more than a comparable new system supplied by a BT Partner, the cost to us averaged over the last 3 months has been £1026.86 ex vat and a quote for the same system from a BT Partner is £140 ex vat so over 7 times more for a system which is totally unreliable with many features not working. Looking at many other reviews it is obvious we were not the only ones to be miss-sold, if any other company has had similar experiences please get in touch. This sort of business practice must be stopped.”

Helpful Report

Posted 3 years ago

“FRAUDULENT COMPANY agreed to something and end up paying for something not agreed 4 times more and blaming us to be in wrong...”

Helpful Report

Posted 3 years ago

4Com is rated 4.6 based on 1,295 reviews