4Com Reviews

Name: 4Com
Rating: 4.69

4.7 Rating 1,274 Reviews

92 %

of reviewers recommend 4Com

Company Reviews

Metrics

4.7

Based on 1,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Axis Property Group

Caren

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Full explanation of every step, great tech, and engineers make the process easy. - Sam, Vibrant Doors LTD.”

Helpful Report

Posted 1 year ago

“Terry was very efficient and went through all the information we needed to get us ready to go on the new phones”

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Posted 1 year ago

“Fantastic product, great engineers very knowledgeable and friendly. Would definitely recommend to our clients. Thanks Tom Perkins”

Helpful Report

Posted 1 year ago

“We have just had a upgrade of all our systems. They have been a great asset to our business, improving communication and professionalism within the company. Customer service is efficient and issues are dealt with swiftly Vicky Barker”

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Posted 1 year ago

“Chris was so friendly and so knowledgeable, his training was very helpful and we have enjoyed having him in the office and on hand to help us. Thank you Chris.”

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Posted 1 year ago

“Just had our HiHi phones installed at Whitton Electrical. The installation was seamless and the phones work great. Will be a fantastic asset to our company.”

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Posted 1 year ago

“Rhys was helpful and made the change over extremely easy to understand.”

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Posted 1 year ago

“Great installation by Mike”

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Posted 1 year ago

“Do not enter into an agreement with 4 Com, you will be stung for thousands of pounds and I mean thousands. They entice you into a 2 year contract (actually 7 years if you read the tiny small print in the contract) at a reduced rate and then after the 2 years offer you another 2 years at a reduced rate for another 7 years. For a small business their charges are extortionate. £521 a month to lease 2 HiHi phone systems and 2 portable systems. (£43,764 in total for 4 phones which are leased never to be owned). On top of this you have the phone line and broadband rental of £220 a month. For the same money you could lease a new car, including maintenance, tax and tyres! To cancel the contract will cost our business over £40,000! Which I have asked about on a number of occasions. They charge different amounts to each company, there is no standard lease agreement and they charge what the salesperson thinks they can get away with. I am seeking both legal advice and have been in contact with the FCA (Financial Conduct Authority). Still waiting for a response on why 4 telephones cost over £40,000.”

Helpful Report

Posted 1 year ago

“Had our install completed today by engineer Ian Blake. HiHi phones all set up efficiently. Ian was very helpful throughout the install and was happy to answer any questions that we had.”

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Posted 1 year ago

“A nice and quick easy switch over with the engineer Terry.”

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Posted 1 year ago

“Mike, Adrian and Kieran were very lovely and educational whilst at CIPHER. They installed the phones speedily, and when training us how to use them effectively they were educational.”

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Posted 1 year ago

“Rhys was a huge help setting up our new HIHI phones which are absolutely amazing, and did the job very quickly and efficiently. Would highly recommend!”

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Posted 1 year ago

“When we first met the HI Hi Rep 17th April we have had problems with nothing being resolved. Until the 19th July when the final engineer Liam Sutcliffe attended. Liam was professional patient and reassured us that he could resolve the problems. Which he did!”

Helpful Report

Posted 1 year ago

“Terry Gibson was very professional and helpful”

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Posted 1 year ago

“Rhys is a top professional and has resolved the issues with a smiley face. Thank you Rhys.”

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Posted 1 year ago

“knows his stuff, excellent customer service, fantastic at explaining all the training. very friendly. 10/10”

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Posted 1 year ago

“Easy installation and great communication. Clear instructions on using the HiHI system. Tom considered any other changes in our system would need.”

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Posted 1 year ago

“Just replaced our old system with a HiHi system initial thoughts are great on the whole functionality. Great Install training.-Martin @ Bob Gerard Ltd”

Helpful Report

Posted 1 year ago

“Initial installation of the HiHi phone system was quick and easy, engineers were very informative and helpful.”

Helpful Report

Posted 1 year ago

4Com is rated 4.7 based on 1,274 reviews