4Com Reviews

Name: 4Com
Rating: 4.63

4.6 Rating 1,295 Reviews

91 %

of reviewers recommend 4Com

Company Reviews

Metrics

4.6

Based on 1,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Axis Property Group

Caren

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great bloke, Very thorough and explained everything clearly.”

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Posted 1 year ago

“VERY HELPFULL THANK YOU”

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Posted 1 year ago

“Tom was a Great install engineer and quality of the product is second to none”

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Posted 1 year ago

“Very well organised installation, very patient engineer and very knowledgeable”

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Posted 1 year ago

“Terry was friendly and professional setting up the HIHI system for us thank you”

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Posted 1 year ago

“Whilst the engineers are friendly and the technology promotes efficiency (so far), the cost is much more than you are led to believe. We originally agreed to a demonstration, but in reality, it was a hard sell, which we signed up for under a reasonable amount of pressure to do so (such as the sales person wanted his £500 reward after selling to every customer he'd seen that day!), even though I had voiced that I wanted to take a few days to mull it over on more than one occasion. I now wish I had stood firm. The 'like-for-like' service with them (in comparison to our previous supplier) is simply untrue, as our mobile plans are no longer "unlimited", and their assurances of covering all early termination fees with previous suppliers is also an absolute farce. All calculations are made by the sales person(s) and a figure plucked out of thin air it would appear; as a customer you would hope they are accurate with their calculations, or at least honest. So far, we are more than 50% out of pocket in covering the remainder of these fees that we naively assumed they had worked out in full, especially after voicing how we did not wish to incur any costs of any kind to switch over to them, or spend more money on telecomms, than we were doing already. We were also assured we'd get the first 3 months FOC (which was the deal clincher for us), however in reality it is a 2 month deferral with 1 month free (after you invoice them of course). I have since discovered other hidden costs for things like the storage of voice/call recordings from month 6 onwards, and all-inclusive support from month 13 onwards - NONE of these things were highlighted at the point of sale. Another promise was that should the equipment be faulty, it would be replaced same/next day; within a week, my base was faulty and it took many days for a replacement to arrive. In a nut shell, the sales/costings process is dishonest, tainting what I hope will prove to be a good product. Whilst I have addressed all of these issues with 4Com, some are yet to be resolved, such as the early termination costs, and the mobile plan data allowances. And after having read some of the other reviews, I am disgusted to now learn that the 'upgrade' in 2 years time actually extends the contract further - I already thought 7 years was a bridge too far, but this is just unethical! For a small business like ours, it's a bitter pill to swallow.”

Helpful Report

Posted 1 year ago

“I have no idea how they have such a high rating. Do not sign up to this company. The contracts are terrible and all the lovely discounts they promise you disappear then they charge you over £600 per month for 4 phones. Our estimated monthly cost was £273. With the discounts we were told we would get for 2 years. But after 18 months they have now been withdrawn and we are stuck paying over £600 for a service that is no better than a normal phone line. Please please please read your contract and do not trust the lying sales people when they hover over you and make you sign there and then without the option to read it all through properly. My fault for being to trusting. Bloody expensive lesson learnt and counting down the time until we can get rid of them.”

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Posted 1 year ago

“Liam was very helpful and polite, love our new phone set-up, looking forward for him coming back for stage 2 of our system.”

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Posted 1 year ago

“Great guys. Switched our new phones over. Really good tech knowledge.”

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Posted 1 year ago

“Liam was polite, professional and dealt with the difficulties that arose with out installation extremely well. A tidy worker who kept me informed every step of the way.”

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Posted 1 year ago

“Mike was friendly and enthusiastic, and sorted out the other sites for our company, nothing was too much trouble. Very informative/knowledgeable about the telephone systems. We would definitely recommend him to anyone.”

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Posted 1 year ago

“James was super helpful to all of us here at Heathlands! Thank you very much!”

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Posted 1 year ago

“Kieren has just swapped our broadband today he was very polite and very professional . D I Blow opticians Shirebrook”

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Posted 1 year ago

“We've had nothing but amazing help from Kieren B who visited our company to install our software for us. He did everything really thoroughly and was patient with us whilst we was working. After installing our software he trained the secretary to understand everything on the HIHI which was really appreciated and helped everyone in the office. Couldn't recommend the company and Kieren b enough!!! Thank you so much D P G Foam Convertors”

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Posted 1 year ago

“We had a visit from a lovely gentleman called Kieren today who arrived early for his scheduled visit. He was well presented, polite, chatty & informative. He went above & beyond to help me out with some loose wires which was greatly appreciated as I have tripped up so many times! He caused no disruption to what is usually a busy office. I would be more than happy for HiHi to send Kieren back to our office should we encounter any issues again. He is a credit to your company.”

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Posted 1 year ago

“We have had a great experience, firstly with Dave on the initial job and today with Mike on the completion. Both extremely helpful and informative making the experience run smoothly throughout. 10/10 for Customer support and two very personable guys.”

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Posted 1 year ago

“Mr Liam is an absolutely professional. Communicated well, Punctual and very easy to get along with.”

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Posted 1 year ago

“terry was very polite very helpful patient and thorough with training”

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Posted 1 year ago

“James visited us today to complete the changeover of our broadband connection which all went very smoothly. James ensured we were made aware of any disruption to our internet service before carrying out the switchover and ensured all wireless devices were re-connected to the network.”

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Posted 1 year ago

“Mike was very friendly and made sure we were happy with the service and that everything was working.”

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Posted 1 year ago

4Com is rated 4.6 based on 1,295 reviews