247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,912 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a transfer reservation with this company. There are always possible cancellations or delays during the trip. We couldn't get on the plane, and I immediately notified the transfer driver and the contact number of this website, informing them that we were not allowed on the plane. However, they were absolutely no help and refused to refund. I requested a change for the next day and they asked for all the money again. They do not help you with any problems. Do not make a reservation from this company to avoid losing your money. We have used Uber in our holiday in Europe afterwords and more happy with uber is best Secure system that everytime was very quick and payment is done after transfer. Suggest you to do not use AirportTransfer.com”

Helpful Report

Posted 7 months ago

Thank you for sharing your feedback. We apologize for the inconvenience you experienced, but we would like to clarify some important points regarding our service. When making a booking with us, all customers agree to the terms and conditions, which include our cancellation and refund policy. As a service provider, we dispatch our drivers based on the confirmed requests of our customers, and once a transfer is booked, our drivers are committed to the reservation. In the event of a last-minute change or cancellation, we do our best to accommodate our customers' needs; however, there may be associated costs, as outlined in the terms agreed upon at the time of booking. We understand your frustration and regret that we could not meet your expectations on this occasion. We strive to provide a reliable and customer-focused service, and we are always here to discuss any concerns you may have. If there is anything further we can do to assist you, please do not hesitate to reach out directly.

Posted 7 months ago

“we have been using this company since 2013 but this year they have completely messed up the booking and are refusing to sort it out or refund. very rude customer service, do not book with theses”

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Posted 9 months ago

Dear Peter, We sincerely apologize for the inconvenience you experienced. Upon checking our internal records, it appears that your transfer was booked with a pick-up from Stansted Airport for the 28th of June. As per the conversation with our controller, the driver was released, and the reservation was cancelled as a customer no-show. This reservation was booked by yourself directly on our website. Additionally, we confirmed this booking via email on the same day. Since the error regarding the pick-up date was not from our side and the driver was dispatched accordingly, as per our terms and conditions, the reservation ID 3266663 is non-refundable. We understand that this situation is frustrating and we regret any distress caused. If there are any further details or if there is anything we can do to assist you, please feel free to contact us directly.

Posted 8 months ago

“Driver waited 30 minutes exactly for me in airport. I called his phone after walking around for 5 minutes looking for him. Called his phone 35 minutes after the pick up time. He had already cancelled the trip. He must have still been in the airport!! They refused to refund me. So they took my money for no service. Had to take a train”

Helpful Report

Posted 1 year ago

Dear Grace, Thank you for taking the time to share your feedback regarding your recent experience with our service. We sincerely apologize for any inconvenience you may have faced. Upon reviewing your case, it appears there was a misunderstanding regarding the booking process. As outlined in our Terms and Conditions, it is essential for customers to provide accurate flight information to ensure a smooth pickup process. Unfortunately, in your case, the necessary flight details were not provided at the time of booking, making it challenging for us to track your arrival. We understand that unexpected situations can arise, and we strive to accommodate our customers to the best of our ability. To address your concerns, we followed the established procedure by attempting to reach you through the contact information provided. However, we were unable to establish contact within the free waiting time. As a result, the driver was released from the airport, adhering to our standard airport pick up procedure. We take customer satisfaction seriously, and we regret any frustration this situation may have caused you. To prevent such incidents in the future, we recommend ensuring all necessary information is provided during the booking process. This will enable us to serve you more efficiently and provide the high-quality service our customers expect and deserve.

Posted 1 year ago

“The car wasn't the standard for 247, unclean inside. I actually asked the driver when I saw the car if he was from 247. Also, I got suspicious when I got a call from someone at 10am saying they would come early because there was traffic and said to me " I am calling from the taxi Company not 247" 2. The driver was eating, looking down to pick his fruit, therefore not fully concentrating on his driving. Just before we got to terminal five, he opened the storage next to him to get out his vitamin D3 to take. This is totally unprofessional and at no point did he have the decency to say excuse me etc. 3. When I got to the airport, I got a trolley, he took my luggage from the booth and dropped it by the trolley. The whole trip was unacceptable. I thought I needed to give you feedback. If 247 couldn't have done the job, they were other Companies I could have approached.”

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Posted 1 year ago

We appreciate your feedback regarding the reservation made for July 3rd. We would like to extend our sincere apologies for the inconvenience caused. It was never our intention for such a situation to occur. The controller on duty was informed by the initial driver, on very short notice, that they would be unable to reach your address on time. In order to ensure a driver would be available to pick you up, we outsourced the booking to another minicab company. We were unaware of the circumstances until we received your feedback, which we promptly forwarded to them. We deeply regret the stress and inconveniences you experienced during this trip, as our sole aim was to assist you with the transfer. We constantly strive to provide excellent service, and we sincerely hope that you will notice an improved level of service on your next journey with us, should you give us another opportunity. Please don't hesitate to reach out to our operators via live chat support, phone, or email for any future inquiries or details you may require. We value your trust in our company, even though the service provided did not meet our usual standards.

Posted 1 year ago

“We had 19 passengers with two cabin bags each. They sent us a 19 seater bus with no boot and an overhead shelf so narrow that even a small rucksack would not fit. Despite the driver contacted the office and explaining this they still blamed our group. We had to leave for passengers behind to get a taxi visiting us an extra £75 which 247 airport taxis would not repay. They say we had checked luggage. We did not. We had cabin bags as per EasyJet guidelines which is the exact size specified by 247. Absolute assholes. Do not book this company. They are gaslighters and completely inept. Avoid, avoid, avoid.”

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Posted 1 year ago

Dear Paula, thank you for expressing your feedback. We apologize for your poor experience and understand it may be frustrating not meeting the level of your expectation. We assure you that this was handled in a serious manner and we have to respect certain organizational policies and regulations. All internal checks were done before answering your complaint. Our customer team supervisor explained to you the actions that led to this decision. When quoting and confirming a booking, we always confirm the number of passengers and pieces of luggage in order to ensure that the correct type of vehicle is sent. We also confirm the capacity of the quoted vehicle type, beforehand. Since the group had more luggage than originally confirmed and this information was not forwarded to us, unfortunately, the total luggage amount of the group did not fit the vehicle. We do apologize for this whole situation, it was not our intent for it to happen. Please receive once again our apologies. Hoping for the best!

Posted 1 year ago

“Worst company. I would recommend not to use. Poor customer service. Rude staff always late”

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Posted 2 years ago

“Booking was easy and both drivers were courteous and helpful. Bookings were for drop off to Heathrow and collection a fortnight later from Gatwick for 7 people, 7 pieces of luggage and 7 pieces of hand luggage. Outbound driver was only told he was collecting 7 people and nothing about luggage; called base who flippantly advised that the vehicle sent was adequate - it was patently obvious it was not big enough for our needs. Luckily a friend had come to see us off and took the remainder of the luggage and 2 passengers to the airport without which we would have been screwed. After filing a complaint on the way to the airport part of the snarky, lame excuse was: “Luggage must not exceed the following dimensions: Hand Luggage: 22 x 18 x 10in or 56 x 45 x 25cm (max weight: 10Kg); Medium luggage: 35.5 x 29.5 x 16in or 90 x 75 x 43cm (max weight: 25Kg). Therefore, if your luggage was bigger than this, the possibility of not fitting all of it inside the car was high” Trust me, all our luggage was within size and weight - there’s just no way in a blue month of Sundays that the 7 seater booked for 7 passengers and all the baggage was going to work - surely the service provider should have known this in advance in order to advise users to book a bigger vehicle? The only offer of compensation was to book us an 8 seater for the return at no extra charge - punchline: it still wasn’t big enough and 2 passengers had to travel home in a cab at the cost of £71! If you’re a big group travelling with luggage I wouldn’t advise using 247 - poor, flippant, lazy call handling and no knowledge of the capacity of their vehicles! USE AT YOUR PERIL!!”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I assure you that we consider customers' reviews very valuable and we try our best to meet our customers' expectations on each occasion. Having also looked into your query, I can see that you booked 8 seater cabs for both trips. However, the amount of bags had hardly fitted in the car and the drivers did their best to complete his job. We have sent you further a link which directs you to the description of the amount of luggage which can fit into each type of car : https://247airporttransfer.co.uk/cars/8-seater/. We regret to find out that this was not clear to you from the very first beginning and wrote this feedback without contacting the customer service team members. We hope that everything is clear but for any inquiries, please feel free to contact us.

Posted 2 years ago

“Didn’t show up! Do not book through this company!”

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Posted 2 years ago

“We had booked them for Heathrow Airport pickup for July 21. Unfortunately our flight was cancelled on July 20 and I emailed company asking for trip to be moved to Friday July 22. They refused unless we paid another $270 for 4 people. They refused to refund any of our fee paid for July 21 even though we notified them timely. Horrible to work with folks trying to navigate out of country travel from Heathrow to Dover Port. Do yourselves a favor and use another transport. I can provide excellent references for two we used while in country. We received excellent service from he other companies.”

Helpful Report

Posted 2 years ago

Dear Judy, thank you for your feedback. I sincerely apologize for your poor experience and understand it may be frustrating not meeting the level of your expectation. Having looked into your booking history logs, I can see that indeed, this was cancelled after the pick up time of the reservation, thus the cancellation policy was applied for the driver's no show situation. Unfortunately, we cannot offer a refund if a reservation is cancelled within a certain time frame or in the event of a no-show. However a partial refund of half of the amount was approved in this case after being reviewed by our customer team supervisor. And any cancellation policies and charges do stand; this is to ensure all our customers are being charged the same. Hoping for the best and please feel free to contact our team members for any further assistance.

Posted 2 years ago

“The driver was late and did not initially answer his phone when I called to inquire where he was. After calling the office twice and finally getting a live voice there they said they would tried to reach him. Did not hear from the driver until I attempted a third call to him.”

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Posted 2 years ago

Dear Garrick, Thank you very much for addressing the driver's lateness on your last journey. The driver was supposed to be on time, with no delays, but I can see that he got stuck in the traffic encountered at the airport entrance. There are no words which can express our apologies as we know that punctuality is extremely important for minicab drivers. We sincerely apologize for all the stress and inconvenience caused during the time you have used our service, I assure you that our driver's supervisor was announced about your feedback which has been taken on board. Please feel free to always contact our operators via live-chat support or phone, or email for any details that you may need. We thank you for the trust shown to our company even though the level of service offered was not up to our standards.

Posted 2 years ago

“We paid extra for an “Executive Car” which their website describes as “a BMW 5 series or S Class Mercedes” and a ten year old Toyota Voxy people carrier turned up. The driver was a very pleasant driver ( once he accepted my driving tips!!!) but the car was in no way “an executive car”. I immediately complained to 24/7 and they provided a weasel word reply which said that according to the TFL website, a 7 seater people carrier counted as an “executive car”. We all know what an Executive car is and this was clearly not. Very very poor customer service. WILL NEVER USE AGAIN AND WOIKD ADVISE EXTREME CAUTION WHEN PAYING FOR SO CALLED UPGRADES.”

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Posted 2 years ago

Thank you for all the time dedicated to expressing your sincere opinion about the situation in question. We are very sorry to hear you had such a frustrating experience, we investigated this situation thoroughly and I assure you your feedback has been taken on board. However, as explained by my colleagues via emails, the journey was completed by our driver as per requested. The vehicle type is never guaranteed, you can request one, but if that particular model is not available on the day, we provide a similar licensed vehicle, the whole point of this is to provide the best possible service according to the driver's availability. The driver we sent is a respected company driver, has worked with us for years and we trust him to deliver a quality service. We thank you for giving us the chance to have you as our customer and we wish you all the best!

Posted 2 years ago

“I was charged £5.00 more than quoted on the way to the airport on the return journey they cancelled my wheelchair accessible taxi as the controller informed them that they had no taxi available, cancelled by email whilst away in Lanzarote left me high and dry to make my own way home from Gatwick gave me 2 days to make alternative arrangements no way to treat your customers, this was booked 3 months in advance, appallingly way to run a company.”

Helpful Report

Posted 2 years ago

Dear Michael, we appreciate the time you've taken to write to us about the points in our service that you were not satisfied with. We hope that you will take the patience to read what we have to say in our defence. We completely understand that the first situation faced was a difficult one, but we only have one wheelchair vehicle in our fleet. If for unknown reasons, it is not available, then we do our best to provide the journey in a timely manner, which usually means outsourcing the job through one of our partner companies. Our intention is not to leave the customer stranded but to send a driver and do the pick up on time, as per his request. However we could not find any company available, therefore we have sent you the notification several days prior to your reservations. Again, apologies for the stress and inconvenience caused by this matter, unfortunately, there is no control of minicab offices on such unexpected issues and we can simply inform the customers about the expected time in such circumstances. We much appreciate your time and we thank you for giving us the chance to serve you!

Posted 2 years ago

“We prebooked a cab from 247 transfer from Gatwick and had to wait 40 minutes for the driver to arrive as he was given the job only after we called their office to ask where our cab was when we saw it wasn’t showing up. When speaking to customer service they did not apologise for the wait at all and said that I could only get a refund by sending them an email and then the supervisor would “get back to me in a few days”. When asked about a more specific timeline they weren’t able to be more precise. Appalling service particularly for the price we paid. I will try to get in touch to get at least a partial refund but I am not holding my breadth. Will not use again.”

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Posted 3 years ago

Dear Valeria, with most regret we received your feedback, especially knowing that we have no details of your booking. Let me first assure you that we try to manage our business and operate as best as possible in order to satisfy all the requests from our clients and to maintain the high quality of our service. So for any clarification, please do not hesitate to contact our customer team members. Hoping for the best!

Posted 2 years ago

“Do not use this service. On our way to Warner Bros the drivers car smelled like smoke. The driver yelled and got into an argument with another driver, the driver drove over 90 mps, swerving all over. After our visit, the new driver showed up almost one hour late.”

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Posted 3 years ago

Good morning, thank you very much for taking the time to express your sincere opinion about our services. Unfortunately having no name, no contact details, we can't locate exactly your booking. However please accept our deepest apologies for the stress and inconvenience we may have caused along this journey, we assure you of our best intention of trying to offer you a pleasant journey. We completely understand that this situation may not have been as per your expectations, but we all sometimes take things differently or sometimes interpret them differently. We try our level best to provide the best service to anyone and everyone but sometimes we fail as any other business and it's because we deal with humans. We are also grateful for using our services, and we hope that you will continue to do so in the future. Please feel free to contact our operators via live-chat support or phone, email for any details that you may need in the future. We thank you for giving us the opportunity of serving you as our customer and we do hope we will have the chance in the future as well.

Posted 2 years ago

“Totally cheated by this company. Booked a taxi to the Heathrow airport with them. Paid the price that was quoted online via credit card: £68 (not a deal) A few hours later they emailed me saying the price was wrong and they needed to charge more. This is a warning flag. I don’t like it when a price suddenly increases after payment has been made. I asked them to cancel and refund me immediately. This was a business trip so I didn’t have time to waste on arguing with taxi companies. They then agreed to honour the original price. I no longer trusted them so asked them to cancel. They chose not to refund me and said it’s in their policies not to refund a customer who cancels. They therefore charged me £38 This is poor business practice. The customer service is even worse!!! The way they spoke to me on the phone displays what kind of business this is.”

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Posted 3 years ago

Dear Nick, thank you very much for taking the time to express your sincere opinion. We apologize if things were not clear from the very beginning. After our internal investigation, we can see that a representative of our team explained to you what went wrong with your booking. The additional address requested by you was not included in the booking initial price, thus this would have to be charged additionally, as this would mean additional charges ( mileage and time ) to the driver. Since you refused to pay, the booking was cancelled as per your request, which was updated as per the company cleared terms and conditions. As you have been using our services for several years, you know that we do offer a reliable service to our customers and we are committed to fair prices. We assure you our intention is to provide the best possible experience to our customers, as we have done for you since 2015. Hoping for the best!

Posted 3 years ago

“Do NOT hire this company. Do not be misled by the pretty pictures on this site. It was so bad, I wrote to the company on the way to the airport. The driver arrived LATE. He claimed there was a mix-up with the hotel address. To be fair, our hotel was on a busy street with limited places to pick passengers up. We informed them of this when we called to find out where our car was. Had the driver been on time, I would have refused this car. As it was late, I felt I had no other choice. The car was DIRTY. Inside and out. There was a fuel smell emanating from it to the point it was making me nauseous. We had been taking Uber rides for a week prior to this trip. Every car was clean and polished, showing a level of pride this car and driver will have to work very hard to reach. This is the response I received from this vendor: "Having looked into this booking history, this booking could not be completed by one of our fleet drivers, so a partner company that we work with, Airport Direct, was allocated. The controller on duty confirmed with them that their driver will be there on time and they will send the appropriate car, an estate one. We are extremely sorry for the poor car condition used on this occasion. Also, given the situation that happened and because we value our customers and wish not to lose them, we would like to offer you an extra 10% off your next booking with us, as an attempt to show you how our services really look like in normal circumstances." 10% off the NEXT booking? NEXT booking? Why would one ever CHOOSE to book with this company again? Frankly, your company should be embarrassed. At no time did I feel the the quality of service was what I paid for. You should still be embarrassed by the condition of the car that eventually arrived for us. Disgusting really. We are currently in Athens so cannot use the insignificant reduction on our next trip. And even if we were still in London, I would definitely NOT employ your company again. I also feel it is my responsibility to warn fellow travelers against hiring one of your cars.”

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Posted 3 years ago

“Its annoying when I am tray to read the add.”

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Posted 3 years ago

“DO NOT USE! Due to the COVID outbreak they would not refund me 100%. Horrible customer service during a horrible time. Remember this when looking and choose someone else.”

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Posted 4 years ago

“We will not use again”

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Posted 5 years ago

Dear Peter, we are very sorry to hear of this, however, we cannot understand the reason why you made this note since the transfer was completed in due time, with no delays. Having looked in the driver's GPS history logs, this was successfully completed. We respect our customers and their comments, as everyone is entitled to a complaint or have a negative opinion, however in these given circumstances, we cannot understand what went wrong. For any further comments, we would much appreciate it if you could contact our customer support team, they will happily assist you.

Posted 5 years ago

“Driver did not show to pick us up in Southampton. We frantically called and were told our driver canceled. We were told another driver would be there in 20 minutes. We waited 30 but needed to find another ride to the airport. Very disappointing!”

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Posted 5 years ago

We appreciate the time you've taken to write us the points in our service that you were not satisfied with. Again, please accept our sincere apologies for the disappointing service you have received. I have noticed on this trip that the driver was sent to Southampton accordingly. I can see that he arrived there but with the lateness of 25 minutes, unfortunately, there is no control of minicab offices on road accidents/delays due to weather, traffic or any other unexpected issues. The controller on duty try their best in helping with this kind of unpleasant situation and let me assure you our intent is only to deliver a solution as soon as possible. Unfortunately, this was cancelled in the end and a refund processed asap back to your account. Hoping for the best and looking forward to any questions you might have, I hope this timeline manages to clarify how things happened.

Posted 5 years ago

247 Airport Transfer is rated 4.7 based on 1,912 reviews