247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,901 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used the service for quite a while. It’s been reliable and responsive to unexpected changes related to flights/ trains. Had another good pick up from Heathrow recently!”

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Posted 2 years ago

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Posted 2 years ago

“Our driver was courteous, kind and safe! We had a middle of the night transfer between airports and were nervous about the time, but it was great and I highly recommend this company!!”

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Posted 2 years ago

“On time and helpful.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5-star review.

Posted 2 years ago

“Excellent (it was Addison Lee)”

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Posted 2 years ago

“Super polite, on time, and efficient.”

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Posted 2 years ago

“Driver came on time and took us to the airport with no problems”

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Posted 2 years ago

“Everything was Perfect Happy to use again Thanks”

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Posted 2 years ago

“Thabk you for the great service and commitment i will always choose you whenever I am in london”

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Posted 2 years ago

“We used 247 Transport service for our arrival and return trip. They were on time when they advised and kept in communication. The transfers were smooth.”

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Posted 2 years ago

“As always very professional and great service”

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Posted 2 years ago

Thank you so much Ali for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 2 years ago

“Booking was easy and both drivers were courteous and helpful. Bookings were for drop off to Heathrow and collection a fortnight later from Gatwick for 7 people, 7 pieces of luggage and 7 pieces of hand luggage. Outbound driver was only told he was collecting 7 people and nothing about luggage; called base who flippantly advised that the vehicle sent was adequate - it was patently obvious it was not big enough for our needs. Luckily a friend had come to see us off and took the remainder of the luggage and 2 passengers to the airport without which we would have been screwed. After filing a complaint on the way to the airport part of the snarky, lame excuse was: “Luggage must not exceed the following dimensions: Hand Luggage: 22 x 18 x 10in or 56 x 45 x 25cm (max weight: 10Kg); Medium luggage: 35.5 x 29.5 x 16in or 90 x 75 x 43cm (max weight: 25Kg). Therefore, if your luggage was bigger than this, the possibility of not fitting all of it inside the car was high” Trust me, all our luggage was within size and weight - there’s just no way in a blue month of Sundays that the 7 seater booked for 7 passengers and all the baggage was going to work - surely the service provider should have known this in advance in order to advise users to book a bigger vehicle? The only offer of compensation was to book us an 8 seater for the return at no extra charge - punchline: it still wasn’t big enough and 2 passengers had to travel home in a cab at the cost of £71! If you’re a big group travelling with luggage I wouldn’t advise using 247 - poor, flippant, lazy call handling and no knowledge of the capacity of their vehicles! USE AT YOUR PERIL!!”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I assure you that we consider customers' reviews very valuable and we try our best to meet our customers' expectations on each occasion. Having also looked into your query, I can see that you booked 8 seater cabs for both trips. However, the amount of bags had hardly fitted in the car and the drivers did their best to complete his job. We have sent you further a link which directs you to the description of the amount of luggage which can fit into each type of car : https://247airporttransfer.co.uk/cars/8-seater/. We regret to find out that this was not clear to you from the very first beginning and wrote this feedback without contacting the customer service team members. We hope that everything is clear but for any inquiries, please feel free to contact us.

Posted 2 years ago

“Brilliant service cant praise this company enough. From start to finish first class. Thank you.”

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Posted 2 years ago

“Didn’t show up! Do not book through this company!”

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Posted 2 years ago

“We had booked them for Heathrow Airport pickup for July 21. Unfortunately our flight was cancelled on July 20 and I emailed company asking for trip to be moved to Friday July 22. They refused unless we paid another $270 for 4 people. They refused to refund any of our fee paid for July 21 even though we notified them timely. Horrible to work with folks trying to navigate out of country travel from Heathrow to Dover Port. Do yourselves a favor and use another transport. I can provide excellent references for two we used while in country. We received excellent service from he other companies.”

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Posted 2 years ago

Dear Judy, thank you for your feedback. I sincerely apologize for your poor experience and understand it may be frustrating not meeting the level of your expectation. Having looked into your booking history logs, I can see that indeed, this was cancelled after the pick up time of the reservation, thus the cancellation policy was applied for the driver's no show situation. Unfortunately, we cannot offer a refund if a reservation is cancelled within a certain time frame or in the event of a no-show. However a partial refund of half of the amount was approved in this case after being reviewed by our customer team supervisor. And any cancellation policies and charges do stand; this is to ensure all our customers are being charged the same. Hoping for the best and please feel free to contact our team members for any further assistance.

Posted 2 years ago

“24/7 is Fantastic! We hired 24/7 to pick us up for a private tour from our ship in Southampton to our hotel in London, with visits to Stonehenge and Windsor Village. It was a perfect tour, absolutely on time, a very comfortable van, and a superior driver who was so accommodating and knowledgeable. We will always use 24/7 in the future -- just great!”

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Posted 2 years ago

“I used 247 Airport Transfer for staff travel in May which required us to transfer between Heathrow and Gatwick each way. They were timely and friendly and got us between both airports on time using the proper vehicles. Highly recommended. Will use them again !!!”

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Posted 2 years ago

“I was good glad I booked travel from London to Dover and then Dover to Heathrow. They were communicative, prompt in responses and reliable. It was stressful for me as we timing was critical to catch a cruise and then our flight back to the states. They are an agency you can count on to deliver services as promised.”

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Posted 2 years ago

Dear Robin, we are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you!

Posted 2 years ago

“The driver was late and did not initially answer his phone when I called to inquire where he was. After calling the office twice and finally getting a live voice there they said they would tried to reach him. Did not hear from the driver until I attempted a third call to him.”

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Posted 2 years ago

Dear Garrick, Thank you very much for addressing the driver's lateness on your last journey. The driver was supposed to be on time, with no delays, but I can see that he got stuck in the traffic encountered at the airport entrance. There are no words which can express our apologies as we know that punctuality is extremely important for minicab drivers. We sincerely apologize for all the stress and inconvenience caused during the time you have used our service, I assure you that our driver's supervisor was announced about your feedback which has been taken on board. Please feel free to always contact our operators via live-chat support or phone, or email for any details that you may need. We thank you for the trust shown to our company even though the level of service offered was not up to our standards.

Posted 2 years ago

“Great experience. Driver showed up ahead of time and was very helpful and friendly. Vehicle was spotless. Good value.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Posted 2 years ago

“We found 24/7 by chance on the internet, and we booked the trip from Southampton to London with very little information about the company. We are so glad we did! The experience was completely seamless, with great communication and a skilled driver. It was so positive we used the company again for our trip from London to Heathrow. We have only good things to say about 24/7, and recommend them without reservation. They're terrific!”

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Posted 2 years ago

Thank you so much for this 5-star review. We really appreciate you becoming a customer and helping to share the word about us. We’re here for you anytime!

Posted 2 years ago

247 Airport Transfer is rated 4.7 based on 1,901 reviews