247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,901 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent. Fot the back trip was an strike on the London metro and the transfer company solved this problem perfectly.”

Helpful Report

Posted 9 years ago

Dear Antonio, Thank you for the time took to write your review. We sincerely appreciate your kind words and we are looking forward to your future bookings. Have a great day! Bind regards, The 247 Airport Transfer Team

Posted 9 years ago

“We had a 5:30 AM pickup and the driver was outside our door BEFORE the time. Drive was good with no traffic and had plenty of time at the airport. Customer service was great. Always get a response in less than 30 minutes. Thanks again. Becky”

Helpful Report

Posted 9 years ago

Dear Rebecca, We would like to thank you for the kind words of appreciation. We are glad that you find our minicab services and we hope to always provide you with excellent and on time bookings. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 9 years ago

“My name is Pia Montserrat Corona Montemayor from Spain and I booked a round trip from Heatrow to Southampton port on the 1st and 15th of August. My booking reference numbers for these transfer were: Booking 1: Reference Number: 103298 On this transfer the pick up time was right but I paid an extra of 10 Pounds for selecting an specific driver ( Driver: DAVID ADRIAN) and he wasn’t there so I would like to have a refund for this 10 extra pounds Booking 2: Reference Number: 103301 This booking had to be changed due to the death of one of the passenger’s mother and I explained everything to the customer service online 3 days before the pick up and they changed the time in order to pick us at 12:00pm at the port. We had also paid the extra 10 Pounds service of choosing the driver ( Driver : DAVID ADRIAN) and he wasn’t there. The company knew about the extremely urgent and important about this specific transfer and I received a call from your office telling me that the driver would take 20 minutes more. Then after that time past, they call again to tell we had to wait another 40 minutes. When that time past they called again to say that the driver was already there and that it would be only 15 minutes more but that was again a lie. The driver took more than 1 hour and 45 minutes to arrive. The car wasn’t the one we asked for, the driver was very unpolite and he was all stressed because he hadn’t eaten all day, so he had to eat during the ride, and smoke during the ride because HE WAS STRESSED, when he should be worried about her passenger who had just lost her mother and also because of the delay she couldn’t take the 4:00 flight she wanted to arrive on time to her family’s ceremony. He drop us off at 3:00 pm not enough time to make the changes needed for her to take that plane. Also he told us he was told to take this ride at 11:00 am just an hour before he had to pick us up and that time is not enough to go from London to Southampton is at least 2 hours. I also got lots of lies during phone calls, about an accident causing delay in the road that we asked to the driver and the security on the port and they both denied the accident. And I could list more awful situations about this transfer but I first want to hear what can you have to say about this situation and how are you going to compensate us for that.”

Helpful Report

Posted 9 years ago

Dear Pia, Thank you for sending your feedback in regards with the journeys booked! We are sorry to hear that the things didn't go exactly the way we all expected. We sincerely do apologize for all the issues that you have faced and we are tremendously sorry for the extremely inconvenient situation that we have put you in. Following your concern, we have immediately checked what happened with our controller on duty and we have also forwarded this to the drivers supervisor so he can be aware of what happened as well. Please be assured that we will address all these matters in an appropriate manner with the concerned driver allocated for the return journey. Please be kind to allow us to explain further what happened. On July we have released a new booking system and all the bookings made online by customers were automatically transferred into the new one. The driver pre-selected online was not shown on none of the bookings, this is the reason why the controllers did not see these requests. We have checked this information with our tech team and on the old application, indeed David was selected, for which you have paid 5£ per each booking extra. We confirm that the amount of 10£ for both of the reservation will be refunded back to your account. In regards to the return journey we are still waiting for an explanation from our driver. He was coming from Heathrow and the controller did not have any other MPV driver available to switch him and he was forced to leave him to this job in the given circumstances. We do apologize for his attitude during the journey, we assure you that such behavior is not acceptable and his activity will be reviewed by our drivers supervisor. We completely understand your frustration and disappointment, there are no excuses to express our sincere apologies for this event. By way of apology, we would like to inform you that we will process the refund for 30% for the money paid in advance. If there is anything we can do to reduce the inconvenience caused or to assist you with further, please do not hesitate to contact us. We deeply apologize for this situation once again and we rely on your understanding! Your patience and assistance have been much appreciated. Best regards, The 247 Airport Transfer Team

Posted 9 years ago

“Driver was on time, as usual. Car was clean and driver drove carefully. I have used this company several times and have always been happy with the service.”

Helpful Report

Posted 9 years ago

Dear Terence, Thank you for your review provided. We hope to always provide your with excellent minicab services. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 9 years ago

“We were extremely satisfied Heathrow to London and return. Both on time pickups and totally as "advertised". Return to Heathrow in a Mercedes sedan . Very clean and comfortable vehicle. Other vehicle not as large but comfortable as well. Drivers courteous. We would definitely use again.”

Helpful Report

Posted 9 years ago

Dear Hart, Thank you for your kind words and for the review sent. We look forward to your future bookings. Have a lovely day! Best regards, The 247 Airport Transfer Team

Posted 9 years ago

“On Time, Nice Driver, Safe Trip”

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Posted 9 years ago

Dear Jonathan, Thank you for your feedback. We appreciate the time you took to write it and we want to let you know that we will continue to provide the most professional services for your future bookings. Have a lovely day! Best regards, The 247 Airport Transfer Team

Posted 9 years ago

“Good service”

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Posted 9 years ago

Dear Tracy, Thank you for your review. We appreciate your feedback and we hope to soon provide you with excellent minicab services. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 9 years ago

“I had to book very last minute, late at night for a very early morning pick-up so was a bit nervous it would work out. I didn't need to worry. Booking and paying online was super easy and the driver was waiting for me at the allocated time. The driver was great, really professional and friendly and the transport itself top notch. I'll definitely use again.”

Helpful Report

Posted 9 years ago

Dear Laura, Thank for your kind words of appreciation. We are glad that you have enjoyed our minicab service and we look forward to working with you in the near future. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 9 years ago

“All fine - good pick-up at airport before agreed time, swift journey with no problems.”

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Posted 9 years ago

Dear Jill, Thank you for your feedback. We are glad that you had a good services and we look forward to providing you with excellent minicab pick-ups. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 9 years ago

“I have used 247 airport transfer multiple times and each time I have found them to be on time, comfortable, helpful, and efficient. Also great value for money!”

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Posted 9 years ago

Dear Victoria, Thank you for your kind words of appreciation. We are glad that you find our services professional and affordable. We are always looking to provide the best services to you and we look forward to your future bookings. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 9 years ago

“I like and trust their services, but the reservation system needs improbvement.”

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Posted 9 years ago

Dear Tatsuo, Thank you for the review provided and for the time took to write it. We are currently trying to improve our system and we hope to soon provide you with excellent services. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 9 years ago

“Perfect service - thank you”

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Posted 9 years ago

Dear Waltraud, We like to thank you for your five star review and that you where satisfied with our service. We are looking forward to your future bookings. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 9 years ago

“Always prompt , professional and a pleasure Thank you”

Helpful Report

Posted 9 years ago

Dear Jenny, Thank you for the time took to write your review. We are glad that you find our services professional and reliable. We are looking forward to your future bookings. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 9 years ago

“Both to and from the airport, the drivers were on time and extremely friendly. The cars were clean and very spacious.”

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Posted 9 years ago

Dear Helen, We like to thank you for your kind words and for the five star review. We are looking forward to provide you with professional minicab services in the near future. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 9 years ago

“Had two round trip transports. All four drivers were very good, professional, well maintained cars, and safe. The only problems I had were with the booking. On the "My Booking" tab our original pickups appeared backwards from what they should have been. Company said they saw them the original way I booked. This is not acceptable or comforting. One of the round trips was for my son. His flight got delayed and the driver showed at the original time even though I called the company and used their preferred method of using the booking page. My son was left at the airport. To their credit the company had another driver there within 10 minutes. The flight for the rest of our family was changed and I sent an e-mail via the booking page and called yet the time was not changed for our pickup. Anticipating this, I called the morning of our flight to remind them but they had no record of the change.”

Helpful Report

Posted 9 years ago

Dear Gary, We appreciate your review and the time took to write it. We are deeply sorry for the inconvenience caused by our company and the distress you have to go trough with this situation. We have forwarded the information provided to the supervisor and we assure you that all the measures will be taken to prevent this from happening. Your patience in this matter is much appreciated. Once again apologies for the situation and please do not hesitate to contact us for any issue you might encounter. Your feedback is very important to us and we are looking forward to providing you with five star services. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 9 years ago

“very good”

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Posted 9 years ago

Dear Lechoniewicz, Thank you for the review. We are glad that you have enjoyed our services and we look forward to your future bookings. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 9 years ago

“Heathrow Airport is very hectic. We had no problem finding our driver upon our arrival. Our driver was a very nice man and he did a great job in handling the busy roads. Our trip back to Heathrow was a very early day. The driver was on time and we made it there in no time. My opinion is that these guys run a business in a very professional manner. I would recommend that you use 247 Airport Transfer. Bob from Amityville,NY”

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Posted 9 years ago

Dear Bob, Thank you for your kind words of appreciation. We are glad that you find our services professional and that your journeys where enjoyable. We are always looking forward to provide reliable minicabs to our customers and it is such a joy when our clients are satisfied. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 9 years ago

“Punctual, comfortable car and reasonably priced. I would use this service again on my next visit to London, for sure. It is more convenient and cheaper than other means of transport.”

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Posted 9 years ago

Dear Ray, Thank you for your kind words of appreciation. We are glad that you have enjoyed our services and we look forward to working with you again. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 9 years ago

“As usual hassle free service.”

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Posted 9 years ago

Dear Ernesta, Thank you for your five star review. We are looking forward to your future bookings. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 9 years ago

“Great service. Always in time. Good manners . Clean car. Always used by me!!!”

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Posted 9 years ago

Dear Cleopatra, Thank you for your review. We hope to always provide you with great minicab services. We are glad that you have enjoyed our professional services and we are looking forward to be of service to you. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 9 years ago

247 Airport Transfer is rated 4.7 based on 1,901 reviews