247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,901 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice Driver, we felt in safe hands. Great car and calm driving. Everything was fine.”

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Posted 2 years ago

“We paid extra for an “Executive Car” which their website describes as “a BMW 5 series or S Class Mercedes” and a ten year old Toyota Voxy people carrier turned up. The driver was a very pleasant driver ( once he accepted my driving tips!!!) but the car was in no way “an executive car”. I immediately complained to 24/7 and they provided a weasel word reply which said that according to the TFL website, a 7 seater people carrier counted as an “executive car”. We all know what an Executive car is and this was clearly not. Very very poor customer service. WILL NEVER USE AGAIN AND WOIKD ADVISE EXTREME CAUTION WHEN PAYING FOR SO CALLED UPGRADES.”

Helpful Report

Posted 2 years ago

Thank you for all the time dedicated to expressing your sincere opinion about the situation in question. We are very sorry to hear you had such a frustrating experience, we investigated this situation thoroughly and I assure you your feedback has been taken on board. However, as explained by my colleagues via emails, the journey was completed by our driver as per requested. The vehicle type is never guaranteed, you can request one, but if that particular model is not available on the day, we provide a similar licensed vehicle, the whole point of this is to provide the best possible service according to the driver's availability. The driver we sent is a respected company driver, has worked with us for years and we trust him to deliver a quality service. We thank you for giving us the chance to have you as our customer and we wish you all the best!

Posted 2 years ago

“Timely and reasonably priced”

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Posted 2 years ago

Thanks so much for sharing your experience with us. We hope to see you again soon.

Posted 2 years ago

“We needed to get to the cruise terminal in Southampton and back from Heathrow. The cruise was from 30/04 to 7/ 05. The choice was either a train with multiple stops and then a taxi to the terminal, a taxi, or hire a car and drop off in Southampton and then a taxi. We are so glad we found 24/7 taxi services, we were very impressed by their professionalism, state of the cars( very comfortable mercedes cars) and punctuality. We travel quite a lot overseas, so when we are back in London and need to use transport, we certainly will use 24/7 services without hesitation. Thanks you 24/7 Airport transfer Roy mulcahy”

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Posted 2 years ago

“I was charged £5.00 more than quoted on the way to the airport on the return journey they cancelled my wheelchair accessible taxi as the controller informed them that they had no taxi available, cancelled by email whilst away in Lanzarote left me high and dry to make my own way home from Gatwick gave me 2 days to make alternative arrangements no way to treat your customers, this was booked 3 months in advance, appallingly way to run a company.”

Helpful Report

Posted 2 years ago

Dear Michael, we appreciate the time you've taken to write to us about the points in our service that you were not satisfied with. We hope that you will take the patience to read what we have to say in our defence. We completely understand that the first situation faced was a difficult one, but we only have one wheelchair vehicle in our fleet. If for unknown reasons, it is not available, then we do our best to provide the journey in a timely manner, which usually means outsourcing the job through one of our partner companies. Our intention is not to leave the customer stranded but to send a driver and do the pick up on time, as per his request. However we could not find any company available, therefore we have sent you the notification several days prior to your reservations. Again, apologies for the stress and inconvenience caused by this matter, unfortunately, there is no control of minicab offices on such unexpected issues and we can simply inform the customers about the expected time in such circumstances. We much appreciate your time and we thank you for giving us the chance to serve you!

Posted 2 years ago

“Thank you for your hard work and drive me safe from the airport to home. And the driver was on time and really professional, helpful and friendly.”

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Posted 2 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Posted 2 years ago

“Excellent service and gives you the confidence you will be collected for your journey in a very comfortable vehicle. Staff are always helpful and courteous and the whole experience beats having to drive to the airport and park or find a hotel. I have used them many times and will continue to do so in the future. You should give them a call.”

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Posted 2 years ago

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Posted 2 years ago

“Next time we need transportation in or out of Heathrow or Southampton we will not consider any other company Thank you”

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Posted 2 years ago

Thanks so much for sharing your experience with us. We hope to see you again soon.

Posted 2 years ago

“Competent drivers. Good communication in order to change the pick up time.”

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Posted 2 years ago

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Posted 2 years ago

“We prebooked a cab from 247 transfer from Gatwick and had to wait 40 minutes for the driver to arrive as he was given the job only after we called their office to ask where our cab was when we saw it wasn’t showing up. When speaking to customer service they did not apologise for the wait at all and said that I could only get a refund by sending them an email and then the supervisor would “get back to me in a few days”. When asked about a more specific timeline they weren’t able to be more precise. Appalling service particularly for the price we paid. I will try to get in touch to get at least a partial refund but I am not holding my breadth. Will not use again.”

Helpful Report

Posted 2 years ago

Dear Valeria, with most regret we received your feedback, especially knowing that we have no details of your booking. Let me first assure you that we try to manage our business and operate as best as possible in order to satisfy all the requests from our clients and to maintain the high quality of our service. So for any clarification, please do not hesitate to contact our customer team members. Hoping for the best!

Posted 2 years ago

“Do not use this service. On our way to Warner Bros the drivers car smelled like smoke. The driver yelled and got into an argument with another driver, the driver drove over 90 mps, swerving all over. After our visit, the new driver showed up almost one hour late.”

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Posted 2 years ago

Good morning, thank you very much for taking the time to express your sincere opinion about our services. Unfortunately having no name, no contact details, we can't locate exactly your booking. However please accept our deepest apologies for the stress and inconvenience we may have caused along this journey, we assure you of our best intention of trying to offer you a pleasant journey. We completely understand that this situation may not have been as per your expectations, but we all sometimes take things differently or sometimes interpret them differently. We try our level best to provide the best service to anyone and everyone but sometimes we fail as any other business and it's because we deal with humans. We are also grateful for using our services, and we hope that you will continue to do so in the future. Please feel free to contact our operators via live-chat support or phone, email for any details that you may need in the future. We thank you for giving us the opportunity of serving you as our customer and we do hope we will have the chance in the future as well.

Posted 2 years ago

“Excellent service as always. Friendly drivers clean cars and on time every time”

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Posted 2 years ago

“Efficient and drivers are friendly!”

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Posted 2 years ago

“Totally cheated by this company. Booked a taxi to the Heathrow airport with them. Paid the price that was quoted online via credit card: £68 (not a deal) A few hours later they emailed me saying the price was wrong and they needed to charge more. This is a warning flag. I don’t like it when a price suddenly increases after payment has been made. I asked them to cancel and refund me immediately. This was a business trip so I didn’t have time to waste on arguing with taxi companies. They then agreed to honour the original price. I no longer trusted them so asked them to cancel. They chose not to refund me and said it’s in their policies not to refund a customer who cancels. They therefore charged me £38 This is poor business practice. The customer service is even worse!!! The way they spoke to me on the phone displays what kind of business this is.”

Helpful Report

Posted 2 years ago

Dear Nick, thank you very much for taking the time to express your sincere opinion. We apologize if things were not clear from the very beginning. After our internal investigation, we can see that a representative of our team explained to you what went wrong with your booking. The additional address requested by you was not included in the booking initial price, thus this would have to be charged additionally, as this would mean additional charges ( mileage and time ) to the driver. Since you refused to pay, the booking was cancelled as per your request, which was updated as per the company cleared terms and conditions. As you have been using our services for several years, you know that we do offer a reliable service to our customers and we are committed to fair prices. We assure you our intention is to provide the best possible experience to our customers, as we have done for you since 2015. Hoping for the best!

Posted 2 years ago

“I have used 247 Airport Transfer many times since 2015 for pick up from Heathrow and always had good experience with them. Usually, they would wait at the Travelex (pre-determined meeting point) at Heathrow Terminal 2 holding up a card with my name on it. This time, the driver was late, and basically told me it was my fault for not answering the phone and that he had been waiting around for 30 min which was a load of BS. I had been waiting by the Travelex for 30 mins. If he had been waiting as he said, I would have seen him. I remember getting picked up by the owner a few years ago and he was extremely courteous. Hope they can improve after reading my review.”

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Posted 2 years ago

“Excellent Service provider”

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Posted 2 years ago

“Do NOT hire this company. Do not be misled by the pretty pictures on this site. It was so bad, I wrote to the company on the way to the airport. The driver arrived LATE. He claimed there was a mix-up with the hotel address. To be fair, our hotel was on a busy street with limited places to pick passengers up. We informed them of this when we called to find out where our car was. Had the driver been on time, I would have refused this car. As it was late, I felt I had no other choice. The car was DIRTY. Inside and out. There was a fuel smell emanating from it to the point it was making me nauseous. We had been taking Uber rides for a week prior to this trip. Every car was clean and polished, showing a level of pride this car and driver will have to work very hard to reach. This is the response I received from this vendor: "Having looked into this booking history, this booking could not be completed by one of our fleet drivers, so a partner company that we work with, Airport Direct, was allocated. The controller on duty confirmed with them that their driver will be there on time and they will send the appropriate car, an estate one. We are extremely sorry for the poor car condition used on this occasion. Also, given the situation that happened and because we value our customers and wish not to lose them, we would like to offer you an extra 10% off your next booking with us, as an attempt to show you how our services really look like in normal circumstances." 10% off the NEXT booking? NEXT booking? Why would one ever CHOOSE to book with this company again? Frankly, your company should be embarrassed. At no time did I feel the the quality of service was what I paid for. You should still be embarrassed by the condition of the car that eventually arrived for us. Disgusting really. We are currently in Athens so cannot use the insignificant reduction on our next trip. And even if we were still in London, I would definitely NOT employ your company again. I also feel it is my responsibility to warn fellow travelers against hiring one of your cars.”

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Posted 3 years ago

“Punctual drivers. Nice cars. The feature that I like the most is the ability to enter a via stop.”

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Posted 3 years ago

“Excellent reliable service…arrived on time and car was very clean. Driver helpful and polite. Would definitely use this service again.”

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Posted 3 years ago

“Exceptionally nice and helpful driver. Even managed to find a helping Hand at My accommodation. Would always Book again!!!!”

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Posted 3 years ago

247 Airport Transfer is rated 4.7 based on 1,901 reviews