247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,907 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,907 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service good communication”

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Posted 2 years ago

“Excellent service The driver was right on time, courteous, and with a very comfortable car. I highly recommend this service.”

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Posted 2 years ago

“Having just used 247 airport transfer from Heathrow to Southampton port, and back. I would definitely recommend them. All communication was excellent. Especially as our flight was cancelled last minute and we had to change the pick up point. It was no hassle and we received confirmation fast. The cars and drivers themselves where very professional and provided a first class service. We were a family of 2 adults and 2 children, one of whom was a toddler and a car seat was provided. Another plus for the company. The track the driver email, which included all the details was also a great addition. All in all a fantastic service through out and would highly recommend to anyone. Would absolutely use this company again.”

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Posted 2 years ago

“Easy to arrange. Excellent communication after making the reservation. Driver was right on time and met us at the pick up point at Heathrow. Beautiful car. A great way to transfer from Heathrow to Gatwick. Highly re”

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Posted 2 years ago

“Our driver was waiting for us despite our late arrival time. He was very courteous and helpful and a very safe driver. For our departure trip our hotel was surrounded by a huge parade with police traffic control preventing him from reaching our hotel. He found a way to get very close and we were able to get to him in just a few minutes. He exceeded our expectations in every way.”

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Posted 2 years ago

“Vehicles were great. We had 3 people and lots of luggage and the large Mercedes was perfect. The drivers though were the highlight. Both our drivers were prompt, helpful and friendly. Great experience !”

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Posted 2 years ago

“Nice Driver, we felt in safe hands. Great car and calm driving. Everything was fine.”

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Posted 2 years ago

“We paid extra for an “Executive Car” which their website describes as “a BMW 5 series or S Class Mercedes” and a ten year old Toyota Voxy people carrier turned up. The driver was a very pleasant driver ( once he accepted my driving tips!!!) but the car was in no way “an executive car”. I immediately complained to 24/7 and they provided a weasel word reply which said that according to the TFL website, a 7 seater people carrier counted as an “executive car”. We all know what an Executive car is and this was clearly not. Very very poor customer service. WILL NEVER USE AGAIN AND WOIKD ADVISE EXTREME CAUTION WHEN PAYING FOR SO CALLED UPGRADES.”

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Posted 2 years ago

Thank you for all the time dedicated to expressing your sincere opinion about the situation in question. We are very sorry to hear you had such a frustrating experience, we investigated this situation thoroughly and I assure you your feedback has been taken on board. However, as explained by my colleagues via emails, the journey was completed by our driver as per requested. The vehicle type is never guaranteed, you can request one, but if that particular model is not available on the day, we provide a similar licensed vehicle, the whole point of this is to provide the best possible service according to the driver's availability. The driver we sent is a respected company driver, has worked with us for years and we trust him to deliver a quality service. We thank you for giving us the chance to have you as our customer and we wish you all the best!

Posted 2 years ago

“Timely and reasonably priced”

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Posted 2 years ago

Thanks so much for sharing your experience with us. We hope to see you again soon.

Posted 2 years ago

“We needed to get to the cruise terminal in Southampton and back from Heathrow. The cruise was from 30/04 to 7/ 05. The choice was either a train with multiple stops and then a taxi to the terminal, a taxi, or hire a car and drop off in Southampton and then a taxi. We are so glad we found 24/7 taxi services, we were very impressed by their professionalism, state of the cars( very comfortable mercedes cars) and punctuality. We travel quite a lot overseas, so when we are back in London and need to use transport, we certainly will use 24/7 services without hesitation. Thanks you 24/7 Airport transfer Roy mulcahy”

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Posted 2 years ago

“I was charged £5.00 more than quoted on the way to the airport on the return journey they cancelled my wheelchair accessible taxi as the controller informed them that they had no taxi available, cancelled by email whilst away in Lanzarote left me high and dry to make my own way home from Gatwick gave me 2 days to make alternative arrangements no way to treat your customers, this was booked 3 months in advance, appallingly way to run a company.”

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Posted 2 years ago

Dear Michael, we appreciate the time you've taken to write to us about the points in our service that you were not satisfied with. We hope that you will take the patience to read what we have to say in our defence. We completely understand that the first situation faced was a difficult one, but we only have one wheelchair vehicle in our fleet. If for unknown reasons, it is not available, then we do our best to provide the journey in a timely manner, which usually means outsourcing the job through one of our partner companies. Our intention is not to leave the customer stranded but to send a driver and do the pick up on time, as per his request. However we could not find any company available, therefore we have sent you the notification several days prior to your reservations. Again, apologies for the stress and inconvenience caused by this matter, unfortunately, there is no control of minicab offices on such unexpected issues and we can simply inform the customers about the expected time in such circumstances. We much appreciate your time and we thank you for giving us the chance to serve you!

Posted 2 years ago

“Thank you for your hard work and drive me safe from the airport to home. And the driver was on time and really professional, helpful and friendly.”

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Posted 2 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Posted 2 years ago

“Excellent service and gives you the confidence you will be collected for your journey in a very comfortable vehicle. Staff are always helpful and courteous and the whole experience beats having to drive to the airport and park or find a hotel. I have used them many times and will continue to do so in the future. You should give them a call.”

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Posted 2 years ago

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Posted 2 years ago

“Next time we need transportation in or out of Heathrow or Southampton we will not consider any other company Thank you”

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Posted 2 years ago

Thanks so much for sharing your experience with us. We hope to see you again soon.

Posted 2 years ago

“Competent drivers. Good communication in order to change the pick up time.”

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Posted 2 years ago

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Posted 2 years ago

“We prebooked a cab from 247 transfer from Gatwick and had to wait 40 minutes for the driver to arrive as he was given the job only after we called their office to ask where our cab was when we saw it wasn’t showing up. When speaking to customer service they did not apologise for the wait at all and said that I could only get a refund by sending them an email and then the supervisor would “get back to me in a few days”. When asked about a more specific timeline they weren’t able to be more precise. Appalling service particularly for the price we paid. I will try to get in touch to get at least a partial refund but I am not holding my breadth. Will not use again.”

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Posted 2 years ago

Dear Valeria, with most regret we received your feedback, especially knowing that we have no details of your booking. Let me first assure you that we try to manage our business and operate as best as possible in order to satisfy all the requests from our clients and to maintain the high quality of our service. So for any clarification, please do not hesitate to contact our customer team members. Hoping for the best!

Posted 2 years ago

“Do not use this service. On our way to Warner Bros the drivers car smelled like smoke. The driver yelled and got into an argument with another driver, the driver drove over 90 mps, swerving all over. After our visit, the new driver showed up almost one hour late.”

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Posted 2 years ago

Good morning, thank you very much for taking the time to express your sincere opinion about our services. Unfortunately having no name, no contact details, we can't locate exactly your booking. However please accept our deepest apologies for the stress and inconvenience we may have caused along this journey, we assure you of our best intention of trying to offer you a pleasant journey. We completely understand that this situation may not have been as per your expectations, but we all sometimes take things differently or sometimes interpret them differently. We try our level best to provide the best service to anyone and everyone but sometimes we fail as any other business and it's because we deal with humans. We are also grateful for using our services, and we hope that you will continue to do so in the future. Please feel free to contact our operators via live-chat support or phone, email for any details that you may need in the future. We thank you for giving us the opportunity of serving you as our customer and we do hope we will have the chance in the future as well.

Posted 2 years ago

“Excellent service as always. Friendly drivers clean cars and on time every time”

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Posted 2 years ago

“Efficient and drivers are friendly!”

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Posted 2 years ago

“Totally cheated by this company. Booked a taxi to the Heathrow airport with them. Paid the price that was quoted online via credit card: £68 (not a deal) A few hours later they emailed me saying the price was wrong and they needed to charge more. This is a warning flag. I don’t like it when a price suddenly increases after payment has been made. I asked them to cancel and refund me immediately. This was a business trip so I didn’t have time to waste on arguing with taxi companies. They then agreed to honour the original price. I no longer trusted them so asked them to cancel. They chose not to refund me and said it’s in their policies not to refund a customer who cancels. They therefore charged me £38 This is poor business practice. The customer service is even worse!!! The way they spoke to me on the phone displays what kind of business this is.”

Helpful Report

Posted 2 years ago

Dear Nick, thank you very much for taking the time to express your sincere opinion. We apologize if things were not clear from the very beginning. After our internal investigation, we can see that a representative of our team explained to you what went wrong with your booking. The additional address requested by you was not included in the booking initial price, thus this would have to be charged additionally, as this would mean additional charges ( mileage and time ) to the driver. Since you refused to pay, the booking was cancelled as per your request, which was updated as per the company cleared terms and conditions. As you have been using our services for several years, you know that we do offer a reliable service to our customers and we are committed to fair prices. We assure you our intention is to provide the best possible experience to our customers, as we have done for you since 2015. Hoping for the best!

Posted 2 years ago

247 Airport Transfer is rated 4.7 based on 1,907 reviews