247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,901 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always on time. Always very well presented with courteous and polite drivers. Cars always spotless and of good quality.”

Helpful Report

Posted 7 years ago

Dear Lynn, Thank you for your constructive and honest review. We have been working extremely hard to earn reviews such as yours, and we really do appreciate the feedback. We do hope to always provide you with excellent services from now on as well. Have a lovely day!

Posted 7 years ago

“I ordered a transfer from London to Southampton on August 19. The van came on time, and we Southampton in 2 hours. The price is very good too.”

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Posted 7 years ago

Dear Traveler, Thank you for taking time to review our minicab company, your comments are very much appreciated. We are always trying to provide the best fares for our customers and the best service. We are looking forward to working with you in the near future. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 7 years ago

“On my way to Heathrow the driver taxted me 30 minutes before the time he was supposed to me me to say that he will be 30 minutes late. I had to cancel and take a cab to the airport instead. On my way home from Heathrow, my plane was delayed by 20 hours which I have indicated in the comments of my order. The driver did not show up at Heathrow. When I called, the operator told me that the driver will arrive 2 hours later (nobody read my comments in my order and the driver was instructed to meet me for the wrong flight). Very poor experience both from the driver and the operator! Will not use this service again.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I sincerely apologize for your poor experience and understand it may be frustrating not meeting the level of your expectation. I can assure you that we take this feedback seriously and further action against those who made mistakes will be also taken. As you have been using our services for several years, you know that such situations are extremely rare and after receiving the explanation sent by email by our supervisor, you will see that this was a one off unexpected issue which arose due to a combination of factors that were outside your control. We hope that you will give us the chance to offer you the kind of service that you were accustomed to and you will continue to use our services in future to come. Please check your registered email box and thank you so much for your cooperation!

Posted 7 years ago

“Booked a cab just day before. Prompt booking with e-mail confirmation.”

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Posted 7 years ago

Dear Khen, We appreciate your positive feedback about our company. We do take pride in offering to our customers the best services in the best way we can. If you’re traveling to our area again, don’t hesitate to call us.

Posted 7 years ago

“On time/clean car, no problems”

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Posted 7 years ago

Thank you for your positive comments. I am so glad to hear that you enjoyed your ride with us! We are always trying to provide excellent services to our customers and looking forward to working with you in the near future. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 7 years ago

“Cosma was a great guy and made our journey very pleasurable. We would definitely use this company again as they were very efficient and very professional.”

Helpful Report

Posted 7 years ago

Dear Andy, We would like to thank you for your kind words of appreciation. We will pass on the details to the driver and we are sure that he will be happy to receive such a wonderful feedback. We hope that your stay in London was wonderful. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 7 years ago

“surprisingly helpful customer service after experiencing a few issues. The resposne was very customer-focused, especially when compared to peers, and i will be using them again”

Helpful Report

Posted 7 years ago

Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with. Please check your registered email box, our customer service supervisor has sent you the explanation for the situation encountered on your trips. Having looked into your queries, the allocated driver to your first trip said that he did not ask additional fees for the pram used. On your second booking, we did not have any other choice, but to send you another driver from a different company as a matter of emergency. We do apologize again for any inconvenience we may cost, but in that situation, this was the best that we can do. You have used us in the past and you did not have any issues with any of our drivers or with the service. We hope that we will have the chance once again to have as our customer in future to come. If there is anything else we can help you with, please do not hesitate to contact us.

Posted 7 years ago

“The driver was very nice and we had a pleasant jorney. What I am disappointed is that on this trip back home from Gatwick I paid £33 more than on my way to Gatwick airport. Apparently that is due to new regulation in the company. That is if we are traveling with a small child and need a car seat, then no matter how many people we are we will still need a 7 seats car to accomodate the car seat for the child...obviously this was my last trip with them unfortunately after many years I have been using the company. £33 for a family is a lot of money...”

Helpful Report

Posted 7 years ago

“Where do I start such a terrible experince and service. I booked with this company for early morning pick up after number of phone calls found the car no one found us but by this time was an hour late! When we found the car which was in a car park which number I had no idea again found out with calls to the driver the driver was not in it. We then had to stop at service station to get petrol and the driver could not find petrol station in there so I told him to ask. Took a wrong turning again which I pointed out. Got to my house at 4 am we should have been home probably 1 1/2 hours before that, was not impressed to say the least. We came in the house for my phone to ring and then the driver came to my door to dispute the price I paid. We live in a very quite road and I do not expect to have a debate that time in the mornng but also with his car still running. I said I have an email confirmation of price and I only had another £5 on me which I gave him. I contactd the company later that morning to be told they passed my job onto another firm. Well that is not my problem I booked with them. I only found this out because I phoned them again. Customer services is a joke they offered me the £6 difference I feel for all the trouble the journey was worth nothing! I have sent a number of emails to them they really dont read them they must have a standard answer. On the website it states driver will meet you at arrivals and free wifi in the car, we had nither and if that is the standard of their cars what can I say. What should have been a stress free transfer home was terrible I could not rest as I just did not trust the service we were getting. Surly as a company they should vet the companies they pass work to and have better customer service. I was also offered £10 off my next booking but as you can imagine I would never use his service again!”

Helpful Report

Posted 7 years ago

Dear Kim, Thank you for sending your feedback in regards with the journey booked for 24th of July! We are sorry to hear that the things didn't go exactly the way you expected. Having looked into your query, I can see that a full response was given, the booking needed to be covered by a local company due to an emergency and the price difference paid on top of our agreed price would have been refunded back to you. We deeply apologise once again for all the trouble caused and all the stress suffered. As our representative said, it is only our best intention to assure a smooth and pleasant journey from the moment they book a car till they are being dropped off to all our customers. In spite of our best efforts, there are situations when indeed, our expectations are not met. Situations like the one happened on Monday morning are something that we strive to prevent all the time and it is our aim to offer an excellent service at all the time. We do hope you will reconsider your decision and will be willing to give us a second chance.

Posted 7 years ago

“Our driver for our journey to the airport was awesome. Service was great and on time.”

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Posted 7 years ago

Dear Dan, Thank you for your review and for choosing our company. We’re happy that you enjoyed your ride and we’re looking forward to having you again as a client.

Posted 7 years ago

“I was a broad and when I called to change my travel day they sent me msg and increase from 55 pounds to 67 pounds”

Helpful Report

Posted 7 years ago

Dear Jamal, Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with. As per the text message sent by night controller " Due to unforeseen circumstance we had to pass your booking to another company. Your driver will be waiting by Costa coffee, company Metro Express ref 1248593, Price: 67.00. Please obtain the receipt as we will cover the price difference." - the price difference would have been refunded back to your account due to an emergency situation. Unfortunately, you have canceled the booking despite his efforts of trying to get a cab to pick you up from the airport. We are providing a live service unfortunately on occasions situations like this may arise and can be unavoidable, but we assure you that every effort is made to get a vehicle to you on time. We do apologize for the issue that you have faced and we are tremendously sorry for the extremely inconvenient situation that we have put you in once again.

Posted 7 years ago

“Perfectly on time, good car and good manners”

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Posted 7 years ago

Dear Maura, Thank you for taking the time to review your journey with us. We are very pleased to hear that our staff made your ride pleasant. Looking forward to seeing you again soon.

Posted 7 years ago

“This is the best airport transfer company in my experience. Customer service operators are top quality and so are the drivers.”

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Posted 7 years ago

Dear Alessandro, Thank you for your nice feedback. It's very important for us to hear from you and know how was your experience with us. If you’re traveling to London again, don’t hesitate to call us. Have a nice day!

Posted 7 years ago

“Car arrive on time, was clean, and the driver was very friendly and professional.”

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Posted 7 years ago

Dear Laura, Thank you for your positive feedback. We are always trying to provide excellent services to our customers and looking forward to working with you in the near future. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 7 years ago

“Muy bien servicio, rapidos y atentos. Nos recogieron a la hora indicada tanto en El aeropuerto como en el hotel”

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Posted 7 years ago

“They were very professional and friendly. They were all good drivers and very courteous and friendly.”

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Posted 7 years ago

“Valid for money and good service!”

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Posted 7 years ago

“I have been offered an excellent service starting with the booking procedure prior to leaving home. The vehicle was well maintained, the drivers were punctual, friendly and safe. I would definitely use 247 Airport Transfer in the future and recommend it to others. The rates were pretty competitive too.”

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Posted 7 years ago

“On time, reliable drivers, they always do their best.,”

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Posted 7 years ago

“Great service! Always book my transfers beforehand on the app which is super convenient. Rates could be more competitive.”

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Posted 7 years ago

247 Airport Transfer is rated 4.7 based on 1,901 reviews