247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,912 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More than 25 minutes late resulting in me almost missing my flight yet no compensation in the form of some money off.”

Helpful Report

Posted 7 years ago

Dear James, We are very sorry to hear that the transfer booked on 29th of June did not go the way you expected!This is not a common situation for our transfers; I assure you it was an exception and everything will go smoothly with the next journeys. Unfortunately, the driver allocated to the journey that time does no longer work with us and we cannot investigate this further with him. We would much appreciate if you could contact our customer team members directly once you encounter a difficulty on your bookings. By way of apology on this occasion, we would like to offer you an extra discount of £20 of next journey with us, in the hopes that you will decide to book with us again and give us the chance to prove that what happened was an isolated case. To benefit from the discount, just send an e-mail once you book the journey and one of my colleagues will apply it manually. Once again, please allow us to express our apologies for the situation you encountered and the hopes that you will benefit from our services in the future. Please let us know if there is anything else we can assist with. Thank you for your time.

Posted 7 years ago

“I'm beyond disappointed and annoyed with 24/7 Airport Transfer. Not once during any of my communications with this company did I get asked for payment upfront and then less than 12 hours before my transport if booked I received an email saying I have to pre-pay. Then when I raised my concerns about pre-paying for a service before I receive the actual service (i.e. what if the driver doesn't show up?), I was assured that they were very reliable and the driver would definitely not be late. Lo and behold, he was 20 minutes late. After all the concerns about me, it turns out 24/7 Airport Transfer are the ones who are not reliable. We called twice to confirm the booking and both times were told "no worries". Apparently, there were worries. Their website claims that their vehicles have free wi-if. There was no free wi-fi. Also our driver was clearly struggling to remain awake as he was swerving all over the road and at times driving very erratically. In short. 24/7 Airport Transfers did not meet their commitment and when I emailed them to complain about the situation, they emailed me back, lying about why their driver was late (I know it was a lie because he told me a completely different story) and offered a meager discount for my next journey. WHY ON EARTH WOULD THERE BE ANOTHER JOURNEY? This service was utterly appalling.”

Helpful Report

Posted 7 years ago

Thank you for sending your feedback in regards with the journey booked with our company. We are sorry to hear that the things didn't go exactly the way we all expected on this occasion. Having looked into this query, I can assure you this situation was a singular case. We always strive to provide the drivers on time, but when unforeseen events appear, events that cannot be avoided from the office, we always arrange the pick up with a company that can have a car there on time. We are sorry that you feel disappointed about the offered discount, but we have to respect certain organizational policies and regulations. Once again, thank you for your feedback so far. It is very important for us to know if our drivers offer the promised professional transfers in London. Please receive once again our deepest apologies and keep in mind that the offered discount for your next booking with 247 Airport Transfer is still available.

Posted 7 years ago

“Big change in pricing from 57 pounds to 78 pounds en route to airport . Driver said that if I don't agree he will have to pull over, which is ridiculous. Was travelling with a crying 18 month old which is already stressful enough. Of the price increase, 6 pounds was for waiting more than 10 mins which I accepted. Bulk of price increase was due to number of big bags. I asked for a car for 4 big bags and 4 carry on bags. In the end, we had 5 big bags (the extra one was due to my wife's expressed breast milk) which i explained was unexpected. When I tried to speak to the operator, he just referred me to terms and conditions and the phone line got cut off. Subsequently, it was a 'take it or we will leave you by the street' text message to the driver. At the end of the day, it was very unpleasant experience. Those with young kids, please do not use this service. I asked my wife and nanny if I over-reacted and they too felt we were violated. We would have paid the 20 pounds more if it was managed properly, but the attitude of everyone involved was a real let down. We are never using this service again.”

Helpful Report

Posted 7 years ago

Dear Declan, Thank you for sharing your experience with us, we are very sorry to hear that you have had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with. When you have booked the journey online, you requested a MPV car type, which indeed is suitable for only 4 medium and 4 small bags. However when the driver met you at the airport, he had noticed that there were more bags than booked, suitable for a bigger vehicle, a 7 seater, its price being higher by 15£. Therefore in this case, the driver was entitled to ask for the right price of the journey, but this does not excuse at all his attitude. The drivers' supervisor has been informed about this matter and he will definitely address this in an appropriate manner with him. All of our drivers are trained to be professional, well mannered and attentive to our clients needs. Unfortunately, this situation it is not acceptable and he will be admonished, since our company's image was affected. We assure you that we take every feedback on board. Given the situation that happened and because we value our customers and wish not to lose them, we would like to offer you an extra 20% off your next booking with us, as an attempt to show you how our services really look like in normal circumstances. Hoping for the best and looking forward for any questions you might have! Best regards, 247 Airport Transfer Team

Posted 7 years ago

“driver was late and didnt pick me up i get a taxi to where i go no more use this company”

Helpful Report

Posted 8 years ago

Dear Ian We are sorry to hear about the issue that occurred and we would like to sincerely apologize for the inconvenient situation that we have put you in. Could you please provide us with the booking ID in order to investigate your transfer? Looking forward to hear from you. Have a great day, 247 Airport Transfer Team

Posted 8 years ago

“Driver 45 minutes late, controller unhelpful. Seems like it is perfectly acceptable for a company who prides in checking arrival times of your flight.”

Helpful Report

Posted 8 years ago

Dear Francesco, We are extremely unpleasant surprised when we read your feedback. We do understand how disappointed it can be when your expectations are not met and we do apologize for all the situation. This was definitely not our intent. Could you please provide us with your booking ID in order to investigate your transfer with our company? Looking forward your reply as soon as possible. Have a great day ahead, 247 Airport Transfer Team

Posted 8 years ago

“My name is Pia Montserrat Corona Montemayor from Spain and I booked a round trip from Heatrow to Southampton port on the 1st and 15th of August. My booking reference numbers for these transfer were: Booking 1: Reference Number: 103298 On this transfer the pick up time was right but I paid an extra of 10 Pounds for selecting an specific driver ( Driver: DAVID ADRIAN) and he wasn’t there so I would like to have a refund for this 10 extra pounds Booking 2: Reference Number: 103301 This booking had to be changed due to the death of one of the passenger’s mother and I explained everything to the customer service online 3 days before the pick up and they changed the time in order to pick us at 12:00pm at the port. We had also paid the extra 10 Pounds service of choosing the driver ( Driver : DAVID ADRIAN) and he wasn’t there. The company knew about the extremely urgent and important about this specific transfer and I received a call from your office telling me that the driver would take 20 minutes more. Then after that time past, they call again to tell we had to wait another 40 minutes. When that time past they called again to say that the driver was already there and that it would be only 15 minutes more but that was again a lie. The driver took more than 1 hour and 45 minutes to arrive. The car wasn’t the one we asked for, the driver was very unpolite and he was all stressed because he hadn’t eaten all day, so he had to eat during the ride, and smoke during the ride because HE WAS STRESSED, when he should be worried about her passenger who had just lost her mother and also because of the delay she couldn’t take the 4:00 flight she wanted to arrive on time to her family’s ceremony. He drop us off at 3:00 pm not enough time to make the changes needed for her to take that plane. Also he told us he was told to take this ride at 11:00 am just an hour before he had to pick us up and that time is not enough to go from London to Southampton is at least 2 hours. I also got lots of lies during phone calls, about an accident causing delay in the road that we asked to the driver and the security on the port and they both denied the accident. And I could list more awful situations about this transfer but I first want to hear what can you have to say about this situation and how are you going to compensate us for that.”

Helpful Report

Posted 9 years ago

Dear Pia, Thank you for sending your feedback in regards with the journeys booked! We are sorry to hear that the things didn't go exactly the way we all expected. We sincerely do apologize for all the issues that you have faced and we are tremendously sorry for the extremely inconvenient situation that we have put you in. Following your concern, we have immediately checked what happened with our controller on duty and we have also forwarded this to the drivers supervisor so he can be aware of what happened as well. Please be assured that we will address all these matters in an appropriate manner with the concerned driver allocated for the return journey. Please be kind to allow us to explain further what happened. On July we have released a new booking system and all the bookings made online by customers were automatically transferred into the new one. The driver pre-selected online was not shown on none of the bookings, this is the reason why the controllers did not see these requests. We have checked this information with our tech team and on the old application, indeed David was selected, for which you have paid 5£ per each booking extra. We confirm that the amount of 10£ for both of the reservation will be refunded back to your account. In regards to the return journey we are still waiting for an explanation from our driver. He was coming from Heathrow and the controller did not have any other MPV driver available to switch him and he was forced to leave him to this job in the given circumstances. We do apologize for his attitude during the journey, we assure you that such behavior is not acceptable and his activity will be reviewed by our drivers supervisor. We completely understand your frustration and disappointment, there are no excuses to express our sincere apologies for this event. By way of apology, we would like to inform you that we will process the refund for 30% for the money paid in advance. If there is anything we can do to reduce the inconvenience caused or to assist you with further, please do not hesitate to contact us. We deeply apologize for this situation once again and we rely on your understanding! Your patience and assistance have been much appreciated. Best regards, The 247 Airport Transfer Team

Posted 9 years ago

247 Airport Transfer is rated 4.7 based on 1,912 reviews