247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,901 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great value for great service”

Helpful Report

Posted 11 months ago

Thank you so much for your kind words! We're thrilled to hear that you found great value in our service. Your satisfaction is our top priority, and we're glad we could meet your expectations. Looking forward to serving you again!

Posted 11 months ago

“We ran into a situation where the vehicle sent was not large enough for our baggage. Regardless of fault, the customer rep called me and scolded me while we were actively standing outside trying to fit ourselves in. He could have tried to help me resolve the issue in a polite manner but chose not to. I was already stressed out because we had an international flight to catch and did not appreciate being yelled at. I have never been treated that way before. It left me feeling embarrassed and angry. I kept quiet because I just needed to get to the airport. Our driver was ok. He helped find an option for us. It wasn’t his fault but he also spoke to us in a rude tone. Overall, will not use this company again.”

Helpful Report

Posted 11 months ago

Dear Michelle, We sincerely apologize for the recent inconvenience you experienced with our services. Our commitment is to consistently meet and exceed our customers' expectations, but unfortunately, there are situations when we fail to do so. After reviewing your bookings, we noticed that on your initial trip, you booked an MPV car, and the assigned driver had a bigger car type, an 8-seater cab. Please note that drivers are assigned based on availability and the specified car type. For your return journey ( booked for the same MPV car type ), the assigned driver had the MPV car. However, we understand there were challenges in accommodating all your luggage in the car trunk. It's important to mention that in compliance with TFL regulations (the jurisdiction we operate under in the UK), minicab drivers are prohibited from carrying bags inside the car; all luggage must fit in the car's boot. We apologize if this information was not communicated effectively by our operator on duty, and we regret any inconvenience caused by the lapse in service. Please be assured that we take your feedback seriously, and we will address this matter with the concerned operator to prevent such occurrences in the future. As you have been using our services in the past, you know that such situations are exceptions, and we are dedicated to providing punctual and exceptional service. We hope to have the opportunity to serve you again during your next visit to London. Thank you for bringing this to our attention, and we appreciate your understanding.

Posted 11 months ago

“Excellent, 1st Class service and professionalism. Highly recommend.”

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Posted 11 months ago

We're delighted to hear that you had a first-class experience with our services! Your recommendation is greatly appreciated, and it's wonderful to know that our dedication to professionalism made a positive impact. We're here for you whenever you need us in the future. Thank you for choosing us!

Posted 11 months ago

“arrived a little late due to traffic on m25. but a great service there after. driver helped with bags”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your experience and for the 4-star rating. We're sorry to hear about the delay caused by the traffic on M25, and we appreciate your understanding in this matter. It's great to know that you were pleased with our service thereafter, especially with the assistance provided by our driver with your bags. Your satisfaction is our top priority, and we're committed to making your journey as smooth and pleasant as possible. We look forward to serving you again and aim for that 5-star experience next time!

Posted 11 months ago

“Reliable services, professional drivers, cars in very good condition.”

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Posted 11 months ago

We're thrilled to hear about your positive experience with our services! Thank you for appreciating our professional drivers and well-maintained cars. Your satisfaction is our top priority, and we look forward to serving you again soon.

Posted 11 months ago

“Great service! I had to call to arrange the meeting point and it was solved immediately. The driver was excellent. The car was clean and confortable.”

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Posted 1 year ago

I'm thrilled to hear about your positive experience! Thank you for sharing your feedback, and we look forward to serving you again soon.

Posted 1 year ago

“Excellent service and our go to airport transfer for Heathrow !”

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Posted 1 year ago

We're thrilled to be your choice for Heathrow transfers! Thank you for your kind words. See you next time!

Posted 1 year ago

“Driver waited 30 minutes exactly for me in airport. I called his phone after walking around for 5 minutes looking for him. Called his phone 35 minutes after the pick up time. He had already cancelled the trip. He must have still been in the airport!! They refused to refund me. So they took my money for no service. Had to take a train”

Helpful Report

Posted 1 year ago

Dear Grace, Thank you for taking the time to share your feedback regarding your recent experience with our service. We sincerely apologize for any inconvenience you may have faced. Upon reviewing your case, it appears there was a misunderstanding regarding the booking process. As outlined in our Terms and Conditions, it is essential for customers to provide accurate flight information to ensure a smooth pickup process. Unfortunately, in your case, the necessary flight details were not provided at the time of booking, making it challenging for us to track your arrival. We understand that unexpected situations can arise, and we strive to accommodate our customers to the best of our ability. To address your concerns, we followed the established procedure by attempting to reach you through the contact information provided. However, we were unable to establish contact within the free waiting time. As a result, the driver was released from the airport, adhering to our standard airport pick up procedure. We take customer satisfaction seriously, and we regret any frustration this situation may have caused you. To prevent such incidents in the future, we recommend ensuring all necessary information is provided during the booking process. This will enable us to serve you more efficiently and provide the high-quality service our customers expect and deserve.

Posted 1 year ago

“I booked a transter for my 17-year-old minor child. My emails were answered promptly. I was informed about all the details of the car and the driver. I had no complaints. Professionalism and speed. Thank you 247”

Helpful Report

Posted 1 year ago

Dear Razvan, Thank you so much for sharing your positive experience with our service. We are delighted to hear that you found our communication and the details provided to be prompt and informative. Ensuring the safety and satisfaction of our clients and their loved ones, especially minors, is our top priority. We appreciate your trust in 247, and we are here 24/7 to assist you with any future transportation needs. Thank you once again for your kind words and for choosing our service. Warm regards, 247 Airport Transfer Team

Posted 1 year ago

“Our driver was great he got us to our destination with no problems. Will definitely use them again.”

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Posted 1 year ago

Dear Robert, Thank you for the wonderful feedback! We're thrilled you had a great experience with our driver and service. We look forward to driving you again soon!

Posted 1 year ago

“Have used 24/7 for many years. Never let me down. Excellent customer service. Excellent company.”

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Posted 1 year ago

Dear Daniel, Thank you for the glowing review! 🌟 We're thrilled to have you with us through the years and look forward to many more. Your satisfaction is our top priority! Warm regards, 247 Airport Transfer Team

Posted 1 year ago

“Professional services”

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Posted 1 year ago

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our services professional. Your feedback means a lot to us, and it motivates us to continue delivering top-notch service to our valued customers like you. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 1 year ago

“Great service! Professional services!”

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Posted 1 year ago

Thank you, Alex! We're thrilled to hear that you had a great experience with our professional services. Your 5-star review means a lot to us. We look forward to serving you again in the future!

Posted 1 year ago

“Driver was courteous and thorough. Redirected through bad traffic without issue.”

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Posted 1 year ago

Dear Jamie, Thank you for your positive feedback. We're glad to hear our driver provided courteous and thorough service, even in heavy traffic. Best regards, 247 Airport Transfer Team

Posted 1 year ago

“247 is our go to airport transfer service. They communicate well, are easy to reach and their drivers are respectful. keep up the good work.”

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Posted 1 year ago

Dear Babak, Thank you so much for your wonderful feedback! We're thrilled to hear that 247 has become your go-to airport transfer service. We take pride in our communication and accessibility, and it's heartwarming to know that our drivers' respectful service has left a positive impression. We're committed to maintaining this high standard, and we look forward to serving you again in the future. Warm regards, 247 Airport Transfer Team

Posted 1 year ago

“Drivers always arrive early for pick-up and are extremely polite. They are dressed neatly and the vehicles are always clean and tidy. This is the only company that we use when coming to the UK even if we are traveling outside the London area and not just to and from the airport.”

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Posted 1 year ago

Dear Robert, Thank you so much for your wonderful feedback! We're delighted to hear that you've had consistently positive experiences with our drivers and services. Your loyalty means a lot to us, and we look forward to continuing to provide you with exceptional transportation whenever you're in the UK, whether it's within or outside of London. Safe travels, and we'll be here whenever you need us!

Posted 1 year ago

“Il driver collegato con me al mio arrivo via testo e c'era con un cartello con il mio nome come sono uscito. L'autista era gentile ed educato e molto disponibile con i bagagli. Corsa in auto e pulito ed efficiente. UN fantastico, esperienza stress - libero. Grazie”

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Posted 1 year ago

Grazie mille per il tuo gentile feedback! Siamo felici di sapere che il nostro autista ti abbia accolto calorosamente e che tu abbia avuto un'esperienza piacevole e senza stress. La tua soddisfazione è la nostra priorità, e speriamo di darti il benvenuto di nuovo in futuro. Grazie ancora per aver scelto i nostri servizi!

Posted 1 year ago

“Really great company. Used them for 5 different transfers on our trip and arrived early each time. Definitely recommend.”

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Posted 1 year ago

Thank you so much for your kind words, Sherry! We're thrilled to hear that you had a great experience with our company and that our transfers were punctual. Your recommendation means a lot to us, and we look forward to serving you again in the future. Safe travels!

Posted 1 year ago

“Everything went very well, the driver came just on time and I felt very safe and secure. Very good service.”

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Posted 1 year ago

Dear Mariana, Thank you so much for your kind feedback! We're delighted to hear that your experience with us went smoothly and that you felt safe and secure during your ride. Providing excellent service is our top priority, and we're thrilled to know we met your expectations. If you ever need transportation services again, please don't hesitate to reach out. We look forward to serving you in the future!

Posted 1 year ago

“Very happy with the service. The driver was on time and was very helful. Smartly dressed. We will definately be using them again.”

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Posted 1 year ago

Thank you for your glowing feedback! We're delighted to hear about your positive experience with our service. Looking forward to serving you again in the future!

Posted 1 year ago

247 Airport Transfer is rated 4.7 based on 1,901 reviews