247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,916 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cosma was a great guy and made our journey very pleasurable. We would definitely use this company again as they were very efficient and very professional.”

Helpful Report

Posted 7 years ago

Dear Andy, We would like to thank you for your kind words of appreciation. We will pass on the details to the driver and we are sure that he will be happy to receive such a wonderful feedback. We hope that your stay in London was wonderful. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 7 years ago

“surprisingly helpful customer service after experiencing a few issues. The resposne was very customer-focused, especially when compared to peers, and i will be using them again”

Helpful Report

Posted 7 years ago

Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with. Please check your registered email box, our customer service supervisor has sent you the explanation for the situation encountered on your trips. Having looked into your queries, the allocated driver to your first trip said that he did not ask additional fees for the pram used. On your second booking, we did not have any other choice, but to send you another driver from a different company as a matter of emergency. We do apologize again for any inconvenience we may cost, but in that situation, this was the best that we can do. You have used us in the past and you did not have any issues with any of our drivers or with the service. We hope that we will have the chance once again to have as our customer in future to come. If there is anything else we can help you with, please do not hesitate to contact us.

Posted 7 years ago

“The driver was very nice and we had a pleasant jorney. What I am disappointed is that on this trip back home from Gatwick I paid £33 more than on my way to Gatwick airport. Apparently that is due to new regulation in the company. That is if we are traveling with a small child and need a car seat, then no matter how many people we are we will still need a 7 seats car to accomodate the car seat for the child...obviously this was my last trip with them unfortunately after many years I have been using the company. £33 for a family is a lot of money...”

Helpful Report

Posted 7 years ago

“Where do I start such a terrible experince and service. I booked with this company for early morning pick up after number of phone calls found the car no one found us but by this time was an hour late! When we found the car which was in a car park which number I had no idea again found out with calls to the driver the driver was not in it. We then had to stop at service station to get petrol and the driver could not find petrol station in there so I told him to ask. Took a wrong turning again which I pointed out. Got to my house at 4 am we should have been home probably 1 1/2 hours before that, was not impressed to say the least. We came in the house for my phone to ring and then the driver came to my door to dispute the price I paid. We live in a very quite road and I do not expect to have a debate that time in the mornng but also with his car still running. I said I have an email confirmation of price and I only had another £5 on me which I gave him. I contactd the company later that morning to be told they passed my job onto another firm. Well that is not my problem I booked with them. I only found this out because I phoned them again. Customer services is a joke they offered me the £6 difference I feel for all the trouble the journey was worth nothing! I have sent a number of emails to them they really dont read them they must have a standard answer. On the website it states driver will meet you at arrivals and free wifi in the car, we had nither and if that is the standard of their cars what can I say. What should have been a stress free transfer home was terrible I could not rest as I just did not trust the service we were getting. Surly as a company they should vet the companies they pass work to and have better customer service. I was also offered £10 off my next booking but as you can imagine I would never use his service again!”

Helpful Report

Posted 7 years ago

Dear Kim, Thank you for sending your feedback in regards with the journey booked for 24th of July! We are sorry to hear that the things didn't go exactly the way you expected. Having looked into your query, I can see that a full response was given, the booking needed to be covered by a local company due to an emergency and the price difference paid on top of our agreed price would have been refunded back to you. We deeply apologise once again for all the trouble caused and all the stress suffered. As our representative said, it is only our best intention to assure a smooth and pleasant journey from the moment they book a car till they are being dropped off to all our customers. In spite of our best efforts, there are situations when indeed, our expectations are not met. Situations like the one happened on Monday morning are something that we strive to prevent all the time and it is our aim to offer an excellent service at all the time. We do hope you will reconsider your decision and will be willing to give us a second chance.

Posted 7 years ago

“Our driver for our journey to the airport was awesome. Service was great and on time.”

Helpful Report

Posted 7 years ago

Dear Dan, Thank you for your review and for choosing our company. We’re happy that you enjoyed your ride and we’re looking forward to having you again as a client.

Posted 7 years ago

“I was a broad and when I called to change my travel day they sent me msg and increase from 55 pounds to 67 pounds”

Helpful Report

Posted 7 years ago

Dear Jamal, Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with. As per the text message sent by night controller " Due to unforeseen circumstance we had to pass your booking to another company. Your driver will be waiting by Costa coffee, company Metro Express ref 1248593, Price: 67.00. Please obtain the receipt as we will cover the price difference." - the price difference would have been refunded back to your account due to an emergency situation. Unfortunately, you have canceled the booking despite his efforts of trying to get a cab to pick you up from the airport. We are providing a live service unfortunately on occasions situations like this may arise and can be unavoidable, but we assure you that every effort is made to get a vehicle to you on time. We do apologize for the issue that you have faced and we are tremendously sorry for the extremely inconvenient situation that we have put you in once again.

Posted 7 years ago

“Perfectly on time, good car and good manners”

Helpful Report

Posted 7 years ago

Dear Maura, Thank you for taking the time to review your journey with us. We are very pleased to hear that our staff made your ride pleasant. Looking forward to seeing you again soon.

Posted 7 years ago

“This is the best airport transfer company in my experience. Customer service operators are top quality and so are the drivers.”

Helpful Report

Posted 7 years ago

Dear Alessandro, Thank you for your nice feedback. It's very important for us to hear from you and know how was your experience with us. If you’re traveling to London again, don’t hesitate to call us. Have a nice day!

Posted 7 years ago

“Car arrive on time, was clean, and the driver was very friendly and professional.”

Helpful Report

Posted 7 years ago

Dear Laura, Thank you for your positive feedback. We are always trying to provide excellent services to our customers and looking forward to working with you in the near future. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 7 years ago

“Muy bien servicio, rapidos y atentos. Nos recogieron a la hora indicada tanto en El aeropuerto como en el hotel”

Helpful Report

Posted 7 years ago

“They were very professional and friendly. They were all good drivers and very courteous and friendly.”

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Posted 7 years ago

“Valid for money and good service!”

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Posted 7 years ago

“I have been offered an excellent service starting with the booking procedure prior to leaving home. The vehicle was well maintained, the drivers were punctual, friendly and safe. I would definitely use 247 Airport Transfer in the future and recommend it to others. The rates were pretty competitive too.”

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Posted 7 years ago

“On time, reliable drivers, they always do their best.,”

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Posted 7 years ago

“Great service! Always book my transfers beforehand on the app which is super convenient. Rates could be more competitive.”

Helpful Report

Posted 7 years ago

“reliable. Gives emailed invoice and receipt for tax deduction purpose”

Helpful Report

Posted 7 years ago

“More than 25 minutes late resulting in me almost missing my flight yet no compensation in the form of some money off.”

Helpful Report

Posted 7 years ago

Dear James, We are very sorry to hear that the transfer booked on 29th of June did not go the way you expected!This is not a common situation for our transfers; I assure you it was an exception and everything will go smoothly with the next journeys. Unfortunately, the driver allocated to the journey that time does no longer work with us and we cannot investigate this further with him. We would much appreciate if you could contact our customer team members directly once you encounter a difficulty on your bookings. By way of apology on this occasion, we would like to offer you an extra discount of £20 of next journey with us, in the hopes that you will decide to book with us again and give us the chance to prove that what happened was an isolated case. To benefit from the discount, just send an e-mail once you book the journey and one of my colleagues will apply it manually. Once again, please allow us to express our apologies for the situation you encountered and the hopes that you will benefit from our services in the future. Please let us know if there is anything else we can assist with. Thank you for your time.

Posted 7 years ago

“I'm beyond disappointed and annoyed with 24/7 Airport Transfer. Not once during any of my communications with this company did I get asked for payment upfront and then less than 12 hours before my transport if booked I received an email saying I have to pre-pay. Then when I raised my concerns about pre-paying for a service before I receive the actual service (i.e. what if the driver doesn't show up?), I was assured that they were very reliable and the driver would definitely not be late. Lo and behold, he was 20 minutes late. After all the concerns about me, it turns out 24/7 Airport Transfer are the ones who are not reliable. We called twice to confirm the booking and both times were told "no worries". Apparently, there were worries. Their website claims that their vehicles have free wi-if. There was no free wi-fi. Also our driver was clearly struggling to remain awake as he was swerving all over the road and at times driving very erratically. In short. 24/7 Airport Transfers did not meet their commitment and when I emailed them to complain about the situation, they emailed me back, lying about why their driver was late (I know it was a lie because he told me a completely different story) and offered a meager discount for my next journey. WHY ON EARTH WOULD THERE BE ANOTHER JOURNEY? This service was utterly appalling.”

Helpful Report

Posted 7 years ago

Thank you for sending your feedback in regards with the journey booked with our company. We are sorry to hear that the things didn't go exactly the way we all expected on this occasion. Having looked into this query, I can assure you this situation was a singular case. We always strive to provide the drivers on time, but when unforeseen events appear, events that cannot be avoided from the office, we always arrange the pick up with a company that can have a car there on time. We are sorry that you feel disappointed about the offered discount, but we have to respect certain organizational policies and regulations. Once again, thank you for your feedback so far. It is very important for us to know if our drivers offer the promised professional transfers in London. Please receive once again our deepest apologies and keep in mind that the offered discount for your next booking with 247 Airport Transfer is still available.

Posted 7 years ago

“Professional company with very good services. The driver was in time and the journey was very pleasant.”

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Posted 7 years ago

“Big change in pricing from 57 pounds to 78 pounds en route to airport . Driver said that if I don't agree he will have to pull over, which is ridiculous. Was travelling with a crying 18 month old which is already stressful enough. Of the price increase, 6 pounds was for waiting more than 10 mins which I accepted. Bulk of price increase was due to number of big bags. I asked for a car for 4 big bags and 4 carry on bags. In the end, we had 5 big bags (the extra one was due to my wife's expressed breast milk) which i explained was unexpected. When I tried to speak to the operator, he just referred me to terms and conditions and the phone line got cut off. Subsequently, it was a 'take it or we will leave you by the street' text message to the driver. At the end of the day, it was very unpleasant experience. Those with young kids, please do not use this service. I asked my wife and nanny if I over-reacted and they too felt we were violated. We would have paid the 20 pounds more if it was managed properly, but the attitude of everyone involved was a real let down. We are never using this service again.”

Helpful Report

Posted 7 years ago

Dear Declan, Thank you for sharing your experience with us, we are very sorry to hear that you have had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with. When you have booked the journey online, you requested a MPV car type, which indeed is suitable for only 4 medium and 4 small bags. However when the driver met you at the airport, he had noticed that there were more bags than booked, suitable for a bigger vehicle, a 7 seater, its price being higher by 15£. Therefore in this case, the driver was entitled to ask for the right price of the journey, but this does not excuse at all his attitude. The drivers' supervisor has been informed about this matter and he will definitely address this in an appropriate manner with him. All of our drivers are trained to be professional, well mannered and attentive to our clients needs. Unfortunately, this situation it is not acceptable and he will be admonished, since our company's image was affected. We assure you that we take every feedback on board. Given the situation that happened and because we value our customers and wish not to lose them, we would like to offer you an extra 20% off your next booking with us, as an attempt to show you how our services really look like in normal circumstances. Hoping for the best and looking forward for any questions you might have! Best regards, 247 Airport Transfer Team

Posted 7 years ago

247 Airport Transfer is rated 4.7 based on 1,916 reviews