1st Choice Insurance Reviews

Name: 1st Choice Insurance
Address: Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury, Shropshire
Rating: 4.88

4.9 Rating 1,412 Reviews

98 %

of reviewers recommend 1st Choice Insurance

Company Reviews

Metrics

Info

4.9

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Documents Delivered On-time	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About 1st Choice Insurance:

We're a national commercial insurance broker, who compares over 80+ insurance policies to save businesses time, hassle & money! We pride ourselves on being friendly and knowledgeable and we'd like to deliver the best customer service to our clients. If you have an issue, please do not hesitate to contact us so that we can resolve it.

Visit Website

Phone:

01743770500

Email:

admin@1stchoiceinsurance.co.uk

Location:

Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury
Shropshire
SY2 6LG

Write Your review

Tell us how 1st Choice Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Number one thank you”

Helpful Report

“Horrible company. They keep all your money when you cancel your insurance. They will be so nice to you at the start. Please be careful.”

Helpful Report

Hello, Very sorry to hear you have had a bad experience. If your policy has been canceled a return premium should have been offered. I can't find your record to be able to help any more here, but if you could please call Rose on 01743 770500 and i'm positive we will be able to help you more. Thanks 1st Choice Insurance

“Took out a policy and then told it was cancelled got hold of someone and told there ring me back but still waiting for phone call only been three days Called there number and spent hour and half on hold and then give up waiting would not recommend going with these again you pay cheap and that’s the service you get”

Helpful Report

“Excellent service and really appreciate speaking to a person (well done)”

Helpful Report

Thank you very much for your kind feedback. Great that we could help you find a great policy and also offer excellent service!

“Very efficient staff polite and get the business done”

Helpful Report

Thank you for your kind feedback Anthony, very happy we could help you.

“All staff are very efficient polite and get the business done”

Helpful Report

“Great service delivered by 1st Choice Insurance!”

Helpful Report

“This company is an absolute disgrace and should be avoided. After taking out a policy and paying in full I started receiving emails asking for proof of no claims and proof from a previous insurer an old claim was a non fault claim ,All this was sent. I then received emails saying there was an additional premium of £1086.20 or they would cancel policy. My previous insurer confirmed by letter my previous claim was hit and run and recorded as Non fault but Ist choice made excuse after excuse not to accept it. Finally with nowhere to go and banging my head against a brick wall I agreed to pay the balance, I asked for monthly direct debit for this balance ,their answer was ,as I had opted to pay in full at start of policy I could not pay the additional premium by installments ,so I had no choice but to cancel the policy. Gave them £1700, Refund of £1300 £400 taken for 3 weeks cover, Absolute disgrace and a nightmare to try and resolve issues they manufacture”

Helpful Report

“I will not even give them one star but no choice. They did my courier insurance and take £320.19. 2days later they email me saying that my insurance will be cancelled. Because my car is not suitable for courier. There Was Luke cheaslum. Mike.Daniel . Rose. Everybody was saying we will call you back no body was calling me. The wanted to steal my money. After they give me £50 short of my money. Don’t give your money at front. I was out of work for three weeks. My number is07737792000 I don’t know what to do? Is there any one can help?”

Helpful Report

“I dealt with Sam Pickens at 1st Choice on a complicated landlords commercial property insurance policy. Sam was knowledgable, intelligent, responsive and patient and ultimately secured an excellent deal. Thank you !@”

Helpful Report

“Always very helpful with any of my requirements. Claire has been excellent and just saved me alot of money.”

Helpful Report

“I really cannot fault the team at 1st Choice. They offer great service, always find me a great deal and are only one phone call away. This is my 3rd year renewing my policy and I'm happy to still be looked after by this company. Many of the people I have recommended to them also agree. Thanks guys!”

Helpful Report

“Great service, compared the market and found me a great price!”

Helpful Report

“Great service once again, thanks to all the guys who have dealt with my policy! :)”

Helpful Report

“Excellent company to do business with. Wouldnt go anywhere else.”

Helpful Report

“Brilliant to deal with no stress or hassle”

Helpful Report

“We found 1st choice easy to deal with. They have been helpful, professional and offered a good value insurance product.”

Helpful Report

“can not fault in any way been grate”

Helpful Report

“1st choice have been fantastic for our business, always supportive and give excellent advise before committing to insurance policies. Overall the team are amazing, But there is always the stand out stars and we have had exceptional support and real effort from Syl is William's. She has helped us through our tough times and kept us going when others would have not bothered. 100% recommend this company to any one looking for any type of insurance.”

Helpful Report

“THE BEST COMPANY OUT THERE 1st CHOISE HAS TO BE THE BEST VERY PROFESSIONAL I HAVE DEALT WITH THEM THE 2nd YEAR NOW AMD I MUST SAY THEY ARE SUPERB MANDY LANNING I MUST SAY YOU HAVE THE BEST CUSTOMER SERVICE VERY POLITE AND HELP FUL YOU HAVE HELPED ME A LOT THANK YOU VERY MUCH I HAVE BEEN IN THE TRADE MANY YEARS AND NEVER COME ACROSS A REAL KIND AND PROFFESIONAL LADY LIKE MANDY WELL DONE YOU ARE AN ASSET TO THE COMPANY OVER ALL 5 STAR FOR 1st CHOICE WELL DONE GUYS KEEP IT UP”

Helpful Report

1st Choice Insurance is rated 4.9 based on 1,412 reviews