1st Choice Insurance Reviews

Name: 1st Choice Insurance
Address: Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury, Shropshire
Rating: 4.88

4.9 Rating 1,412 Reviews

98 %

of reviewers recommend 1st Choice Insurance

Company Reviews

Metrics

Info

4.9

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Documents Delivered On-time	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About 1st Choice Insurance:

We're a national commercial insurance broker, who compares over 80+ insurance policies to save businesses time, hassle & money! We pride ourselves on being friendly and knowledgeable and we'd like to deliver the best customer service to our clients. If you have an issue, please do not hesitate to contact us so that we can resolve it.

Visit Website

Phone:

01743770500

Email:

admin@1stchoiceinsurance.co.uk

Location:

Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury
Shropshire
SY2 6LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a new Business owner of an ever growing Transport/Haulage company it is very hard these days to wave through lots of information that turns out incorrect. During (R&D). Having a sound knowledge of the business myself it becomes draining very quickly the amount of companies out there that will go to great lengths to provide a service and policy that doesn't quite live up to its initial promise. When I contacted 1st Choice, I quickly became at ease as they talk the transport business with the correct language. They understand the industry like its 2nd nature, listen to your thoughts and grasp your vision completely. I would not seek to be anywhere else for insurance to cover my businesses vehicles. Upon receiving my documents i noticed a slight glitch in the smallprint - but within the hour of me raising this issue with them it was swiftly put to bed through the excellent customer service that they provide. In Summary, "It is a pleasure to deal with a company that really thrives from the initial enquiry through to policy agreement". Sincerely. Scar Transport Ltd”

Helpful Report

Thank you so much for taking the time to leave us a review! We really appreciate your business and feedback and we're delighted that we've been able to help you with your commercial insurance :) If you didn't mind leaving your review on Google too, it would be appreciated - https://g.page/1stChoiceInsuranceUK/review?rc

“I was looking for a company leased vehicle insurance company. Without the help of an employee named Antony, I would have been in great trouble. As the name suggests, if you are looking for an insurance company, I strongly recommend 1st Choice Insurance as the first of the company. (GT)”

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Thanks for your review! We appreciate your business and your positive feedback :)

“So where do I begin with first choice? We took out a policy with first choice last June and during these bad times we have defaulted a few times due to the coronavirus pandemic and this insurance company helped and worked with us every single time we defaulted. The staff are very polite and understanding and did everything possible to help! i would highly recommend using these guys for all insurance purposes and if you are ever struggling just give them a call and they will work with you. Never bury your head in the sand just pick up the phone and call them because trust me they will help all they can. Exseptional company and staff..... Thanks for all you have done for our company. Kind regards Jason William Brooks Prestige PD ltd”

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Thank you so much for taking the time to leave us a review Jason! We appreciate your business and feedback :)

“My Very first Experience in having to find Insurance for my self as being new to the courier business and I found it to be a very pleasant one down to the very helpful and professional advise by the insurance expert I was dealing with Antony Titley I’ll definitely be recommending 1st choice Insurance to friends once again thanks for your help Antony”

Helpful Report

Thank you so much for taking your time to leave us a review David! We appreciate your business and your feedback. We'll be sure to pass your comments of praise on to Antony :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over!

“Sarah Tucker is very helpful, competent and reliable person with in 1st choice insurance and highly recommended.”

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Thanks for your review Osman! We appreciate your business and feedback, we're glad you have been happy with the service provided by Sarah :)

“Maisie was very happy helpful lady , that helped me regarding issue I had with my mid , good job Maisie get this girl some doughnuts lol”

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Thanks for your review Tariq! We're glad we were able to help you with your MID issue, if you need anything further don't hesitate to get in touch. We'll be sure to sort out some doughnuts for Maisie ASAP :)

“Alice Connolly , she was Jem if I had more vehicles that needed to be insured I would happily use 1st choice .keep up the good work Alice”

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Thanks for your review Martin! We appreciate your business and your feedback :)

“Jo great to talk to and great customer services”

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Thanks for your review Luke! We appreciate your business and your feedback :)

“Sarah tucker handled my query very well , I came off the call and thought I wish everybody company representative was like that 10/10 .”

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Thank you for your review Kevin! We appreciate your business and your feedback. We're happy to hear that you have been pleased with the customer service provided by Sarah :)

“Very efficient good product knowledge”

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Thanks for your review :)

“Very helpful straight forward excellent professional service well spoken lady call jo welling dealt with me will definitely recommend your services thanks again”

Helpful Report

Thank you so much for taking your time to leave us a review! We appreciate your business and your feedback :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over!

“Excellent customer service by Stacy couldn’t ask for a better advisor she explained every detail to me and got things sorted ASAP many thanks to you Stacy bullock”

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Thank you for your review Joseph! We're happy to hear that you have been pleased with the service provided by Stacey :)

“Tom helped us with a new quote for our nursing home insurance, and the service from start to finish has been first class. The number of hoops you need to jump through for this kind of policy is usually a nightmare, but the whole process has been easy and seamless, with regular communication at every stage. Great job - thanks!”

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Thanks for your review Bill! We really appreciate your business and your feedback. We're glad to hear you have been satisfied by the service provided by Tom too :)

“Great People to work with. Specially The super women Sara Tucker Always helpful . I have been there customer for few years now and would highly recomend to any one looking for professional service and value for money. Well done”

Helpful Report

Thank you so much for your review Naeem! We're glad to have your business and appreciate your feedback on our customer service :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over!

“Anthony was brilliant, very friendly and and professional, He understood my requirements and managed to deliver as advised . I would certainly conduct further business in future with yourselves...”

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Thank you so much for your review :)

“Very effcient and friendly.Good competive price and deliverded promply.”

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Thanks for your review Tony! We appreciate your business and feedback :)

“It was a great service and communication was your stuff”

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Thank you so much for your review Arshad!

“Stacey Bullock was extremely helpful and got me the best deal on the market for courier insurance and goods in transit insurance. S”

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Thanks for your review Lucy! We're happy to hear you have been pleased with the service provided by Stacey :)

“Had to cancel insurance due to being sold a faulty van and sent it back to seller.. I was charged around £700 for 3 weeks insurance which I feel in some cases people pay way less than that for a whole year.. I was told this was due to set up fees but how can that be if people pay way less than 700 for insurance for a year with the set up fees etc.. I do feel ripped off to be honest. On a good note I have been dealing with Mandy Lanning who is a massive credit to your company.. shes helped me with my claim and was very understanding with my issues and even helped in her own time and picked up my phone call when she should of been heading home from a long days work so thank u mandy I cant thank u enough :) A++++++ service from mandy but unfortunately with the amount I've been charged I cannot recommend this company for insurance”

Helpful Report

Hi Jason, Thank you for your feedback. We're delighted to hear that you have been pleased by the customer service provided by Mandy and will be sure to pass your comments of praise on to her. Unfortunately we don't have much control over what get's charged by the Insurer when a policy is cancelled early and we're sorry that you have been dissatisfied. Please get in touch if we can help you with anything further. Kind regards, 1st Choice Team

“Natalya was excellent and her service was prompt professional and personable. I particularly like they way she easily opened up a conversation whilst finding out certain required information. 1st class service meant that we chose 1st Choice as our broker thanks to Natalya. In the end it wasn't about the premium, which was competitive, it was about the customer service which was absolutely brilliant.”

Helpful Report

Hi Barry! Thank you so much for your review. We're delighted to hear that you have been pleased with the customer service provided by Natalya. We'll be sure to pass on your praise. Let us know if you need anything further :)

1st Choice Insurance is rated 4.9 based on 1,412 reviews