1st Choice Insurance Reviews

Name: 1st Choice Insurance
Address: Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury, Shropshire
Rating: 4.88

4.9 Rating 1,415 Reviews

98 %

of reviewers recommend 1st Choice Insurance

Company Reviews

Metrics

Info

4.9

Based on 1,415 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Documents Delivered On-time	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About 1st Choice Insurance:

We're a national commercial insurance broker, who compares over 80+ insurance policies to save businesses time, hassle & money! We pride ourselves on being friendly and knowledgeable and we'd like to deliver the best customer service to our clients. If you have an issue, please do not hesitate to contact us so that we can resolve it.

Visit Website

Phone:

01743770500

Email:

admin@1stchoiceinsurance.co.uk

Location:

Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury
Shropshire
SY2 6LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gemma was brill from the beginning and helped all the way. Will def recommend :)”

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“Gemma was brill from the beginning and helped all the way. Will def recommend :)”

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“I have just spent an extremely frustrating 60 minutes waiting to get through to yourselves. It was like playing a giant snakes and ladders game where the snakes were on nearly every square! I was told on at least 27 occasions I was first in line only to then be told I was number 6/8 in the queue. I even got as far as the phone ringing three times to again be told I was back down the queue. My phone then ran out of battery. I also tried live conversation but that has been no better. I only wanted to see if I could add my daughter onto my car insurance as we are going a way for a few days tomorrow and wanted to include her on the insurance. Since you finish at 5pm that is now highly unlikely. You may have an average 4.8 out of 5 from customers but your communication system is far from adequate!”

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Hi Sue, I hope you are well and have managed to find a solution to the terrible situation you have been left in - how frustrating. I was very surprised to hear this because we are very good at answering the phones, and customer service always comes first. I have been trying to find your details to give you a call but you don't appear on our system. Are you sure you are a 1st Choice Insurance customer? We have a similar name to a well know car insurance company, and sometimes get confused with them that's all. We don't offer car insurance - we have very few private car policies. If you are certain you are a client of ours please call our team on 01743 770500 or email admin@1stchoiceinsurance.co.uk and ask for Callum, I'd be very happy to help. I do hope you managed to get away and had a good time. Best regards, Callum

“Jo, was very helpful and knowledgeable and made the whole process very easy. Highly recommended.”

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“Jo was extremely helpful and found us the best policy for insuring our fleet of vehicles.”

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“Mike Simpson was brilliant. Got me a great policy. Really happy with his help and advice”

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“Mike was very helpful and informative. Great communication thanks”

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“Very helpful service when quoting me a new fleet insurance”

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“Mike was brilliant in dealing with my enquiry. He kept me informed every step of the way. Great service.”

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“Great customer service, very helpful and friendly”

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“Jo was great and we received a great price”

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“Customer Service is Amazing. Specially with Charlotte the price is Excellent.”

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“The service last year when we got the insurance was good. However, we have booked with another company and are urgently requriing proof of no claims for the new insurers. Your personnel are not sending this info to us quickly enough. Consequently we could have problems with the new insurance. Please act now. Stephen Hodgkins, 10 coulsdon close, Clacton CO16 8FN.”

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“Great service.”

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“The best 👌 service.”

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“Jo Wellings from 1st choice was an absolute pleasure to deal with, she got in contact immediately from initial enquiry and was able to offer a list of competitive quotes to suit our business fleet so quickly, overall I'm very pleased with the service provided from 1st choice and will hopefully be using them again in the future. Thank you again and all the best to Jo and the team.”

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“I had a bit of a problem getting insurance for an external studio that I wanted to let out on Airbnb. 1sr Choice spent a week chasing everything down for me. I can't recommend them enough.”

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“Alex has been very helpful and provided outstanding customer service throughout I would say his customer skills are excellent and he knows how to do his job well.”

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“Very happy with how jo went above and beyond to get me the correct insurance . Thanks again :)”

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“Very pleased with the quote we received for our Commercial Vehicle Ins. Mike was very helpful polite and friendly and responded really quickly to any queries. Would definitely recommend and will get them to quote our other insurances when they are due for renewal.”

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1st Choice Insurance is rated 4.9 based on 1,415 reviews