1st Choice Insurance Reviews

Name: 1st Choice Insurance
Address: Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury, Shropshire
Rating: 4.88

4.9 Rating 1,412 Reviews

98 %

of reviewers recommend 1st Choice Insurance

Company Reviews

Metrics

Info

4.9

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Documents Delivered On-time	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About 1st Choice Insurance:

We're a national commercial insurance broker, who compares over 80+ insurance policies to save businesses time, hassle & money! We pride ourselves on being friendly and knowledgeable and we'd like to deliver the best customer service to our clients. If you have an issue, please do not hesitate to contact us so that we can resolve it.

Visit Website

Phone:

01743770500

Email:

admin@1stchoiceinsurance.co.uk

Location:

Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury
Shropshire
SY2 6LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service very professional and friendly”

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“Very happy with the service provided by Kyle, both professional and personal, excellent!”

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“From first phone call I got top service .Highly recommended. Many thanks”

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“Another fantastic experience from start to finish with Alex! It’s the second time I’ve dealt with him & 1st choice now & I must say that each time it’s been hassle free & very efficient getting my insurances in place. Thanks again Alex.”

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“Excellent service from Gemma Edwards”

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“I called for a fleet insurance quote and was look after by Jo swellings who was friendly, informative and provided a great service experience. She was happy to answer questions and explained my policy options clearly. Would recommend”

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“Very helpful, polite and professional A*”

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“Prompt replies, good price and Brad was very professional. Thanks.”

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“Tom supported me through the process of getting an insurance product I had not had any knowledge of before this. He offered me perfect advise and was able to understand my somewhat complicated needs. Extremely satisfied with the service Tom kept in touch throughout and explained everything. I would definitely us !st choice again for future needs.”

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“Fantastic”

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“Would like to say Katie Knight is a credit to your company, very well spoken and always going the extra mile. Always helpful and full of advice, I will definitely be staying with your company one because it’s a good insurance company and second it’s because the level of experience. Thank you Craig Webster”

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“Thanks for all you help!”

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“EXCELLENT SERVICE BY JO WELLINGS”

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“I had the most pleasant experience with Jo, I have spoken to many sales persons and I must say her attitude and competence was impeccable. She is a major asset and should be rewarded accordingly.”

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“Charlotte Morris -excellent service and a great approach to a new customer”

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“Paid my annual insurance fully. Sent all the documents required, in the format they'd asked for, and on time, and accurately. 1 month later they emailed me randomly to say that they made some "corrections" (without telling me exactly what those corrections were), and not only increased by my premium by 20%, but also charged me 50 pounds admin fee. Had I known they were going to do that, I would have gone with another company. If you are between two companies, absolutely prefer the other one. You've been warned.”

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Hello Yaz, I hope you are well. I'm struggling to find your account on our system. Can I just confirm you are a 1st Choice Insurance customer? From time to time, we get confused with a car insurance company that also has '1st' in its name. I apologise if you are a client and I have not been able to locate your account. Please can you email admin@1stchoiceinsurance.co.uk and mark it fo the attention of Callum? If you can provide me with a few more details I will look into this for you. The policy type, postcode, phone number, and full name will help me find your account. The above description does not sound like our process so I want to check what has happened to see if we can help. We always strive to build long term clients through great service and so if you feel the service from us has not been great, we will try and fix that. My best regards, Callum

“Very helpful, by fsr cheapest quote we received. Tom was very patient and extremely helpful in getting us the right policy to suit our needs.”

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“Gemma was brill from the beginning and helped all the way. Will def recommend :)”

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“Gemma was brill from the beginning and helped all the way. Will def recommend :)”

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“I have just spent an extremely frustrating 60 minutes waiting to get through to yourselves. It was like playing a giant snakes and ladders game where the snakes were on nearly every square! I was told on at least 27 occasions I was first in line only to then be told I was number 6/8 in the queue. I even got as far as the phone ringing three times to again be told I was back down the queue. My phone then ran out of battery. I also tried live conversation but that has been no better. I only wanted to see if I could add my daughter onto my car insurance as we are going a way for a few days tomorrow and wanted to include her on the insurance. Since you finish at 5pm that is now highly unlikely. You may have an average 4.8 out of 5 from customers but your communication system is far from adequate!”

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Hi Sue, I hope you are well and have managed to find a solution to the terrible situation you have been left in - how frustrating. I was very surprised to hear this because we are very good at answering the phones, and customer service always comes first. I have been trying to find your details to give you a call but you don't appear on our system. Are you sure you are a 1st Choice Insurance customer? We have a similar name to a well know car insurance company, and sometimes get confused with them that's all. We don't offer car insurance - we have very few private car policies. If you are certain you are a client of ours please call our team on 01743 770500 or email admin@1stchoiceinsurance.co.uk and ask for Callum, I'd be very happy to help. I do hope you managed to get away and had a good time. Best regards, Callum

1st Choice Insurance is rated 4.9 based on 1,412 reviews