“Ordered through 1st choice spares. Had seen an ECU unit in Italy but didn’t want to take the risk. Was sent the exact same ECU I’d seen on ebay but for money. Very dissatisfied.”
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We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
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Customer Care - 1st Choice.
“Extremely poor and non professional. They took the money and never delivered the part. They keep making excuses, terribly lame excuses for why they have not sent the part and they refuse to give me a refund. They seem very shady the way the speak on the phone, keep changing their names and keep shifting blame to other people who are conveniently not in the office when I call. They seems to be running a money laundering kind of scam business. Please stay away from them. They need to be reported to the police as they are most probably running a money laundering business rather than a genuine car spare parts website. STAY AWAY FROM THEM!!!!”
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Customer Care - 1st Choice.
“Not really, both items had to send back , both items they stated I have to pay carraige back and a 25% handling charge. Jaguar spares state that a 2017 Jaguar XE PORTFOLIO REG. OU67 WWO was fitted with XENON+ LED Signature Headlamp so why was I sent a 2015 year headlamp. Same with the bumper Jaguar Spares state that reg was fitted with headlamp washer cutout so why did they supply one without stating it was my fault for not requesting it what is the point of supplying the Reg No. When they take no notice an supply any old thing”
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Customer Care - 1st Choice.
Thanks for your recent feedback.
Our records show that three breakers' quote were issued for this car parts request.
Quote #1 £66.00
Quote #2 £124.00
Quote #3 £59.00
Please log in to your account to view the details: https://www.1stchoice.co.uk/login
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Customer Care - 1st Choice.
Hi
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Customer Care - 1st Choice.
“NOT HAPPY. Was given a quote on a Fuse box that I excepted but the item never arrived and I can't get a refund from the seller and they are ignoring my messages”
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Customer Care - 1st Choice.
“Purchased an engine through your site. Engine was no good and had to scrap the car after spending £1300 on labour. Got a partial refund for the engine but I’m still heavily out of pocket.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
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Customer Care - 1st Choice.
“I ordered a door actuator for my Mazda ,I received the wrong one ,I phoned up twice about a return label which I was assured was on its way stil no lable this was a week ago,can you sort this out please.”
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Customer Care - 1st Choice.
“I paid for my part since 6th Feb and it has not arrived. If I call they tell me it’s on the way. Ive raised a dispute with my bank now for a refund. This Foreign car spare’s are terrible.”
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Customer Care - 1st Choice.
Hi
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Customer Care - 1st Choice.
“Introduced to foreign car spares.Ordered front bumper and wing for Suzuki alto 2009.paid £200 over phone. No email receipt as asked for.did not receive items on agreed date.asked for full refund.informed 25percent handling fee applied.what handling fee.didnt received item.inot happy.informed credit card company to claim money back under section 75 not received item and possible fraud.tried to contact 1st choice to sort out. kept getting passed on to other phone numbers to sort out refund.not their area.not good enough never use again.dreadful service pure scammers.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
We are an internet based company, so if you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 09/02/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Apart from sending the wrong colour of part after I sent a photo of the part required and the colour. Your after sales service is shocking. Asked about your return policy for the part and received an Email stating “You’ve got 2 weeks to return it” no other information”
Hi
Thank you for your recent review. We are a Parts Location site and do not actually supply parts ourselves. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 14/01/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I bought fuel pipes and when I received them they were corroded. I did contact the seller who didn't respond or acknowledge they had sold faulty parts”
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Customer Care - 1st Choice.
“If I could give them no stars I would . I ordered a part from A&C Spares Auto Salvage, The only E-mail I had about the part was, that it had been paid for. There was nothing to say that it had been dispatched, no tracking number and no delivery company name. After waiting 3 weeks for delivery of the part I phoned A&C spares, the delivery company didn't know where the part was. As I had no proof of the part being sent I expected a refund, which I have not received from A&C Spares. If this is the sort of company 1st Choice represents, then I certainly will not be using them again.”
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Customer Care - 1st Choice.
“Chose the lowest quote for a replacement manual gearbox for a Citroen Picasso
Installed professionally with new clutch and flywheel but Ist gear not engaging properly. This has proved very dangerous at junctions forcing me to cut my losses and sell the car losing £1500 in the process. The warranty was meaningless as labour costs to remove the faulty gearbox would far outweigh the price initially paid .p”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I ordered, replacement radiator, it arrived damaged. I then had the confusion of who sent it from where?
I am being sent a replacement radiator now which means I have cancelled my garage booking now .
I have received and oil cooler and I’m still waiting for a water pump……..”
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Customer Care - 1st Choice.
“The gearbox delivered from the breaker yard was falsely advertised as fitting my car which is rear wheel drive the gearbox supplied was front wheel drive the car I required the gearbox for has never been made in a front wheel drive version and the gearbox I recieved is from a completely different car”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
