“1st Choice Spares is a platform for other suppliers. Be careful to check out the Companies, they promote, before you decide to place an order. Ordered a part from a Company on their platform which I have not received. Customer Services with the Company have been unhelpful and they have never followed up any of my enquiries other than push the same answer that it was delivered. Buyer beware.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 27/08/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“i almost gave up looking for a spare part for my car as its 14 years old, found 1st choice spares online and entered the part i needed and within 3 days got a message of part found , contacted the breakers and paid via paypal , part is now here and ready to be fitted ...very happy :)”
“Have not recieved this item, it should have been with me some time ago, my money was taken quickly enough. I requested information to who was delivering this item a long time ago and am still waiting for a reply. I do not know who is delivering the item or even where it is, all I know is that my money has been taken and I do not have the part. Contact was through both E-mail and phone.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Excellent service. Was connected to a couple of companies who could source the parts I needed. None of my local garages could help. I chose one company - Alfa Specs, and the parts were delivered promptly.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Very quickly had 6 quotes to select from all good offers. The part I chose had donor vehicle information and arrived within a few days of ordering. A query was dealt with by phone immediately. Saved me thousands - can t recommend enough.”
“Needed a near side door window and had a reply within 5 minutes. All good so far but I had to pay via paypal of which I do not have an account so payed it as a guest, £35. After four days asked where my window was and it turned out it was broken in transit so another was dispatched. It arrived 3 or 4 days later, broken. The firm said they would source another. After five days I asked them and it was decided that they were unable to do so and a refund was to be given. I dont know if it was given as I have no paypal account, the firm said that paypal would reimberce my account. They haven't. I do not blame the firm as they tried really hard to get me my window, although I had to do all the chasing when things did not arrive and their package protection was obviously rubbish.
The fact however cannot be avoided that the saga went on for nearly a whole month with no resolution and me £35 out of pocket. I then had to buy a new one at £105 so it would have saved me money if only it had been properly packaged at the first attempt.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Really pleased with the service offered by 1st Choice Spares.
Submit the details of what you are looking for, and they update you by email contact details
of the suppliers who have the availability of the part.
I was able to obtain a passenger wing mirror for my 2018 Hyundai i20.
Cannot praise the service and results highly enough.”
“Ordered a 2nd hand gearbox for a 1 series BMW. Great chat sessions to ensure the gearbox would fit my car from the supplier. Good price was offered including delivery by palet very quick a few days from the time i paid. Gearbox changed works fine.”
