“Originally supplied the wrong part ( for an earlier car) when notified immediately sent correct part and cost them a fortune for next Day Delivery. You can only judge a Company when something goes wrong and how they rectify it, this once 100% and highly recommended!”
“Good selection of parts and prices, great to be able to buy new in addition to used. format could be improved as multiple emails are difficult to follow.”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“Excellent service and even though I had to chase the supplier , you gave an immediate response enabling me to get the part next day . Probably not suppliers fault considering the quarantine we are going through ! Thank you will use you again if needed . Brian Rowe”
“Quotes were provided promptly. I accepted a quote from Douglas Valley Breakers. They provided the item very quickly and the price was reasonable. Well done Douglas Valley and 1st Choice Spares.”
“DISGRACEFUL SERVICE!!! Acknowledging the difficulty of the times, I can't give this seller a poor enough review. I was lied to on at least 4 occasions from frontline and management staff. Ultimately, the only decent member of staff (apparently) - Zubi - offered me a full understanding of how and why it took two weeks to get me my part. In fairness, there were circumstances out with the control of the seller but that doesn't take away from the need to explain to customers and provide a decent level of customer service. Incredibly, a manager started shouting at me for phoning when I've only ever received a single email from them - STAY CLEAR”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I’m grateful for 1st Choice Spares. I located a component which I desperately needed. I contacted the business direct and a positive discussion was held. However, due to the continuing “lockdown” with this C-19, I cannot source a local mechanic to remove the part in question until this pandemic is over. In the meantime, continue to support your local business, wherever possible. Keep Safe!”
“Very quick service, and sent a replacement by return after fault found with the first without the originals needing to be returned. Can fully recommend.”
