“First time I've had to use this website. Everything was straightforward. I quickly had several offers of the part I needed (wing mirror for Honda Jazz), chose one and it arrived next day. Not in perfect condition but as described and not expensive. (Was for a 17-year-old car.)”
“WE GOT EXACTLY WHAT WE ASKED FOR IT WAS DELIVERED A LITTLE LATE BUT THE GOODS WERE DELIVERED IN GOOD ORDER. THE PROCESS OF ORDERING THE ITEM WAS VERY EASY AND QUICK.”
“The item was correct for my car, and sent quickly. It was a little dirty and had one of the straps missing which I've had to buy on top of the cost of the parcel shelf. But in hindsight I should have checked this before I agreed to buy. Still, I am pleased to now have a correctly fitting parcel shelf.”
“Bought a spare wheel cost me £100 only received receipt for £84 scam somewhere .have been trying to get a call back from supplier to rectify receipt no call call back just another email for £84 that is no good for me”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Posted 1 year ago
Update
Our Customer Service team have contacted the breaker on you behalf. This is the reply:
'Yes, I agree you did pay us £100. I've listed back to the call If you recall your quotation was £84 originally and we made it £100 all in after you made us aware of your postcode.'
All the best
Customer Care - 1st Choice.
“The concept and delivery of this company is excellent and would deserve more than the 3 stars I have assigned here. I have however, withheld a better score as the part delivered under this service (by another organisation obviously) has proven to be faulty and the true test of a company is how it deals with these kinds of issues. The issue needs to be dealt with by the supplier but I’m interested to see how 1st Choice Spares supports me”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Posted 1 year ago
Update
Our Customer Service team have contacted the breaker on you behalf. This is the reply:
'Hi as soon as we receive the headlight .we will send a replacement if we have it in stock if not he will receive a refund straight away .if you have any issues please ring office we are here to help you thanks'
All the best
Customer Care - 1st Choice.
“Spoke to Kyle, explained to him I needed a front driver side seat for Citroen Xsara Picasso (2003), and asked him for a picture. Kyle promptly sends a picture. I was happy with it and paid for it. I got the seat in two working days. Replaced the seat all works fine. All happy :-)”
“I used this company to search for a rear diff and coupling for my 2017 Hyundai Santa Fe auto 2,2 diesel.
The prices from Hyundai dealers were astronomical. The car has only done 80000 miles and the diff has gone. Hyundai warranty is 5 yrs and the car is 6 yrs old so Hyundai were not interested . In fact when I called the Barnsley branch where I bought the car from last year, they advised that they would only be able to look at it in November as they only have 1 technician. Therefore I had to find my own parts for the garage to do the work.”
“site easy to use but company on there not good . order an engine and is faulty with oil leak . have sent them countless messages through portal and via there email address and not had a single reply . Think site should have some policing and backup for customers”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I needed a part for my Mercedes van I was given a number of quotes ,chose a supplier and received part in a few days Garage fitted same and van now running smoothly Good job”
“Returned part unused the same day it was received as it was the wrong. It has been 13 days still awaiting a refund. I have called them three times and they have put the phone down on me twice. I have asked my Credit card company to retrieve my money. Will not be using this company again.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Just recently used 1st Choice for the first time and would thoroughly recommend them. Initially I had great email matches for the part I needed. I also rang them as I had questions I neede answering and they were so helpful. They gave me confidence that this was the right part and indeed it was.
It was fab to be able to speak to a human being and to be reassured before buying.
10/10-I would definitely use them again.”
