“Auto Parts, Hull
Paid £95 on 28 Feb for wing mirror for my Rover. expected delivery Wed/ Thur 5/6 March, still waiting 8th.
All day every day Andrew says " I will have to wait fro my partner to arrive, e is late this morning."
Will now try to get money back.
D parsons”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“We placed an order on the 19.02.20 and paid for the part,
MGS said they did not receive the part , we made several phone calls and sent emails .
We cancelled the order on Friday 28th we are still waiting for Rob Stryker to make a refund to us apparently we have to fill in some form, we have reminded him on two occasions now , but have not received any communication from MGS at all, regards, Karen Denne”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“this was a terrible experience , no communication let down with excuses
and in the end no parts,feel let down and have let my customer down
will think twice before using again,your people need to know what service means and do it correctley”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered part and paid for them by credit card on Monday 17 February. Supplier quoted 4 working days delivery. When part still hadn't arrived after 4 working days I telephoned to chase up, was told no-one available to speak to me and I would get a call back that day. Needless to say that didn't happen. When I phoned again on the following Monday, I was told the part hadn't even been dispatched yet and that they would look into and phone me back. Again I heard nothing. As the part has still not arrived some 3 weeks later, I have now had to go through the process of requesting a refund through my credit card company, which is total aggravation.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Took money for order but no delivery as yet. Promised next day delivery. Numerous phone calls and emails but just been fobbed off. 2 weeks later no parts. Do not recommend this Company. Be careful parting with your money.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Not brilliant . Was after a front bumper, needed asap as was flying out of country the following day. Was informed 1 was available but kept waiting for most of the day (even after several calls & texts) awaiting a photograph to confirm colour that I was told was grey. .. turned out it was black at end of day and no photograph as promised.
Was also asked to give credit card details before purchase. Even though wrong colour and no photograph.
Got one off Auto spares via ebay the following morning 30 mins before flying out of country. They were spot one. Car all repaired and back on road now.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered and paid for door on 13th, it turned up today 21st.
door was described as excellent condition but has major damage.
also door came strapped to 5 old tyres which we have to pay to dispose of.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Car parts (alloy wheels and tyres) that I was told were in : great condition" came to me in an appalling condition. Tyres clearly bald and alloys with multiple chips in them and being black very visible. Returned goods to seller waiting for refund”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The part came quickly. Unfortunately, by the time I could get someone to fit it, the returns time had passed. The starter motor I had ordered didn't work. I sent an email to the company who provided the part, but didn't get a reply. I'm stuck with a part that cost £36, and had to buy another elsewhere.”
“100% useless. 4 breakers responded to my request stating a price for a used fuel tank.
All 4 breakers then said they have no tank available. one of them even took my money and left it 4 days before telling me they can supply.
wasted my time and effort. i wont be using 1st choice again. it'll be my last choice”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“With an mot pending in 2 weeks I needed a seatbelt,I was told no problem we got one in stock,phoned 4 days later told it was damaged, used someone else in 1st choice same deal so are they any good? Absolutely not there a waste of time and would never use them again”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“I found the 1st choice part of the process. Effective and efficient. However the part I purchased was delivered as promised. On checking it, I found it faulty and contacted the supplier (orange automotive), sent pics of fault on request and have been ignored ever since. Basically spent £54 quid on a faulty part. Ripped off. 1 month guarantee counts for nothing”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Bought engine through your site never got delivered rang up said they would sort it never did never got back to me lucky cancelled credit card before payment went out same old people don’t care as long as they are getting money never recommend this site”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
We received your message 2020-01-14 11:43:13 and at 14/01/2020 11:43:49 we asked the breaker to respond.
The breaker replied at 14/01/2020 22:58:23, which we forwarded to you at 15/01/2020 09:41:08.
We heard nothing else from either party until this review was received.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
Our records show that nine other breakers' quotes were issued for this car parts request. Hopefully one of these will be more fruitful. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
All the best
Customer Care - 1st Choice.
