“Hi,
The price was fine but I had to ring as the part did not arrive on time, when it did it was in very good condistion, so it was agreed that I would get a £10 refund for the late delivery but to date I have not recived it.
Regards”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered an engine for a Mercedes on 29th July. Not told it would take 7-10 days to deliver.
Eventually arrived today, 22 August. No paperwork. Mike Caffery only told me the 7-10 day delivery on 7th August after the rep Bailey had failed to do so. Very poor communication on all telephone calls. Failed to call back when promising to do so on several occasions. Only made progress when Mike was involved.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I used this service when I'm really up against it for certain parts for my business..this time round the supplier failed me miserably..they cost me time along with very poor communication. 😢”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I payed orange autosalvage £62 on 22/7 for a window regulator and i still have not received it, can you please deal with this company that is running a scam !”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 06/08/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
We have added this review to the complaint log for further action.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I like this service as it saves me a lot of work, prompt replies and I usually end up witha good selection of choices which allows for budgetary needs if on a tight budget. I will always use this service for spares as its super conveinient.”
“After requesting an oil cap for a suzuki celerio, I was told it was stock so I paid over the phone, monday it was supose to arrive, it was 2 days late and the wrong oil cap, after sending a video with the correct one and the one the one they actually sent me they told me they would get back to me but I've had no response, I am now waiting using an emergency oil cap when I could have purchased one sooner from someone else, very not happy,
Then they rang me asking me to change the bad Google review.
They then said I should have sent an image of the correct item that fits, even though they said they have a suzuki celerio oil cap in stock.
After phoning back a few days later they said it must have been lost in the post,
They then said we will send it out and it should be here Monday...
Apauling customer service!
What a waste of time and money!
I will not change a bad review after bad customer service, even if someone rings me and asks me to change it!
Good customer service deserves good reviews simple as that!”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 13/08/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I needed a Mercedes C class central locking door motor listed my request on 1st choice as a new one from Mercedes was almost £400 within 2 to 3 minutes I had 10 or 12 offers of the part most in the £70 to £80 range.
I chose my offer and had the part 4 working days later if I’m honest I do think a different choice in supplier would have seen the part here 2 days earlier.
But nevertheless it arrived fitted and saved me over £300 I would definitely use this service again.”
