“Derby Spares were very good. Clerical faults (I think by First Choice rather than Derby Spares) led to delayed delivery which was disappointing and made me nervous. It is very important to spell out names and addresses I think! On the whole, very good though.”
“Found part I needed as price was very reasonable. Sent photo to confirm correct.
They confirmed that wS correct right away.
Link sent to pay and was delivered with in a couple of days.
Absolute amazing service in every way.
I don't normally do reviews but with this kind of service you simply have to make an exception.”
“Recently purchased an inner wing from Oldham car spares using 1st choice however the company took the payment before dispatching my purchase after 3 weeks the part never turned up the company were very difficult to contact and told me the part had gone missing with DHL I am less than happy with this service and still not received a refund”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“This is an excellent service with a broad spectrum of choice. All the firms I have contacted are polite and very helpful. You always get what it says on the box!!”
“From my experience, this is a company that provide a framework for rogue breakers to provide faulty parts, wrong parts and not even send the parts. I have been waiting since Dec for parts promised within days from the same vehicle. Money taken (with good service) on day 1 and 33% of parts provided OK, 33% wrong and 33% not provided. The breaker (AAH) then avoid answering calls, whatsapp messages and emails and refuse to pay compensation. 1st choice customer service is just to forward messages and take no part in resolving the issue with the rogue trader. Invoice not provided with breakdown to enable claim through credit card company, this is their modus operandi, not an accident. AVOID AVOID AVOID. Research yourself (e.g. ebay) and avoid AAH (also 'trading' as Krazy Parts and one other from the same address).”
“Ordered part wednesday . Part didn't get sent till the following monday after being told it would be with me for the weekend. Then it was the wrong part”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Brilliant service. Put my request for parts through and had several quotes within minutes.
Got the parts I needed at at a great price and they were delivered really quickly.”
“We typed in what we were looking for and the make and model of our car, and the site gave us a number of options. We contacted one Company on Saturday, the replacement arrived on Tuesday and was fitted to the car the following week. We were impressed by the service and the ease of getting our replacement part. Will use the service again.”
“I was contacted very soon after I submitted the details of the part I was looking for. I contacted the vendor who was very helpful and sent me photos of the part so I was able to confirm it was the correct part and I proceeded to order it from him. The part arrived slightly earlier than promised and is now fitted and working well. Thank you it is a service I will use again as and when required.”
“Brilliant service. It makes looking for parts a doddle. In most cases you get a lot of choices from what and who to deal with. I will be more than happy to deal with them again”
