“Received 6 quotes, all bar one being a reasonable price. Decided to go with Ford Spares Ltd which gave a 3 month guarantee and was 5* rated by 1st Choice. I confirmed the part number with the company and paid on the Friday afternoon through the 1st choice website expecting the part to arrive, as informed by the company, by the following Wednesday at the latest but nothing arrived. I phoned twice on Thursday and once on Friday and received assurance that the part was on its way - which turned out not to be true. I phoned again on the followuing Monday to be told the company had some staffing difficulties the previous week which resulted in my part not being sent. I was promised receipt by Wednesday but nothing arrived. I phoned again on Thursday morning to be told the carrier had been unable to get to me on Wednesday but would deliver by Friday. I was completely surprised when the part came on the Thursday afternoon.
This saga should not have happened. Firstly I blame 1st choice for advertising a company as 5* when obviously it was not. I also blame Ford Spares Ltd for not giving me a truthful explanation of what was going on insted of trying to fob me off. The truth is much more acceptable than a pack of lies.
I was particularly annoyed at the unacceptable delay in receiving the part as I had arranged with my local garage for it to be fitted two days after it had first been promised. I had to apologise to the garage for messing them around through no fault of my own.
1st Choice, you need to be more aware of the capabilities of the companies who you deal with otherwise your reputation will sink to the same level of those companies.”
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“I was pleased to find the part I needed at a good price and the transaction was smooth and efficient. Some initial quotes were expensive, but I held out and succeeded in finding a good deal. Many thanks.”
“Parts came within a few days and staff were friendly over the phone. However, the wing mirror did come with the back casing a little broken which I think shouldve been clear in the description.”
“Didn’t send the item I paid for. Orders on the 28th and eventually cancelled on the 10th after being told it would arrive in 5 business days. Called twice to ask for an email to see where it was and received nothing.”
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Customer Care - 1st Choice.
“1st Choice really assisted in getting deals for parts needed on my car. However, some dealers sent non working parts that became a loss of time and effort.
Generally 1st choice was a great help.”
“I ORDERED A DOOR FOR MY 2015 GOLF AND RECEIVED CONFIRMATION OF STOCK AVAILABILITY WITHIN A SHORT TIME, I PAID AND THE PART WAS DELIVERED WITHIN 24 HOURS, SO I CANNOT ASK FOR BETTER SERVICE, THANKS VERY MUCH, BEST WISHES
PAUL EDDINS”
“Every part of this process was excellent. I filled in some details & got 15+ suitable replies within an hour. Sorted thro them, made a few calls, ordered the part - it was delivered as agreed - it fits & works 👊🏼 I am NOT someone who knows much about how to sort these things out so was really pleased that it was so simple.”
“A great online service where it was straightforward to submit the necessary information and a supplier's confirmation of availability and price came back within a couple of minutes.”
“Part I bought was of good second hand quality and arrived at the correct address. Cannot fail to order wrong part when entering your car registration.”
“Ideally situated (in your own front room) it's easy to pick up the phone or laptop and just put the feelers out for what you need and then let them come to you. Customer service seems to be the top agenda for this company and they practice exactly what they promise. Absolutely delighted with the items I bought and will definately be using them for all futurer needs in the Automotive field... 5***** all the way..”
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Customer Care - 1st Choice.
