“bought the bare engine from Motors in Motion. Damaged engine was delivered. The Company took the engine back but refused to return a single penny of my hard-earned income. Beware ! they are fraud. Don't buy anything expensive from them. Today i registered a complaint against them in Trading standards and now consulting my lawyer to sue them in a day or two. Very very disappointed with them.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier; however, even though you did make an enquiry on our system and the breaker was one of nine breakers to provide a quote, it appears that the breaker also quoted you via a different search portal. It was through the other search portal that you made the purchase. We understand that a complaint has already been raised there. As the purchase was made elsewhere we are not in a position to action anything for you.
All the best
Customer Care - 1st Choice.
“Bought a used engine which was delivered and fitted and all was good.only criticism was I wasn’t told that they would require the old engine returned to them or I would get charged 50% surcharge until after I’d paid for it.also if I didn’t put a new timing chain on it the warranty would be void.this is all fine but I should have been informed of this before I paid”
“I needed a replacement alloy wheel; the staff member I spoke to got me to send a picture of the wheel to make sure I got the right one, and it arrived a couple of days later. All good!”
“I got excellent service from a garage associated with 1st Choice Spares, who tenaciously sought out a very difficult-to-find part for me. Communications have been great from 1st Choice Spares.”
“I was looking for a gearbox for my Land Rover Freelander. There were many offered for sale, but what swayed me to buy the one I did, was the fact it had approx mileage and a 6 months guarentee, where the others only had 3 months and no mileage.”
“Ordered a space saver wheel and tyre from Royston car and van breakers. Payed for the item and P+P a week later phoned them up and was told they did not have one and they would give me a refund. Not very pleased with there service.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“We needed a part for my wife's Kia Venga, Kia was telling us 3-month wait as it had to come from S.Korea. We put up a request (with Part Name and number) on 1st Choice Spares and within a day we had two quotes - I phoned and clarified the part with the yard and the part was delivered two days later - Kia checked part and it was fitted - all round very good - would use again if needed”
“Response to (worldwide) search for a rare car part was excellent with 3 options available. The part is yet to be fitted so 5 stars not awarded, yet; (fingers crossed it works OK). Delivery was within advised timeline despite distance (UK to AUS). One disappointing aspect was the increase in the quoted price of the part which went up by 30 pounds sterling or just over 21.5%. Nevertheless, happy that the long search is over.”
“Very happy with the service - and the company who 'picked up' my request [Parts4Pickups were prompt, helpful (we exchanged photos to ensure the part listed was the correct part) and comparatively inexpensive. [Some others on this and other (breakers) websites quoted as much as 4 times as much]”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“A week on from full payment and still no cylinder head. Tried repatedly to contact on the phone, both text and voicemail, mobiles not answered, the landline if you hang on long enough got answered. Polite enough but too many excuses.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The item eventually arrived a week after first ordering due to payment hiccup (over-phone payment that didn't go through probably due to mis-understood card no). I tested item before attempting to fit and proved it was faulty. Sent Jap Parts an email with short video explaining what test had failed but nothing heard back then, out of the blue another week+ later, a parcel arrived containing another part. I have fully tested it OK so I am confident it will work when I fit it. I had to do a temporary bodge job to temporarily get my car back on the road!”
