“Ordered a part (door) from derby spares ,it came badly dented and not what the picture of the car looked like. They contacted me to say they would give me back the postage and its not a new door. Iv heard nothing else from them or received any payment back. Won't be using this site again.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Requested part for my vehicle and within an hour they sent me a few competitive quotes and I chose Thornton Brakers who were 4x4 specialists and the process went very well with great communication, great correspondence and most of all great value, Highly recommended and will be back 👍”
“I have used 1st Choice Spares for 3 items for my 2005 Jaguar XJR which are no longer available from Jaguar and had 100% success, no doubt I will be using you again being happy to do so.
Thank you for your help.
Stewart.”
“I needed 2 rear seat belts for my 2012 Toyota Avensis, and within 2 days I'd received 6 quotes. I chose one quote, paid online, and received the seat belts 2 days later. A very smooth process, and I would certainly use 1st Choice again.”
“Our experience with Derby Auto Salvage was very good, there was a slight hitch but was quickly dealt with and everything went smoothly very good service from start to finish always kept in the loop at every point of the purchase.”
“Initial problems after gearbox was damaged slightly resulting in extra mechanics time and cost to rectify but got there in the end.
Niall resolved with conversations with my mechanic and was very helpful throughout so top marks to him.
Porkies regarding delivery/dispatch and none existent tracking caused initial concern but all ended fine.”
“service was very good i was a bit dissapointed to see there was a scuff mark on one of the trims and the only other problem was evri, stayed in all day for the delivery but they did not turn up.”
“First class service.Staff were happy to check the specific part number I quoted and item was delivered quickly and well packaged.I can now wind up the window on my 21 year old camper.Thanks”
