“Shocking service - faulty seatberlt sent, told a replacement was sent. No tracking number forthcoming so clearly BS.
Have told me to return the original from 4 weeks ago at my expense.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 04/08/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Part was ordered and paid for but subsequently cancelled same day due to incorrect part advertised by dismantlers. However, the cost was still deducted from my bank. After numerous requests for a refund and no response from 1st choice 12 days ago. My bank is now chasing refund.
I would not use 1st choice again.. beware. !!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I was sent an incorrect sized tyre and wheel, received a 16" rather than the required 15". When i advised the dealer, he said it was a mix up at the courier and 5 days later I then recieved a replacement (correct) wheel and tyre after chasing twice! The dealer then advised me that the cost of recovering the incorrect 16" was not cost effective and so I now need to dispose of it. Not impressed with the system of service.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Was let down badly by third party sellers for new parts. Tried on here for used parts. Was contacted within 10 minutes. Parts paid for and arrived when told they would. Great service would use again.”
“Very impressed with the service received. First delivery was not acceptable, damaged. A replacement was immediatley sent and received a few days later. Excellent customer service.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Contacted 1st choice spares, to find a part for my citreon picasso c3, was informed of various places who had the part, Contacted one and purchased the part, all in all a excellent service and would highly recommend 1st choice spares, and would use again in the future if required. 5 star.”
“Informative communication beforehand
Received several clear pics of item purchased
Delivered promptly and was very well protected/packaged
Great price too
What’s not to like!
Will visit again :)”
“Very quick and efficient response to my request. Numerous offers of products, providing me with a good choice of prices and suppliers. Made a purchase and the suppliers service was equally as good. Honestly, it doesn't get any better. Many thanks, until the next time, John Catlin.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I needed new fron drive shafts for my Volvo V90. Ist Choice got me a good price ant they were delivered to my garage within two days. A good deal and great service. Thanks.”
“29th of July paid for a replacement 2015 engine, The delivery was initially promised within 3–5 working days, but the item did not arrive until more than a week later.
Upon delivery to my garage, it was confirmed that the engine was not the correct model. Specifically, it was a 2012 engine, and several parts and the engine code did not match my vehicle’s specifications. As a result, my mechanic advised that I return the engine.
I contacted Vauxhall Spares Ltd multiple times to discuss the matter. During these calls, I was treated rudely by various staff members. Despite forwarding a detailed report from my garage and requesting either a correct replacement or a full refund, I have no response.
Since then, I have made several follow-up calls to the company, during which I have continued to experience unprofessional and dismissive behavior. I have repeatedly been told I would receive a call back from either the manager or an engineer—yet no one has contacted me.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
