“Part didnt arrive, checked with supplier and they said they would send antother, again this didnt arrive. By this point are customer was not very happy. In the end they refunded the money. But not helpfull as vehicle remained off the road.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“1st Choice were very good in using their network to get me quotes for a part for my car. The follow-up communication was Excellent
However when I accepted a quote from one of there network the part I paid for was not delivered and my calls were not returned. I am still waiting for a refund”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Derby Salvage were very helpful. When DHL lost my part in the post, Derby Salvage kindly sent me another part. Very good service. I would recommend 1st Choice.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The absolute worst service and most stressful experience I've ever had. Parts still haven't turned up despite waiting in for four whole days. Approximately 3 weeks since order was placed. Asked for a refund and 1st Choice reply was, ghe parts are in the post. Now I'm told my refund of £757 will be in my account Friday. I'll wait and see but no confidence in this at all. I'm about to ask my card company to charge back. I have screenshot all messages.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 07/10/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Found the part I needed had a couple of quotes tried to get the part from Renault's but no one had the part and there was no delivery date of said part.
Now have the part second hand but as long as it does the job then great 👍”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I'm very disappointed at the rate of the delay. Noone has seen the car part as delivered late.. The recipient had already left when the part was delivered. She is in Africa as I speak and no idea what or where the part is”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I’ve used 1st choice a few times recently and found that the response time from suppliers is magnificent.
Always contact the seller to discuss the accuracy of description.
If you’re not desperate for the product it’s a great way of saving cash. It usually takes 4-5 working days to receive the item”
