Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Really competitive price which was important to me. The stand out aspect t to me was the woman on the phone / watts app. Really friendly, helpful and responded promptly and helped me to upload my photo to get exact colour match ( I’m a bit low tech 🤣 )”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“Very quick at sending a part out to us, however it was the wrong part, even though it had been discussed over the phone very clearly. Staff very friendly and polite. We returned it the next day however up on its return they didn’t then send the replacement part out. We waited a week and then spent another week phoning every day. I requested a refund but they insisted I couldn’t have one as it was with the courier already. Very frustrating! Then a day later we had the couriers notice and it was delivered. Pleased with the part so far, just took so long to receive it. Not sure if I would use them again.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Really useful. I was able to request a spare part from a wide number of dealers, discuss their options and make a selection in very short order. The order was promptly and helpfully filled.”
“1st choice communication has been poor with significant delays in keeping customers updated on issues regarding their orders. They do not provide regular updates or solutions despite chasing several times. 1st choice should also review their suppliers to determine suitability and keep their customers aware of ongoing orders. It feels they are good at communicating when purchasing orders but aftercare is shocking!”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“They provided the ideal part - plastic end clip for a boxer van slider. It was a little worn, but I had had a picture so that wasn't a surprise and they were the only people to find one after a month of searching! It felt pricey at £36, but arrived next day which was great as I was on a deadline. Chap I spoke to was really nice too.”
“1st Choice is a quick, easy, accurate way to source spares for your vehicle. The quotes arrive quickly and there's always a follow up email or message, to see if I'm happy, and made a decision to buy. They offer a fabulous customer service and help whenever it's needed. I use this site for all my requirements.”
