“First time I have used this service and it worked out ok for me.
I wanted a headlight and I had quite a few choices.
I went with one of their five star sources and the item came within two days of ordering
well packed and as described.
I like the fact that they have a star rating for their sources .”
“Although it seemed promising to start with, when we received numerous prices for the part we required, we have been let down. The first supplier didn't inform us that the part was in too bad condition until we chased it, the second still hasn't dispatched the item and aren't very helpful.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I bought a rear inner light for my Hyundai Tucson because one of the LED sections on mine had stopped working. I used 1st choice spares to fine a used one for me at a reasonable price. I was very satisfied with the response I had and bought a second hand one.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Despite the breaker saying that this issue was via a different website to ours we endeavoured to help sort the situation.
Our customer service team worked on this on your behalf since your complaint reached us on 11/11/2023.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. Our understanding is that a refund was agreed on 18/11/2023.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Received the headlamps on time but one of them was broken having been badly repaired. After sending pictures they offered to replace but they wanted broken part returned first. Ended up repairing it myself but gave me unnecessary hassle”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“perhaps take note of what the suppliers you work with operate and conduct business to ensure there is a vetting process of only dealing with reputable ones. Maybe on the feedback form below also change the answers to how quickly the company replied as there is a lot of difference in 6-12 hours and the next option being over a week.”
Thanks for your recent feedback.
We do provide star ratings for all suppliers, based on feedback from thousands of customers. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I needed some parts for my Citroen berlingo and found them at Orange breakers and the the service they offered was brilliant they done exactly what they said.Highly recommended. Mr A. R. Hibbert.”
“Excellent experience, made it very easy, got three quotes within a couple of hours and the part I got worked well and it had a three month guarantee, in all it saved me about three hundred quid so all in all very happy”
