“I have no idea about cars or car parts and my mechanic asked me to look for a part. Using 1st choice made everything easy and the communication was excellent. I used other sites but none were able to help and none had the same high standard of communication”
“Found what I needed in a day and 2 days later it arrived at my house. I was offered a choice of 3 offers so was able to select one at a reasonable price. It arrived quickly in good condition and It saved my car. Thanks Orange Salvage and thanks 1st Choice Spares”
“Apart from sending the wrong colour of part after I sent a photo of the part required and the colour. Your after sales service is shocking. Asked about your return policy for the part and received an Email stating “You’ve got 2 weeks to return it” no other information”
Hi
Thank you for your recent review. We are a Parts Location site and do not actually supply parts ourselves. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 14/01/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I cannot fault 1st Choice spares they were very efficient in locating the particular part for my vehicle there is no doubt without their intervention I would have struggled to locate the part required.”
“Very quick response and I was able to get exactly what I required.
The goods were well packaged and delivered promptly.
I managed to save £450 by obtaining used parts instead of a visit to a bodyshop.”
“I bought fuel pipes and when I received them they were corroded. I did contact the seller who didn't respond or acknowledge they had sold faulty parts”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“If I could give them no stars I would . I ordered a part from A&C Spares Auto Salvage, The only E-mail I had about the part was, that it had been paid for. There was nothing to say that it had been dispatched, no tracking number and no delivery company name. After waiting 3 weeks for delivery of the part I phoned A&C spares, the delivery company didn't know where the part was. As I had no proof of the part being sent I expected a refund, which I have not received from A&C Spares. If this is the sort of company 1st Choice represents, then I certainly will not be using them again.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
