Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 05/02/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The site found the part but the supplier, Evolvparts, has failed to deliver the goods for over a month and refuses to refund the amount paid, despite accepting that they can't find the goods. They merely said for me to get in touch with my bank.
1st Choice gave this supplier a high rating, but seemingly can do little to stop this sort of unprincipled trading. Be aware!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Posted 1 year ago
Update 12/02/2024
The latest from the supplier is:
'Sorry but this is not us. we have tried to speak to him let us know who he had paid and he said by bank card but we do not take card payments for this amount'.
If you have more details to further investigate then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Excellent service from 1st Choice, however they are only as good as the suppliers. Personally I would not use anyone with less than a 4 star rating and I normally try to use suppliers with 5 star ratings. I recently used a supplier with a 3 star rating and it was a complete nightmare. If THEY HAVE A LOW RATING THEY HAVE IT FOR A REASON.”
“Used 1st Choice to source a front bumper for my car and this was arranged within 3 working days. The communication was great and the company they sourced the bumper from were also easy to communicate with. It was a nice smooth process.”
“I had a quick response to my request. Contacting the relevant dealer was easy and I bought the part. The site gave me confidence in terms of security etc. So it was a good experience and I would recommend it.”
“Efficiently handled by 1st Choice with a good response from suppliers. Unfortunatly had to rearrange fitting of part following overly optimistic range of delivery dates.”
