“I ordered, replacement radiator, it arrived damaged. I then had the confusion of who sent it from where?
I am being sent a replacement radiator now which means I have cancelled my garage booking now .
I have received and oil cooler and I’m still waiting for a water pump……..”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The gearbox delivered from the breaker yard was falsely advertised as fitting my car which is rear wheel drive the gearbox supplied was front wheel drive the car I required the gearbox for has never been made in a front wheel drive version and the gearbox I recieved is from a completely different car”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Not a great experience, i had a quote from JB AUTO in Bury, they sent the wrong model part even though I put my reg number in the search and when i contacted them they were very rude and agressive. They will not cover return postage to return part avaid JB AUTO in Bury AT ALL COSTS!!!!!!”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 16/01/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered the part last Tuesday 15/1/2025 evening, did not receive the delivery until Tuesday 22/1/2025 and this only happened due to me ringing on Monday 21/1/2025 to check were the part was, only to be told that they would check and let me know. They did not ring me back, so I rang again to be told they were sernding another one out that night , for delivery the next day. This arrived as told at 10.15 0n Tuesday morning. On checking the paperwork this was not another part but the original one as the paperwork was dated 15/1/2025. Had to have a Hire Car for another 3 days due to their inefficiency, Not impressed”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Very speedy responses from 2 of the nominated suppliers.
Next working day delivery.
Part was a DPF sensor switch for my 2013 Honda Accord. Part fitted by DPF specialists on Friday 17th Jamn, so still " running-in" and not yet able to give final verdict on reliability.
However, 10/10 to 1st Choice for the excellent service and professional & propmt response.
Would definitely use again.”
“As item was damaged there was no quibble at all in getting a refund and not having to go to the hassle of sending it back. That is the test of a good company so highly recommend.”
