“The part came quickly. Unfortunately, by the time I could get someone to fit it, the returns time had passed. The starter motor I had ordered didn't work. I sent an email to the company who provided the part, but didn't get a reply. I'm stuck with a part that cost £36, and had to buy another elsewhere.”
“The parts I ordered were just as described and fitted perfectly ,slight niggle I ordered a subframe and two days later a cross member, when I ordered the second part I was told the first part had already been collected by the courier so I paid an extra delivery charge ,but both parts turned up on the same delivery when they could have been wrapped as one parcel.”
“Too many companies on here saying they have the product, you then pay for it and wait a few days for delivery. You then have to call them back as the part hasn’t been delivered for them to say “Sorry the part was damaged when it was taken off or sorry we don’t have it in stock”! Fortunately there was just one company that came up trumps.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Very helpful manager who I talked to to give me details about the contition of the item.
Price was good and despatch was prompt.
The item condition was as expected”
“I purchased a used driver's door latch mechanism from 1st Choice Spares to correct central locking problems on my 2001 Ford Mondeo. Everything has worked fine since its installation.
Delivery date was a day later than the one given me by the salesperson who took my order but that much delay was not an issue to me.
Very good part and service quality”
“Ordered a wing mirror for an old Jag X type. Got a good quote and ordered the part by phone. It was delivered by courier a few days later. efficient service”
“So easy to get the parts I needed, lots of quotes received really quickly and I have used them a few times and found 1st choice to.be a trustworthy site.”
“Correct good quality parts sent in very impressive packaging. Slightly delayed service caused van to be offroad for 2 days longer than expected. Nevertheless I'd recommend First Choice.”
“Very good with sending your info out to car breakers and getting quick replays.How ever I feel that they should investigate some of the sellers on their website particular the Car and Van Breakers known as ROYTONS Car and Van Breakers Ltd of Oldham. The reason for this is because they say that they have the part you want. Then take your money and you receive nothing in return. To top it all when you ring them, email them you get no response .”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“100% useless. 4 breakers responded to my request stating a price for a used fuel tank.
All 4 breakers then said they have no tank available. one of them even took my money and left it 4 days before telling me they can supply.
wasted my time and effort. i wont be using 1st choice again. it'll be my last choice”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Had a choice of sellers within a day. All I had to do was ring round to confirm it was the right part number and hey ho I had the part I needed quickly.”
“With an mot pending in 2 weeks I needed a seatbelt,I was told no problem we got one in stock,phoned 4 days later told it was damaged, used someone else in 1st choice same deal so are they any good? Absolutely not there a waste of time and would never use them again”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“I found the 1st choice part of the process. Effective and efficient. However the part I purchased was delivered as promised. On checking it, I found it faulty and contacted the supplier (orange automotive), sent pics of fault on request and have been ignored ever since. Basically spent £54 quid on a faulty part. Ripped off. 1 month guarantee counts for nothing”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
