“I asked for quote for passenger seat belt receiver and provided my car details. There was no communication as to receipt of funds orvdespatch of item - when it arrived it was totally the wrong part just a common seat belt receiver whereas my car requires a special one with an electrical sensor to plug in to - so was completely useless - what a waste of time!”
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“very efficient,i received several quotes in minutes,and the one that I chose saved me a shedload of money compared to some others.my order was delivered the next day.will definitely be using 1st choice spares and the company I bought from,slick spares in the future.thank you”
“I have a very bad experience with the person who bought the light from , the told me they had the part when clearly did , took my money quick enough , kept me waiting and then sent my light which is not for my vehicle . I am not a happy man .”
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“1st choice spares were very prompt and impressive in finding a dealer that had the part I requested. I requested a front seat for my Suzuki van and was impressed how quick it came to Guernsey. I was disappointed however on opening the package as I expected a second hand seat consistent with the Suzuki models of that time and whilst I accepted that the dealer could not guarantee the colour I didn’t expect the seat to be a repair job. The part of the seat that you sit on had a leather section sewn in to the right side of the seat with the middle and left side of the seat in the original cloth which made it look so obvious that a repair had been done and unfortunately therefore looks rather odd/peculiar compared to the rest of the seat and the passenger seat beside it. Sadly this experience has put me off somewhat from ordering without seeing in future.”
“The replies were very quick, the costs were all reasonable. I went for the middle quote as the delivery was quicker and it was my daughters car and required it repaired urgently. One supplier rung to apologise as the internet was down and her quote slow to follow up for this reason. Excellent service. Thanks.”
“I was looking for a door on behalf of my girlfriend. Two were found but the one chosen was apparently in poor condition. In the end we decided to let the body shop choose a door for us, probably through 1st choice. I was quite satisfied with the way that the company kept me informed.”
“My experience has not been good so far. Out of two orders I placed one was broken and the other not right for my car. Also, the message system stinks. One supplier complained my messages disappeared before he could read them. The field to send message will take a lot of description... but only the first 100 words are visible to the supplier, making communication VERY confusing.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
We will investigate the message issue. Thank you for bringing it to our attention.
All the best
Customer Care - 1st Choice.
“Only problem I had was people were coming back with a price. I was answering within a minute. They would then ask for a photo and then say oh no we haven’t got that. Very frustrating. Gave up,in the end and bought new from ebay as 6 people did this to me or didn’t answer when I messaged them . Great idea and concept but needs tweaking”
“Needed a part quickly and reasonably priced, got an email from them paid for it, item despatched arrived as detailed, super reliable and efficient company, 10 out of 10, many thanks.”
