“Company I purchased from through 1st choice spares have yet to deliver my engine after over a week and numerous phone calls. Was told delivery would be 2-3 days.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Utterly useless, even when I got a response saying a company had the part, I would contact them directly and the did not have the part.
This happened on several occasions wasting my time and money, save yourself the pain and look for the breakers directly.”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
This is especially so for rarer car models from ten years ago. The amount of such vehicles being broken for spares will be small, and getting smaller as time goes on.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically. Our enquiry service is free to use online.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
Customer Care - 1st Choice.
“The process is simplicity in itself- request a spare part, contact the supplier of your choice from the replies to your inbox and arrange payment , delivery etc with them.
Great service, saves having to trawl around breakers' muddy yards!”
“Wrong and bad conditions DPF was delivered. Very Rusty and doesn't fit properly which it has costed me more money and time to be left on rim for longer till another part is delivered..”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
