Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Was very happy with initial service.
Sourced a door I required within 24hrs,
I called them, spoke to the guy, he told me the door was perfect.
I purchased the door, it was delivered, and after unpacking the item I discovered 2 very noticeable dents and rusting on the edge of the door.
Now I’m not an idiot, I didn’t expect a perfect door, a few minor scratches etc is one thing but dents and rusting I’m afraid is unacceptable.
I’ve tried contacting them and had no reply
Extremely frustrated and dissatisfied customer”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
