Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“It has been whole one week since I paid full price and shipping cost , but by to date part is still on its way. Payment was done on Monday the 15th April by debit card. The supplier's name is The Scrapyard,Birmingham. Reason of delay explained as some theft event happened there etc...very disappointing...”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“they send the wrong model despite my mechanic ringing them up to make sure it was for the right model of passat which he assured them was for 1999 but in fact they sent one for 2003 which was not compatible ...when i rang up to say was it mistake i was fobbed off with well" everyone is at lunch and i am on my lunch break can u ring later " funny because 3 days previous we rang at exactly the same time ...happy to take my money but not give back ..lesson learned never trust them againn”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
